Efficient Home Energy Recensioni 2.072

Fast customer service and straight to the point. Will be using again

Speedy, efficient and good comms

I have used the company before. They are reliable and efficient. This time, Riley attended and took the time to find out information to troubleshoot. He also took the time to explain things in great detail to me. He arrived neat, clean and was polite and respectful. He is an asset to the company. Would highly recommend them for a boiler service and gas safety check.

Extremely disappointed with this service. I booked a PAT test for 8th August, only to be told the engineer was “too busy” and it was rescheduled for the 11th. On the day, I waited until 7 pm — the appointment was supposed to be between 3–6 pm — and I called them four times during that slot to confirm they were coming. Each time, I was assured, “Of course, we’ve spoken to the engineer and he’s on his way.” No one showed up. They ended up wasting my time on two separate days, promising to come and failing to turn up both times.

Without asking me, they then rescheduled for the 12th between 3–6 pm again, despite me clearly stating I would be in Dorset. I requested an early morning slot before 8 am, but this was ignored.

I’ve tried contacting them via Instagram, WhatsApp, their website, and email — no reply. No accountability. No care for customers’ time.

I’ll be cancelling and will never use them again. Absolutely not recommended.

Easy online booking system and punctual and reliable. Engineer provide good advice on how to balance the radiators

I had a good experience using this company for Gas and Electric certifications for the sale of my house. Would have given 5 stars, but they had canceled my appointment the afternoon before the due date which caused some extra effort to rearrange. Luckily, it didn’t impact the sale.

I had my electrical certificate carried out, some issues were found and rectified within a couple of days. Great service

Great service. All of my certificates completed and sent within 24 hours. Would highly recommend.

Dreadful experience! Gave up in the end and will search elsewhere. Have had appointment rebooked by the company on the day - not once, but twice! I cancelled everything and am hoping the refund will come through.

Service was carried out quickly and efficiently with my GSC being returned to me very quickly.

Great service. Staff were polite and helpful; good communication with tenant; fair price; simple payment system; punctual; all necessary checks were carried out and then I was sent the certificates. Will definitely use again.

Very easy to book, clear communication before and on the day of the appointment all made the process pretty straightforward.

Great company. Easy to book and great service when they arrived. We had a PAT test for all our equipment and they were quick and effective. Highly recommended.

My case is because the original metre box has an iron frame, that is difficult to install consumer unit in for any engineer. I have had a misunderstanding in the process of dealing with Efficient Homes and I have taken it for granted that no company will really regard customers as more important than making money. But this experience proved that I was totally wrong. The company not only sent an engineer in a timely manner, the engineer also tried his best and solved this very difficult problem satisfactorily with a conscientious and responsible spirit for the customer. In this regard, I have to sincerely recognise that the Efficient Home is a reliable and reputation-oriented company, and It should have a 5-star rating.

Found the team to be punctual, easy booking process and quick turn around on the certificates I needed

At the time of booking I was not given full terms and conditions, engineer left my keys with someone who wasn’t dealing with the property and left as soon as he could and when I called to rebook I was told I will be recharged and when I asked for refund I was refused.

The engineer was on time, polite and professional. Admin is efficient and helpful. No hassle and very reasonable price. Have used for some years and will stick with them. Highly recommend

The service I received from start to finish was outstanding. Maisie, who managed my booking, was exceptionally professional, friendly, and supportive, which made the entire process smooth and pleasant. A big thank you to Maisie for her excellent customer care.

The tenant reported that the engineer arrived on time, was courteous, and completed the work to a high professional standard.

Initially, I was a bit apprehensive as this was the first time using this company. However, based on this experience, I will definitely be using their services again and would confidently recommend them to others.

Thank you once again for a seamless and professional service.

Shoyeb (UWT)

This company were the best. From the online booking to time of appointment.. no complaints. They communicated well via email and online chat.
The engineer was on time and did his job swiftly.
My certificates were delivered within good time after the appointment. Everything just flowed without any anxiety (and i've had my share of that from other companies) Will 2000% be using them again. Thank you so much.

Been using these guys for many years for all kinds of certifications.
Very easy process