Ede & Ravenscroft Recensioni 2.353

Kerry was absolutely fantastic. Incredibly helpful, can't thank her enough.

Great! Really helpful!

I'm not sure why I'm writing this other than to offer balance - Ede & Ravenscroft seem to have avtoral monopoly on graduation services. Following a rushed (and expensive) experience at the Leeds Arts graduation ceremony we awaited the arrival of a graduation photo. After several weeks, the wrong photo was delivered! We then attempted to contact E&R to alert them to this. Finding a way to speak to a human is difficult to say the least! Eventually we were sent a return slip for the incorrect photo and were told that our photo would not be sent out until we had returned their incorrect item despite having paid in advance for this. Over TWO MONTHS LATER, we still do not have a graduation photo. I could go on but it's too boring. Sort your customer service out E&R - your contemptuous disregard for your customers and general poor service will get you in the end. WHERE IS OUR PHOTO?

Vicky and Joan are the sweetest ladies ever!!!! They were sooooo friendly, kind, and welcoming. Thank you for making this experience so enjoyable.

Vicky and Joan made our day so special and stress free and were simple the best!

This is the company that my University use for gown hire and photography. All of the staff on the day were efficient and really friendly; however, I have just received my graduation photos and they are awful. I ordered seven digital prints at an extortionate price, and they edited them terribly, if they were even edited at all. These issues are that in the images with my children, they are standing on boxes to make them taller; however, the boxes and the yellow and black hazard tape are visible in the images and have not been edited out. We are not central in the shots, and I am generally disappointed with the final product. I will now have to crop these images myself or send them to our regular family photographer to be edited at a cost. Very disappointing, and I will not be using this service for my upcoming MA graduation.

Used this company for my graduation photos. Colours were terrible and nowhere near real life. All the snaps taken on our phones were superior. We contacted the company and got the colours edited and gave them some of our photos as an example of the actual colours. Replacements were still very poor. A complete waste of money. Would never use again. Communication appealing as well about the photos and getting replacements took two months.

Ordering a gown was confusing and took 1h to get onto the website (this was the 5th attempt to order a gown) , once in they didn’t have my gown in stock. When contacting them via email they were unable to help which isn’t their fault. But with my graduation around the corner I ended up going with Churchill gowns where the costumer service are Amazing polite and friendly. Cost of these gowns are also really expensive considering it’s for a 1 day.

Exceptional Customer Service & Support for Graduation
I would like to extend my deepest thanks to John for her outstanding customer service during the preparation for my graduation. Her attention to detail, patience, and unwavering dedication made all the difference. She went above and beyond to ensure I had everything I needed, from the right size attire to the perfect hat, all while being joyful and passionate. It was clear she didn’t just view this as a job; she truly cared about my success and achievement, and that made the experience even more meaningful.
Additionally, I would like to express my gratitude to the entire graduation team. Their support and encouragement throughout the process played a key role in making my graduation day truly memorable. Their enthusiasm and commitment made the event so much more than just a ceremony.
Thank you all for making this milestone in my life even more special!

As other people have said I also ordered my photos for graduation. When I ordered the photos there was memory stick that was offered as an add-on that on the other places of the website was advertised as having all the photos from shoot. However when the memory stick arrived it had one photo and when I contacted them about the misleading information, I got rudeness and confrontation back. They also sent me screenshots from a website they have now changed, clearly because multiple people complained. Wouldn’t recommend them to anyone.

Spent £50 on photography, waited over a month for photos. Paid for the essentials pack, 1 big photo and 2 small photos. I received the big picture, but the 2 smaller images were missing from their display sleeves.
To be honest, they were the worst photos I have ever had done, the photographer was very much "he knows best", rather than take some images in the way I wanted.

Paid £20 for a pen drive which I was told would contain all the photos, but only received 1 image.

This is very poor service and rubbish value for money. It was impossible to make a valid selection from the proofs due to rather aggressive watermarks. Money is tight for graduates and every penny counts, why are you so pinching? I now have to wait another month for them to rectify THEIR mistakes.

Update: I already messaged you and the best you can do is confirm 1 photo on the pen drive, say sorry for the mistake and offer a touch-up on the photo I have. You want me to return the current image rather than send me an update along with the missing images. Its really not great

We spent £98 on a photo order with Eden and Ravenscroft.
This was for a 2 large solo photos and 2 large family pictures and 2 small solo pictures and a memory stick of photos costing £20
Choosing the photos it was difficult to see which photos were best due to the heavy watermarking so I was pleased I had ordered the memory stick so that we could get prints of the other pictures if we liked them
However the memory stick has only the 2 pictures we paid £78 already for prints of. On the initial order firm it says nothing about the pictures on the usb being restricted to the ones you order for printing. Feeling ripped off as every other photoshoot we have paid for usb which has contained all the pictures , not just 2

The photographer was great and we felt he took time over the pictures so we are very disappointed not to see the rest.

I was excited to receive my son's graduation photos only to find one ear looks purple, and can't display them.
I contacted the company to be told it will take up to eight weeks to edit the photos and I don't need to return them. Then a couple of days later I received a phone call asking me to print off a form and return the faulty photos. The photos are no good to anyone so what is the point of returning them. If the photographer had proper lighting and wasn't so rushed maybe this wouldn't of happened.

Extremely poor standard of graduation photo , The "photographer " didn't really know what he was doing. I doubt that they employee professional for those photo shoots. I definitely not recommend this company to anyone.

Ede and Ravenscroft were brilliant in organizing the formal wear for my son's matriculation and final graduation at Oxford. Nothing was too much trouble for the staff of the Oxford branch of Ede; we also bought some very attractive cotton shirts and trousers for him to wear in more casual settings.

I wrote to Ede & Ravenscroft to enquire about having a set of new Parliamentary Robes made for my husband as a present. Was sent a very acidic and snide reply back that they only make robes for Peers of the Realm. Didn’t even bother asking who the robes were for, what a nasty arrogant person the ceremonial manager is. But a lot of Peers have said the same thing.

Sadly the lack of organisation with regards to the official photography on my daughter’s graduation day caused her to wait for over an hour and forty minutes to get her photo taken. The queues were so long and everyone was put in one queue whether they wanted one individual photo or numerous family shots. We pre-booked and paid for the photos in April as we were advised this would save time on the day but even those who had not pre-booked were all allocated to the same queue. I spoke to a member of staff from the company who agreed that there was no organisation and she encouraged me to complain to the office. Due to the amount of time wasted, my daughter missed her post ceremony drinks and valuable memory making time either family who just had to sit around in the heat waiting.
I would be very loathe to use this company’s services again.

Staff are very supportive and respond to queries promptly. The quality of gowns were exceptional and reasonably priced. Once the order is dispatched it usually arrives next day. I was so worried with the 28day processing period but my items arrived within a week.