Electrifyamerica Recensioni 100

Always their app is out and customer service is not helping at all. I was on hold for more than 45 minutes and they hang up on me without helping with app, I called again and was on hold for another hour with no answer.

The electrify America station here in Houston Texas on Yale Street is broken at least half the time either completely or partially. It is now been down for over 10 days and when calling to find out when it would be up and running, I was told we have no idea. Many of the car companies have arrangements with electrify America and provide free charging as part of the purchase arrangement. If we can’t charge at the station, we should be reimbursed. The entire situation is inexcusable.

Worst "Customer Service" EVER - I have had an on-going issue with the link between their App and my home charging station - they don't communicate.
I have made dozens of calls as well as email exchanges - they disabled the link and asked me to do a factory reset - they instructions provided to me gets stuck and I cannot move beyond it.
Justine, their customer service specialist now states that I have to resolve it on my own as it is past their "warranty period"
Don't ever buy products or use their service if you can avoid it.
There should be a class action lawsuit against this company.

I just cancelled y membership. After being over charged due to not beinng billed at the members rate. No adjustment offered and given instructions on how to cancel my membership.
First time I can remember customer service not trying to correct an issue which they agreed that I was over charged.

Stan feig

BEWARE! I have been trying to setup an account for a week now for the BMW ix purchased two weeks ago. Called Electrify America multiple times, and all I get is "we've escalated to the support team. They will get back to you". They won't connect me to a manager when asked. Instead, they put you on hold until you are forced to disconnect. I have reported to BMW dealership. I will look for other options. Never experienced such unprofessional customer service and support team. They don't care about the customer !!

We purchased Pass+ and had an issue with not getting the preferred rates. We called into customer service and the representative was not helpful. More importantly, she was rude and disrespectful. We were not escalated, we were not asking for anything besides instructions and consideration for what to do when the app wouldn’t work, and she treated us like garbage. This single incident has now resulted in losing us as an EA customer forever.

I purchased an Electrify America HomeStation™ directly from Electrify Home in November 2022 for over $600. It was professionally installed by a licensed electrician and operated under normal residential conditions.

After just over three years of standard use, the unit suffered a confirmed internal hardware failure. The charger powers on but fails during charging initiation, produces abnormal electrical whining, resets repeatedly, and cannot charge a vehicle.

Electrify America’s own support team acknowledged in writing that the failure pattern would normally qualify for warranty replacement, but because the product failed only a few months outside the warranty period, they refused any goodwill assistance, replacement, credit, or alternative accommodation.

Adding to the frustration, the HomeStation™ product line appears effectively discontinued, customer portal access was removed, and support options are extremely limited.

For a permanently installed EV charging solution, a lifespan of barely over three years with zero post-warranty support is highly disappointing.

I have also used Electrify America’s public charging network, so this experience has significantly impacted my confidence in the brand overall.

Electrify America should seriously reconsider how it supports loyal customers when clearly defective infrastructure products fail shortly after warranty expiration.

I charged as I have at any other charger. I returned from lunch after 20 mins to find my car stopped charging after about $2.00. I was charged a $5 idle fee. There were empty chargers next to me and when I reached out to be refunded they refused. Had the chargers been full with customers I would have understood. They were not. They just wanted to take advantage to make a quick buck. Shame on them. Won't ever use one of their chargers again.

The charger is supposed to charge to 80%. It stopped on its own for unknown reasons at 60%.
I was charged 8$ idle fee for the inconvenience of not having my car charged. I have now spent actual hours disputing this.
I have to assume that if this is not the business plan, it is still widely regarded as a feature rather than a bug. I assume this is illegal but I'm still looking into that.
No other chargers do this. Go literally anywhere else.

I sent this to the customer support, they won't help. They accuse me of not following the app steps, which is wrong.
I signed up for Pass +.
I followed all the directions in your app to use pass +.
You charged the $7 off my account balance. I followed the steps in the app, and it crashed, and your product did not work. Please refund my money either for the 25% discount or for the Pass + charge, since your product failed to work. I followed all the steps you asked, this is neither my fault or Rivian, and a refund to my account balance is the most appropriate action. Attached is the charge for the charge where your app/ pass + did not work as you said it would. I followed all the directions in your app to use pass +. Seems like a fraudulent double charge.

App was down and customer service could not help. They would not let me speak to another representative.

The worst - stopped charging after 3 minutes, app wasn’t working, payment method wasn’t working, overcharged. Customer service was not helpful and said they would investigate and get back to me not sure when. Second bad experience.

They have sneaky tactics like some stations only charging to 85% but this is not clearly marked. Then they hit you with a fee if you go over the time. Customer service is unhelpful, lacking authority, and unempathetic.

Worst C/S in the world. Avoid at all cost. Do not buy the home charging unit, you will be disappointed.

Don’t trust their equipment and don’t think that their customer service is gonna help you. The charger quit charging my car after six minutes while I was away at lunch expecting to come back and find my car charged. Not only was my car not charged, but they charged me $20 for an idle fee. I understand that things happen so it’s irritating is that not getting charged was I would be fine with it if they would have refunded me the $20 but they won’t. This has never happened to my car before or since so I really don’t think it was my car.

IK am a customer of Electrify America for more than a year. All that time I charge my car at there station in Pompton Lakes NJ. Currently Electrify America install all New 350 KW charging station on that location and the problems begins. Now charging speed reduced to 40-50 k and rarely goes up to 120k It took me half an hour to charge from 50-80%. I have Hyundai Ioniqu 5

I'm sorry. 10 out of 10 EA's customer service will NOT refund you anything, even if it's their mistake. On Saturday 12/9, Electrify America had a global downtime incident. All customers could not charge their vehicle via the app, thus, no membership charging rate was given. I was a victim too on that day. I opened the app and wanted to purchase the plus plan to get a better charging rate, but the app kept saying it failed. I then went to another charging station to get my day going. EA fixed their glitch the next day, and then billed me for the membership, which the app did not allow me to purchase. I called, and their customer service insisted that I purchased the membership. I couldn't even use your app. Why would I? They billed me regardless. This company's customer service team was directed NOT to make any refunds. They want to squeeze out every penny. This was my 5th time that I called EA and got rejected on refunding mistakes they made. Saturday's incident was just the tip of the iceberg. If the company keeps operating like this, it's going to go bankrupt because they built ZERO customer loyalty. Also, your customer service's English level is barely understandable. And that's consistent.

Electrify America should be named Ripoff America. Previously Tesla owners and users of reliable and easy to access Tesla charging stations, the first time we stopped on our first road trip with a new non-Tesla EV at an Electrify America charging station we were confused with how to operate it and unbeknownst to us were trapped into a $7 per month membership which we didn't want. We did not charge at that station and immediately left in frustration. Then our credit card was charged $7. We weren't even aware we had opened account. When I called Electrify America to get that charge reversed and all subsequent monthly charges to be stopped, it took about a half hour for them to research my complaint then return to the phone to say that they could not refund the $7 because our account was closed. I will file a dispute on my credit card account which the bank may simply credit back to us but I cannot provide more evidence of my filing a claim with Electrify America because they say we don't have an account. The vicious, entrapping, greedy cycle has to end. BEWARE - don't charge your EVs at Electrify America!

And now I notice this seems to be a newer way of doing business. In order to place this cautionary review review, I just noticed that the Trustpilot review template doesn't end with SUBMIT but rather with SIGN UP. This review is important so I'll do that but will immediately cancel the sign up so as not to be trapped again. What happened to honor in business?

I have only used Electrify America in an emergency and now am set-up that have to never use them again. DO NOT USE THEM FOR THEY'RE OVER DOUBLE THE COST OF ANY CHARGERS. USE A TESLA CHARGER EVEN IF YOU DON'T HAVE ONE. You can sign up and if needed get an adapter. Fast and cheaper then the rest. Make sure adapter is from dealership.

If the number of fast-charging stations in South Florida were even remotely proportional to the population density, if those stations were true superstations with at least 8 units, and if the malfunction rate stayed below 10% (which is already high), then maybe—maybe—their extremely high (and frankly ridiculous) price of around $0.60 per kWh could be justified.

But reality is nowhere near those assumptions.

The infrastructure is insufficient, most stations have too few units, and several are often out of service. Add to that a completely nonexistent customer-service experience, and you get an overall service that is disappointing in every possible way.