Eduelle Recensioni 41

I bought a course from this company which I understood to be lifetime access. I was then shocked to find a week later that they had taken £19.99 for a rolling subscription which I knew nothing about. I contacted their support team and related what had happened. They were extremely quick to correct this and refund my money. I would five them 5 stars for their customer support in refunding my money and cancelling the subscription so swiftly. However I feel this should not have happened in the first place, as I have seen other people have been caught out by this.

Bought a course via Instagram (7.99) and received an email confirmation about that. A week later they book 29.99 from my card – no email about that, no invoice nothing. Blocked the charge through my bank and reached out to customer service where I got informed that apparently while purchasing the course "I signed up for a subscription". Well first of all - if this is not clear at all that you sign up for a sunscription, that's already bad practice. Second, I did not receive a single piece of information (no email confirmation, no invoice, no nothing) about this alleged subscription, I just saw the booking in my account. That seems super dodgy, what a weird business model. Anyhow, the customer service was helpful and kind.

I was advertised a course on facebook with a clear "1 time payment" call to action.
I bought the course and logged in to eduelle.
A few days later Eduelle took 30$ from my credit card.
Apparently the purchase activated a 7-day TRIAL of full content access subscription.

I contacted the support and they were eager to help.

As stated in their answer, they issued a refund and promoted my membership. Thank you, for considering my complaints.

I like the content of the video course I bought.

It seems they really have a focus on human values and want to promote a healthier way of living.

The companies support channel was optimal.

I asked for a refund on a Sunday morning and they took care of promptly. I was concerned it would get dragged out but all done without fuss.

I haven't begun the program yet. But I had a concern and needed clarification. I sent an email and within 10 minutes I received a response and clarification. That is great customer service. Thank you.

They responded very quickly to my initial email and kindly explained how the payment today was for one course and I could opt out of the subscription without losing the course.

Edit: 4th May 2026.
Following my original review (below), Eduelle support got in touch, immediately refunded the money that was taken for their subscription and, as a gesture of goodwill, extended my access to the Eduelle system. They asked that I consider updating my review here to reflect their recompense, and also stated the following:
"We truly regret that your experience did not meet expectations, particularly regarding the clarity of our subscription and trial terms. Your feedback is incredibly valuable to us, and we are actively working on improving transparency and communication to prevent situations like this in the future". Only time will tell if this is really the case, particularly given the number of 1 star reviews on here. No one wants to ruin the reputation of a bona fide company, but many companies base their entire business model on consumer complacency (forgotten subscriptions, unused memberships, etc) and worse still, "subscription traps". I genuinely hope that Eduelle rises above these tactics as I think they offer some really good content. If you're thinking of purchasing anything from Eduelle, please read all of the small print, including the specific links to T&Cs, and if in doubt, reach out to Eduelle support who I am sure will be happy to help.
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Original review:
I agree with the other poor reviews about this company. I thought I was making a one-off payment for unlimited access to a small number of courses. But the purchase process automatically sets up a recurring subscription. So I have also been charged £21.99, exactly 7 days after my first purchase. Having looked again at the very small print at the bottom of the welcome email there is mention of a trial period, but this was not clearly spelled out during the purchase process. Then, when cancelling the subscription through the Eduelle website, they try to keep you from leaving by giving not 1 but 2 reduced offers, ending at £9 per month. If this is the value they place on their content, why charge what they charge in the first place? Very shady practices and I am not at all happy about being conned in this way! I would like a refund of the £21.99 that was taken on 12th April without my consent. Thank you.

EDIT…
I want to thank Eduelle for their reply and for the wonderful gift.
After all the frustration, they did go out of their way gor me to resolve the problem.

I have used this company before with no problem. However, in trying to purchase a course I kept getting an error message. After a lot of emails back and forth Eduelle were completely unable to fix their own system problems and had no other solution to give me. I eventually went to the course creators own website and purchased it there instead.
Eduelle are great if you don't have a problem. If you do have a problem, they seem completely unable to solve it.

Eduelle had made an error on my subscription payments. I emailed them with evidence and they addressed it and corrected in immediately within a few hours and refunded me. Really impressed with their honesty and professionalism.

Quick response, helpful and friendly.

I signed up for the body drumming course which is excellent. I didn't realise that I would be signed up after a few days to a monthly subscription of €29.99 per month. I tried to cancel this on a number of occasions through the Eduelle.com website without success. However, when I emailed support@eduelle they replied immediately, cancelled my subscription and apologised for the glitch in their system. Furthermore, Andreas in their customer care dept emailed me a few days later refunding the €29.99 and gave me a lifetime subscription for any inconvenience I'd experienced. I am very satisfied with how eduelle.com has responded. It's really good when a company listens to a complaint and resolves it speedily. Based on my experience, I heartily recommend them. Cheers, Kevin

Thank you so much! The support team managed to answer my request, and resolved right away! Thank you Mimi (support team).

Updated: Since I had issues with repeated attempts to take payments from my account, Eduelle's support team were very responsive. They explained the payment processor had indeed attempted to take payments from me despite my cancellation, although this was not directly insigated by them.

They offered me a gesture of goodwill of lifetime access to their courses and were prompt and understanding with responses.

I amended my review from 1 to 4 stars - as despite this payment issue they did demonstrate good company values and customer care which I think goes a long way.

Thank you again!

Initial Review:
I purchased the body drumming course which I was happy with, but like a few others did not see the small print that this was also subscribing me to life time access of all their courses through monthly payments. This was more on me for not being diligent enough in reading the small print although it really is fairly hidden - and not in line with their branding as a spiritual and ethical company.

However, after repeated emails to support and cancelling the subscription, attempts at taking payment were still made. I received generic email templates assuring me that no more attempts at taking payments will be made. They were.

This has still not been resolved.

The refund was completed right after my request to customer support. They offered some alternative offers but as soon as I declined them they gently proceed with refund.
My experience was spoiled with unwanted subscription but then customer support team made me think positive about the product.

The Quick reply, the willingness to help, the professionality and warm tone <3

I paid for what looks like a fixed price for accessing a dance course. I received the confirmation mail of the payment and after paying attention to my bank account I saw I was monthly subscribed for £21.99. I wrote for a cancellation and a refund as I did not even used the password given for starting the course and having not a close prospective of doing it in the foreseen future. They tell me to cancel through my account in their website, as I did. The next day the charged me again and after claiming again for the refund of the subscription, they refunded the last amount improperly taken. They say the subscription conditions were well specified but I have the screenshots of what was offered in the moment of the purchase. I have been offered full free access as they genuinely have acknowledged that this situation affected my experience. Now I can take into account the support team responsiveness in handling my request, since they are offering the full subscription refund, and they have fulfilled it. Thank you.

I wasn't happy with purchased course and asked a refund. As alternative I received much better offer from support team. Thank you for such generous offer.

Customer support team works great. They instantly replied to my request and solved all my questions. I'm glad they didn't hide info about paid subscription and canceled it for me.

Some parts are deep but overall I enjoyed it. God if u are into self-reflection