Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

Order number on TikTok shop: 576870693779970625 Absolute fraud of a company! I returned an order via fully tracked delivery service via Royal Mail to seller’s address given to me. Proof provided wi... Leggi di più

Valutata 1 stelle su 5

Absolute gimp on Tiktok shop with glasses, rude as anything. Asked about his concerning amount of bad reviews and clearly didn’t like that… Almost 1 in 3 reviews mentions a TV turning up smashed and t... Leggi di più

Valutata 5 stelle su 5

Ordered iPad online during New Year holiday. Order confirmed and money taken from bank account. When nothing else heard for 2 days, emailed eFones who quickly replied and offered apologies for delay... Leggi di più

Valutata 3 stelle su 5

Disappointed that item, an outdoor 4g aerial, had clearly been previously opened. It was not factory sealed and clearly the internal packaging had been replaced. The unit was as new, but I... Leggi di più

Dettagli dell'azienda

  1. Fornitore di attrezzature per telecomunicazioni
  2. Negozio di telefoni cellulari
  3. Azienda di elettronica

Scritti dall'azienda

Shop the latest mobile smartphones with the price sliced into three at eFones with Klarna. With many Android phone brands on offer, including Huawei, Honor and Realme. Offering the latest software and technology in a wide variety of models and colours.


Informazioni di contatto

2,7

Scarso

TrustScore 2.5 su 5

598 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

They have some of the worst mobile…

They have some of the worst mobile phones for sale which they don’t have a clue about.

28 novembre 2024
Non scritta su invito
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Risposta di eFones.com

Thank you for leaving feedback! We are sorry to hear of your experience with us. Please feel free to contact us through TikTok so we can look into this for you!

Valutata 1 stelle su 5

Refused to help despite buying with…

Refused to help despite buying with them on Amazon UK and confirmed by HUAWEI UK. All I want is simply an updated firmware version. Livewire telecom is the parent company of eFones UK.

Response from HUAWEI:
Based on the serial number that you had provided us I was ab le to check for more information regarding your routers.
The router with the serial number 5NH7S22505000066 was purchased from Livewire Telecom Limited and it is a BUYOUT. This means that the third-
party retailer had purchased the devices from us in bulk and al so has all the warranty rights. You will have to contact Livewir e since they are the one who provide you with more informatio n on the updates release.
The second router with the serial number 5NH7S22505000323 was purchased from China region and as much as we would like to assist you we cannot offer any information. We are offe ring assistance only for devices manufactured and located in the UK region.
I will also want to point out that the updates are released by the network carriers.

16 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

Phone ordered through Tiktok, received empty box

Ordered a phone through tiktok shop,
Empty phone box was delivered 2 days after. Returned box and requested refund.

Message from seller: Return came
back to us empty with no device in the
box. We cannot refund for a device we
do not have here with us. Please
dispute with TikTok.

I can also not return a device which has never been received. Disgraceful reply from a clearly shady company.
Buy from them with extreme caution, or avoid buying with them at all.

16 ottobre 2023
Non scritta su invito
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Risposta di eFones.com

Thank you for your feedback, we can only apologise for your negative experience with us.

We direct customers to contact/dispute with TikTok when an order is shipped from their warehouse instead of ours. Please contact us so we may resolve this for you.

Valutata 5 stelle su 5

Sacha from customer service

Sacha from customer services was brilliant and made my interaction with eFones a pleasure to do business with.
Communication , customer service and respect was in abundance.
My issue was resolved swiftly and I was updated by Sacha at every point if my journey.
Thank you Sacha and eFones for the great service I was provided.

27 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

Brought a phone off tiktok

Brought a phone off tiktok. Has not arrived after two weeks. Been refused a refund twice by this company. They don't respond to my messages. Shocking company. DO NOT BUY OFF THEM. CRAP

18 febbraio 2023
Non scritta su invito
Logo di eFones.com

Risposta di eFones.com

Please accept our apologies on behalf of tiktoks delivery service for your negative experience, please get in touch so that we can resolve this issue for you.

Valutata 4 stelle su 5

Very good service

Very good service - sent quickly as advertised.
Highly recommended.

26 agosto 2022
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Risposta di eFones.com

Thank you for your kind words! We're glad you're happy with our product/service

Valutata 5 stelle su 5

Amazon seller cheaper direct

Simply perfect, originally found on Amazon but direct was £30 cheaper. 2 days to arrive

9 luglio 2022
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Risposta di eFones.com


Thank you so much for taking the time to leave us a 5-star review.

Valutata 5 stelle su 5

The router arrived OK

The router arrived OK, as described, on time - thanks very much.
INFO....
Date of original post: 24 June 2022
Date of reply: 28 March 2023

24 giugno 2022
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Risposta di eFones.com

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Valutata 5 stelle su 5

Bought ghd straighteners

Bought ghd straighteners, the price was great and delivery was on time and I was kept informed throughout

15 giugno 2022
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Risposta di eFones.com

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Valutata 5 stelle su 5

GHD platinum plus

Bought some GHD platinum plus straightners for a great price - about £70 less than other sites. Very pleased with my purchase & fast shipping.

11 giugno 2022
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Risposta di eFones.com

Thank you for the 5 star rating! We hope to see you again

Valutata 1 stelle su 5

I never received the phone.

I never received the phone as my order was cancelled, it took them 2 days to decide that they had insufficient stock, even though it was available to order. They did send me my refund though. Don't think I'll order of them in the future.

23 maggio 2022
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Risposta di eFones.com

Hi, Please accept our apologies that you were not satisfied with your experience on efones regarding your order. We are glad to hear that you received your refund and can only apologies again for this experience.

Valutata 1 stelle su 5

Order cancelled without any notice

Order cancelled without any notice
Don’t recommend this company

22 maggio 2022
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Risposta di eFones.com

Hi, please accept our apologies that you were not happy with your experience. Unfortunately your order was cancelled as our system flagged the order as fraudulent. If you would like to place the order again using a different payment method we would be more than happy to look over this for you.

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