Your colleague Joe R (from Brazil) was outstanding. He was quick and competent at installing all the new ceiling lights in both our bathrooms, leaving the ceilings looking really Good. He then... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Sadly will not use again. Instructions not listed to. Contractor turned up to the property when they should have collected the key. There are too many divisions in this company and they dont appear to... Leggi di più
L'azienda ha risposto
We have recently had battery storage installed by Eco Approach. We contacted Pete Uppal who had previously given us very good and detailed advice on another project (he advised us not to do it an... Leggi di più
L'azienda ha risposto
Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate rec... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We’re a leading nationwide property services company established in 2013. Every month, we visit thousands of properties carrying out: > Solar & Air source heat pump installations > Boiler installation, servicing & repairs > Electrical works > Property certification Our mission is to transform properties across the UK with our compliance and energy services, making homes safer and healthier, more energy-efficient, and affordable to run. Our vision is to set the standard for sustainable property services in the UK, creating better lives, thriving communities, and a greener planet for all.
Informazioni di contatto
182a High Street, Beckenham, BR3 1EW, Regno Unito
- 0203 011 0128
- hello@ecoapproach.co.uk
- ecoapproach.co.uk
4,1
Molto buono
773 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Don,t believe the timescales laid out on the website
needed an EPC and found their details on the web after reading the statement of quick turn around I booked on the 8th July. In the short time I spent considering this before booking I received two unsoloicitated marketing calls asking me to finalise my order. After paying my monies I received no comunication from them and after 2 days rang them to ask when I would receive a booking date. I was told they woud speak to the operative and he/she would get back to me within the day. No call was received so next day called them again, to cut a long story short I was eventually (8 days later) given a date for the EPC to be carried out on the 14th July . Work carried out by an operative who had no corperate clothing, no identification (lanyard etc.), took about a dozen photos on his phone and left, about 15 mins later stating that I would receive the certificate the next day. I eventually received notification at 10.30pm on the 17th July that the certificat had been completed and was ready to view.
The certificate was incorrect on a number of points, impacting on the energy score that the property received, I contacted the operative stating the errors and asking for them to be corrected asap. 26th July and I am still awaiting any sort of response !!
UPDATE
in regard to the response listed below this review. It is now the 7th August and I have not received ANY email from EPC nor from the assesor. It would seem to me that the response was purely placed as a smoke screen so as to appear to anybody reading this review that they cared about there customers.
20 luglio 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you for taking the time to leave your feedback, and I am genuinely sorry to hear about the experience you have had with your EPC.
I completely appreciate your frustration, particularly around having to chase for updates, the concerns raised during the appointment, the delay in receiving the certificate, and the issues you have highlighted regarding the accuracy of the report. This is not the level of service we aim to provide, and I apologise for the inconvenience and disappointment caused.
I have now personally picked this up and am currently in discussions with the field worker regarding the points you have raised, including reviewing the EPC concerns and ensuring this is looked into as a priority.
I have also sent you an email directly so we can keep communication open and work towards getting this resolved for you as quickly as possible.
Thank you again for bringing this to our attention, and please be assured we are treating this seriously.
Kind regards,
Hayley
Customer Service Manager
Risposta di Ecoapproach
Thank you for taking the time to leave us your review.
We’re really pleased to hear you found our service efficient and quick. We always aim to provide a straightforward and hassle-free experience for our customers.
Thank you again for your feedback and for choosing us.
Kind regards,
Hayley
Customer Service Manager
Excellent
Excellent, prompt and very thorough job. Thank you Neil.
16 luglio 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you received an excellent, prompt, and thorough service from Neil. We will be sure to pass your kind words on to him, as it's always great to hear when our team members provide such a positive experience.
Thank you again for your feedback. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
On my initial contract with Pete who…
On my initial contract with Pete who designed the system he took the time to have a number of calls to ensure the system was right for our needs, went away and designed everything and sorted the paperwork seamlessly.
The installation was seamless and hassle free, the equipment and wiring is neat and working beyond the initial illustration.
At every stage throughout I had Pete and Ellie avaliable to answer any questions we had, id highly recommend these for a solar and battery installation
10 luglio 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear about your positive experience from start to finish. It's wonderful to know that Pete took the time to understand your requirements, ensure the system was designed around your needs, and made the whole process as smooth and seamless as possible.
We're also really pleased to hear that the installation was completed to such a high standard and that you found the equipment, wiring, and overall finish exceeded your expectations.
We will be sure to pass your kind words on to Pete and Ellie, as feedback like this is incredibly valuable and appreciated by the team.
Thank you again for your recommendation, and we wish you all the best with your new solar and battery system.
Kind regards,
Hayley
Customer Service Manager
I AM SURPRISED FROM THE FAST SERVICE…
I AM SURPRISED FROM THE FAST SERVICE AND PROFESSIONAL ATTITUDE ! I WOULD RECOMMEND PROPCERT TO ANYONE 100% SAFE , FAST, RELIABLE SERVICE ++++
15 luglio 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you so much for taking the time to leave us such a fantastic review!
We're absolutely delighted to hear that you were impressed with the speed of our service and the professional attitude of our team. Providing a safe, reliable, and efficient service is something we take great pride in, so it's wonderful to know we exceeded your expectations.
Thank you so much for your recommendation and for your kind words. We truly appreciate your support and are grateful that you chose PropCert.
If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Top notch in my experience
I was recommended Prop Cert. I'm so pleased I was. They gave an excellent service to renew my EPC
14 luglio 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you so much for taking the time to leave us such a lovely review!
We're delighted to hear that you were recommended to use PropCert and that we were able to provide an excellent service for your EPC renewal. It means a lot to know that we lived up to the recommendation and provided a positive experience.
Thank you again for choosing us and for sharing your feedback. We really appreciate your support.
If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Can't open the certificates
Can't open the certificates. Will be asking for paper certificates.
The inspection seemed to be good. No problems found. And engineer gave suggestions.
13 luglio 2026
Non scritta su invito
Risposta di Ecoapproach
We’re sorry to hear that you have experienced issues opening your certificates, and we apologise for any frustration this has caused.
We’re pleased to hear that the inspection went well, that no issues were found, and that the engineer was able to provide helpful suggestions. We’d really like the opportunity to look into the certificate issue and assist you further.
Unfortunately, we’re unable to locate your order from the details provided in your review. Please could you email info@propcert.co.uk with your order ID and property address so one of our Customer Service Advisors can investigate this and help resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and we apologise again for any inconvenience caused.
Hayley
Customer Service Manager
Risposta di Ecoapproach
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you found the booking process easy and our service to be great value for money. We always aim to make the process as simple and straightforward as possible for our customers.
Thank you again for your feedback and for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great service and very reasonable cost
7 luglio 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you so much for taking the time to leave us a review!
We're delighted to hear that you received a great service and found our pricing to be reasonable. Providing a reliable, efficient, and good-value service is something we always strive for, so it's wonderful to know you were happy with your experience.
Thank you again for your feedback and for choosing PropCert. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Great service overall
Great service overall. The engineer was friendly, arrived promptly, and provided the certificate on the same day, which was much appreciated.
The only downside was that it took a while to book the appointment. I was promised a call back that never came, so I had to follow up myself to secure the booking. Aside from that, the service was excellent.
30 giugno 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you so much for taking the time to leave us such detailed feedback.
We're delighted to hear that you were happy with the overall service and that our engineer was friendly, arrived promptly, and was able to provide your certificate on the same day. We really appreciate your kind comments and are pleased that the inspection itself was completed to a high standard.
We are, however, very sorry to hear about the delay in arranging your appointment and that the promised callback did not happen. We completely understand how frustrating it must have been to have to chase this yourself, and this is not the level of communication we aim to provide.
We appreciate your patience and your honest feedback, as it helps us identify areas where we can improve our customer experience.
If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
Very quick and simple process
Very quick and simple process. The person who attended was very professional and the whole process of getting in touch to completion was within 3 working days
30 giugno 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you so much for taking the time to leave us such a fantastic review!
We're delighted to hear that you found the process quick and straightforward from start to finish. It's great to know that our assessor provided a professional service and that everything was completed within just three working days.
We always aim to make the EPC process as smooth and efficient as possible, so it's wonderful to hear that we met your expectations.
Thank you again for your kind feedback. If there is anything else we can help you with in the future, please don't hesitate to email us at info@propcert.co.uk.
Kind regards,
Hayley
Customer Service Manager
most frustrating agent to deal with
most frustrating agent to deal with
why the need to join a portal when all thats needed is a certificate?
Does your agent not realise people are at work and not always able to answer their phones and cidn't even return my call???
Don't book these people!!
4 giugno 2026
Non scritta su invito
Risposta di Ecoapproach
We're very sorry to read your review and apologise for the frustration you experienced during your booking process.
We understand that everyone has different schedules and that it can be difficult to answer calls during working hours. We’re sorry if our communication process caused inconvenience or if you felt you were unable to get the support you needed.
The portal is designed to help streamline the process and keep customers updated with their booking information and documents, but we appreciate that every customer’s experience is different and we take your feedback on board.
We would like the opportunity to look into what happened and review your experience further. Please could you email info@propcert.co.uk with your order ID and property address? One of our Customer Service team will be happy to investigate and assist.
Again, we apologise for the frustration caused and appreciate you taking the time to share your feedback.
Kind regards,
Hayley
Customer Service Manager
Do not use this company - taken advantage of
I would not recommend this company - please read my experience: I paid £189 for an EICR. After the assessment was done, they told me that the only reason it failed was due to out-of-date smoke detectors. I then had to pay £250 for remedial work to be undertaken (replacing two smoke detectors). My only options were to have EcoApproach do it themselves, or to instruct another electrician to do it and for them to amend the report. Given I had no idea about the size and scale of an operation to change hard-wired detectors, I paid the £250 fee (which also said it needed to be booked within 30 days of receiving the initial report). I was given a four-hour timeslot, and when the electrician arrived, he was here for four minutes. I was told how easy it is to change the detectors myself and was advised to make a note of when they need changing so I can do it myself in the future. Shocked at how little work was actually required for £250, I then looked online and found that the smoke detectors required cost just £12-15 each. I felt that this company had taken advantage of my situation and did not feel that the additional £250 on top of the original £189 cost was reflective of the work required to sign off my certificate. I would not have minded paying a call-out fee for someone checking that I had installed new detectors, but I don't believe that it was £250 for this job. Moreover, if I knew my detectors were out of date before the initial assessment and changed them myself, then the EICR would've passed, which speaks to my concern around being taken advantage of. I rang the company and shared my concerns, and didn't feel that any justifications for the cost were appropriate, as I stated all of the above. A hard-wired smoke detector does not take any additional effort to change, and the electrician even showed me how to do it myself which is a case of pressing a button on the side, and the detector coming off the attachment. I requested a partial refund as it had cost me almost £450 by this point and didn't feel it was appropriate. I said that I understood the cost of people's time to come to my house, etc., but didn't believe it was worth £250. I was then told that because I'd already paid for the work and it had been done, a refund was not possible; however, I was unable to get the work done unless the fee was paid, and I only had concerns post-remedial work. To summarise, I would not recommend this company as I feel that they have taken advantage of my situation.
19 giugno 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you for taking the time to share your feedback, and I am truly sorry to hear about your experience and the frustration this has caused you.
We’re very sorry that you feel the pricing and process around the remedial work were not clearly understood, and that this has left you feeling dissatisfied. This is certainly not the experience we aim to provide, and I completely understand how disappointing this must have been, particularly given your expectations around the work involved and the overall cost.
We also appreciate your concerns regarding communication and the perception of value for the remedial visit. While there are often compliance requirements and certification responsibilities involved in EICR remedial actions, we are very sorry that this was not made clearer or felt justified in your case.
Please rest assured your comments have been taken seriously and will be reviewed by our team so we can better understand what happened here and improve both our communication and customer experience going forward.
We would really appreciate the opportunity to look into this further for you directly and see if there is anything we can do to help resolve your concerns. Please do contact us at info@propcert.co.uk, and we will ensure this is fully reviewed and dealt with appropriately for you.
Thank you again for your feedback, and I am very sorry for the inconvenience and disappointment caused.
Kind regards,
Hayley
Customer Service Manager
Very impressed with the service
Very impressed with the service. Booked an EPC. Got a prompt email confirming receipt of order. Telephone call after working hours done 2 hours later offering appointment the next day. Certificate received within 24 hours of appointment. Would recommend for anyone wanting an EPC. Reasonable fee too at £79. Thanks to Keiran.
18 giugno 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear that you were very impressed with the service and that the whole process from booking through to receiving your EPC was quick and straightforward. It’s great to know the communication was prompt and that we were able to arrange a next-day appointment and deliver your certificate within 24 hours.
We’ll also be sure to pass your kind comments on to Keiran.
We really appreciate your feedback, recommendation, and support, and we’re glad you were happy with the overall experience and value for money.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Very fast process and EPC report was…
Very fast process and EPC report was available just a couple hours after the appointment took place.
18 giugno 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you so much for taking the time to leave your review.
We’re really pleased to hear that you were happy with the very fast turnaround and that your EPC report was available just a couple of hours after your appointment. It’s great to know everything went smoothly for you.
We really appreciate your kind feedback and support, and we hope we can assist you again in the future whenever you need us.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
Would have been 5 stars.....
Would have been 5 stars if the original assessor booked turned up! However after contacting Customer Support I received great service from the lovely Tracey, who promptly arranged for another assessor to visit for 2 days later. Jake called me 25 mins before he arrived, was polite, professional and I received the certificate 6 hours later! That's 5 star service, shame the original assessor was not as reliable.
Would just like to add getting through to Customer Support wasn't easy, hung up after holding for 25 mins, so I called back and selected 'book a new order' and got through straight away, and then was transferred without going back in the queue!
17 giugno 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you so much for taking the time to leave your review and for your kind comments about Tracey and Jake.
We’re really pleased to hear that once the issue was picked up, the follow-up service was quick, professional, and efficient, and that you received your certificate promptly after the rebooking. We’ll be sure to pass your lovely feedback on to Tracey and Jake, as we know they’ll really appreciate it.
That said, we are very sorry that the original appointment was not attended as expected, and also that you experienced difficulty getting through to our customer support team. We completely understand how frustrating this must have been, and we appreciate you taking the time to highlight it.
Your feedback is really important to us and helps us identify where we need to improve, particularly around reliability and call handling.
If there is anything further we can assist with, please don’t hesitate to email us at info@propcert.co.uk and we’ll be happy to help.
Thank you again for your review and for your patience throughout.
Kind regards,
Hayley
Customer Service Manager
Five star all round
Called at lunch time and had the certificate by lunch time the next day. Super helpful both on the phone and on the visit. Five stars all round
16 giugno 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you so much for taking the time to leave such a great review.
We’re really pleased to hear that you had a five-star experience and that everything was turned around so quickly from your initial call through to receiving your certificate the next day. It’s also lovely to know that both our phone team and the visiting assessor were helpful throughout.
We really appreciate your kind feedback, recommendation, and support, and we’re so glad we could make the process smooth and efficient for you.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
The assessor was polite
The assessor was polite, friendly and respectful. He was happy to explain certain things.
6 giugno 2026
Non scritta su invito
Risposta di Ecoapproach
Thank you so much for taking the time to leave your review.
We’re really pleased to hear that the assessor was polite, friendly, and respectful, and that he took the time to explain things clearly during the visit. It’s great to know you had such a positive experience.
We really appreciate your kind feedback and support, and we’ll be sure to pass your comments on.
If there’s anything else we can help with, please don’t hesitate to email info@propcert.co.uk and we’ll be more than happy to assist.
Thank you again for choosing us.
Kind regards,
Hayley
Customer Service Manager
I have asked on line and twice on the…
I have asked on line and twice on the phone for a quote to rectify deficiencies with the electrical installation been promised a quote by email, NOTHING!
3 giugno 2026
Non scritta su invito
Avoid for gas related certificates
Previously used this company for an Energy certificate before putting flat up for sale.
This time, needed a gas safety certificate and decided to do a boiler service at the same time. First engineer unresponsive to phone calls. Second guy arrived on time Wednesday morning.Boiler needed a part and he agreed to send me a quote. Despite numerous calls and texts, no response. Friday got an email from company saying certificate couldn't be issued as boiler was not working. Emails to company responded to, with robotic replies. Asked them to contact engineer. Still waiting.
In the end, another unconnected engineer diagnosed a different part, serviced boiler, and now all up and running.
Avoid.
3 giugno 2026
Non scritta su invito
Risposta di Ecoapproach
Dear K Ahmed,
Thank you for taking the time to leave your feedback, and I’m very sorry to hear about your recent experience with us.
I appreciate your patience while trying to arrange the gas safety certificate and boiler service, and I completely understand how frustrating it must have been to deal with unreturned calls, texts, and delays in getting a resolution. This is not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused.
To help us investigate this properly, could you please email the gas safety certificate and any relevant documentation from the second engineer who attended and resolved the issue to info@propcert.co.uk? Once received, one of our in-house gas engineers will review both reports, compare the findings, and investigate what happened. We will then get back to you with our findings.
We genuinely value your previous business with us, and I’m sorry that this experience has left you disappointed.
Kind regards,
Hayley
Customer Service Manager
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.