I have been to many audiologies with mixed success and feelings after the experience. The Eardoc in Sydney has changed all that. Fantastic atmosphere, friendly stuff and most importantly very professi... Leggi di più
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82 year old male having worn hearing aids for many years visiting many audiologists I’ve finally found an audiologist that listens to your concerns and works with you for a better outcome. After four... Leggi di più
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The whole process from enquiry to receiving my first ever hearing aids was flawless. Mo has contacted me quite a few times to ensure the aids we’re set up to my needs and that the whole experience wa... Leggi di più
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Professional and Excellent service Mo was very good at explaining the in and outs of everything about hearing problems witch i didn't realise. Laura at the Winston hills clinic was very reassuring whe... Leggi di più
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Scritti dall'azienda
EarDoc started because we believed hearing care in Australia could be done better. For too many people, getting help with their hearing means long waits, rushed appointments, a sales pitch they didn't ask for, and walking out the door with something they don't really understand. We've spent years on the other side of that conversation, and we knew it could feel completely different. We're an Australian hearing care practice led by Mo Helou, Clinical Audiologist and founder, with clinics across Sydney and a nationwide telehealth service that reaches patients wherever they live, including regional and remote communities who've been quietly underserved for decades. EarDoc sits alongside our sister practice, NeuroAudiology Australia, where Mo and the team work closely with neurologists on more complex cases such as dizziness, balance disorders, tinnitus, and cochlear implant assessments. It means the care you receive isn't fragmented or siloed. It's joined up, thorough, and shaped by a deeper understanding of how the ears and the brain truly work together. What makes us a different is our 21-Day Hearing Better Solution. Instead of asking you to commit to hearing aids in a clinic room under fluorescent lights, we let you try them in your own life first. At the dinner table. In the car. Watching the footy. Having coffee with the people you love. We fine-tune your devices remotely through our app, so you're not driving across the city for a fifteen-minute adjustment. If the hearing aids aren't helping you, you send them back. If they are, we'll know, because you'll tell us. We've had the privilege of helping more than 5,000 patients reconnect with the conversations, voices, and moments they'd been quietly missing. We hear the same thing from a lot of them. I wish I'd done this sooner. I didn't realise how much I'd been missing. I forgot what my grandkids' voices sounded like. Those words are the reason we keep doing this work. Whatever brings you to us, whether it's managing tinnitus, exploring hearing aids, recovering from dizziness, or just needing your ears cleaned properly, our promise stays the same. We'll listen first. We'll explain things in plain English. We'll never push you toward a decision you're not ready for. And we'll treat you the way we'd want our own parents to be treated, because someone, somewhere, treated ours that way. Hearing loss is one of the most under-recognised health issues in this country. It's linked to social isolation, exhaustion, and cognitive decline. It quietly takes the music, the laughter, and the small everyday conversations that make a life feel full. It doesn't have to be that way. Hearing connects us to the people we love. Protecting that connection, for as long as you want it, is the whole reason we do this work.
Informazioni di contatto
104/35 Doody Street , 2015, Alexandria , Australia
- 1300327 362
- support@eardoc.com.au
- eardoc.com.au
4,7
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50 recensioni
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Mo and his team have been amazing from…
Mo and his team have been amazing from the first time I had a consultation last year! The new hearing aids he recommended and the moulds have dramatically improved my hearing. The service and assistance I receive regularly and when needed is amazing. They always go above and beyond to get the best outcome for clients. I highly recommend Mo and his team for all your hearing needs!
15 maggio 2026
Risposta di Eardoc
Julie, this one made the whole team smile. Thank you.
Hearing that your hearing aids and custom moulds have dramatically improved things since that first consultation is exactly the outcome we exist for. But what I'm proudest of is the part you mentioned almost in passing, that the service and assistance have continued regularly and whenever you've needed it.
That's the whole point of EarDoc. Anyone can sell a hearing aid. Very few practices stay with you for the years that follow, fine tuning, adjusting, and going above and beyond to keep the outcome right. That ongoing care is the heart of what we do.
Thank you for recommending us, Julie. We'll be here for the long run.
Mo
EarDoc, Hearing Care That Doesn't Stop at the Fitting
My first hearing aids.
The whole process from enquiry to receiving my first ever hearing aids was flawless. Mo has contacted me quite a few times to ensure the aids we’re set up to my needs and that the whole experience was seamless. The aids work as hoped with me now hearing annoying washing machine beeps and light switch presses that were previously silent. Thanks so much Mo for your professional and friendly manner and for giving me my hearing back.
Highly recommend these.
11 maggio 2026
Risposta di Eardoc
Phil, this absolutely made our day. Thank you.
Honestly, the washing machine beeps and the light switch clicks are the moments that hit hardest. People expect to hear voices and music again, but it's those tiny background sounds, the ones you didn't realise you'd lost, that bring the world back into focus. Hearing them again means your brain is reconnecting with sound the way it should.
It's been a genuine pleasure looking after you, and we're not going anywhere. As you keep wearing your hearing aids, your brain will keep adapting, and we'll fine tune things along the way so they keep working brilliantly for your lifestyle. Any questions, any adjustments, any time, we're one call or message away.
Welcome to better hearing, Phil. Thanks for trusting EarDoc with your first pair.
Mo
EarDoc, Hearing Care Delivered to Your Door
A fantastic experience
A fantastic experience. I have my hearing aids working well with wonderful support.
11 maggio 2026
Risposta di Eardoc
Thank you, Jules. Really appreciate you taking a moment to share this.
So happy the hearing aids are working well and that the online support has felt like genuine care, not just a transaction. That's the whole point of what we do at EarDoc. Proper audiology, without the clinic waiting room, without the pressure, and with someone who actually picks up the phone when you need them.
If anything ever needs tweaking, or you've got questions down the track about your hearing aids or your hearing in general, we're always here. Wishing you lots of clear, easy conversations ahead.
Mo
EarDoc, Premium Hearing Aids with Audiologist Support
I could not recommend Eardoc more…
I could not recommend Eardoc more highly. They made the experience of getting high quality hearing aids at very competitive prices very easy. The service from the audiologist Mo is the best. He really knows his stuff and makes the whole process go smoothly
4 maggio 2026
Risposta di Eardoc
David, thank you so much for this. Means a lot.
Competitive pricing on premium hearing aids is something we fought hard to make happen, because for too long Australians have been stuck paying clinic markups that simply don't reflect the actual cost of the technology. You should be able to access the same high quality hearing aids the big clinics fit, without the eye watering price tag attached.
I really enjoyed working with you through the process, and I'm so glad it felt smooth from start to finish. Any tuning, questions, or follow ups down the track, you know where to find me. We're here for the long run, not just the fitting.
Mo
EarDoc, Premium Hearing Aids at Honest Prices
EarDoc is an easy to navigate website
EarDoc is an easy to navigate website, Mo the Audiologist was great, explained the in and outs of the process, asked me what my expectation were and recommended a hearing aid to fit my expectations. Overall a great experience.
30 aprile 2026
Risposta di Eardoc
Glenn, thank you for taking the time to leave this. Really appreciated.
Asking about your expectations before recommending anything is, honestly, how it should always be done. Everyone's lifestyle is different. Someone who spends their days in quiet one on one conversations needs something very different to someone juggling restaurants, family gatherings, and phone calls all day. Matching the hearing aid to the person, not the other way around, is what makes the difference between hearing aids that sit in a drawer and hearing aids that genuinely change your life.
So glad the experience hit the mark. Enjoy them, and we're here whenever you need us.
Mo
EarDoc, Hearing Aids Matched to Your Lifestyle
A phenomenal team
The entire team EarDoc are phenomenal. Their genuine care for patients is early felt, as is their commitment to ensuring patients get the most out of their hearing aids.
28 aprile 2026
Risposta di Eardoc
Thank you. This kind of feedback is exactly what keeps our team going.
You're right that getting the most out of hearing aids is the part most people underestimate. Fitting them is only the beginning. The real work is in the follow ups, the fine tuning, helping you adapt to different environments, and making sure the technology is actually being used to its full potential. A hearing aid sitting at default settings is doing maybe 40 percent of what it's capable of, so we put a lot of energy into making sure our patients get 100 percent.
Thank you for trusting EarDoc and for recognising the team. I'll pass this on to everyone, they'll love it.
Mo
EarDoc, Premium Hearing Aids with Ongoing Audiologist Support
Excellent service
Excellent service. Best and comprehensive Hearing Test. They really listened to my needs and provided Hearing Aides that fitted my needs perfectly. In fact I put then on the first day I got them and they saw worked brilliantly. I had been to at least three other audiologist this was the absolute best experience and service provided.
10 aprile 2026
Risposta di Eardoc
Lucia, thank you so much. Hearing that this was the best experience after seeing three other audiologists genuinely means a lot.
We take the time to actually understand what's going on across the full range of your hearing, because that's the only way to fit hearing aids that work brilliantly from day one. The fact that you wore yours on the first day and they performed perfectly tells me the fit was right.
Thank you for trusting us with your hearing, and for putting your faith in EarDoc after a few less than ideal experiences elsewhere. We're not going anywhere, so whenever you need adjustments or have questions, we're one message away.
Mo
EarDoc, Comprehensive Hearing Tests and Premium Hearing Aids
Best Hearing Aids and Service
Having had a few other supposed reputable brands and companies, everyone drives past their branches everyday, Ear Doc stands head and shoulders above the supposed best brands. Out of frustration I tried Ear Doc and only wish I hadn't wasted $7800 on the other brands and several hundred dollars on other cheaper advertised brands. Mo and his team were terrific, regular calls to set the aids up to suit me personally, nothing was too difficult, genuine assistance even after I stated i was reticent to go through all of the testing, checks and balances, i had concerns about no actual site visit for tests, fitting etc, these are the absolute best hearing aids I have ever had. This is not a made up review, I am happy to be contacted direct if you like, dont waste you time, effort or money with the other well known companies, Mo and his team are there to genuinely help with hearing loss. Go with Mo and his team, you will not be disappointed.
23 febbraio 2026
Non scritta su invito
Risposta di Eardoc
Thank you so much, Jim, for this incredibly thoughtful and detailed review. We truly appreciate you taking the time to share your experience with EarDoc and with Mo and the team.
We know that choosing the right hearing clinic and the right hearing aids can feel overwhelming, especially after disappointing experiences with other providers. That is why it means so much to hear that you felt supported, listened to, and genuinely cared for throughout the process. Our goal is always to provide professional, personal hearing care that is tailored to each person’s needs, not a one-size-fits-all approach.
At EarDoc, we understand that better hearing is not just about fitting hearing aids. It is about making sure each person feels comfortable, informed, and confident every step of the way. From the initial hearing consultation through to hearing aid selection, setup, fine-tuning, and ongoing support, we work hard to make the process as smooth and stress-free as possible. We are especially glad to hear that our regular follow-up and personalised support made a real difference for you.
Thank you as well for mentioning your concerns at the beginning of the process. We know many people can feel hesitant about hearing tests, hearing aid fittings, and making such an important decision, particularly if they have had frustrating experiences elsewhere. Hearing that you felt reassured and well looked after means a great deal to us. We believe every person deserves honest advice, expert hearing care, and ongoing help to get the very best result from their hearing aids.
Your recommendation means a lot to Mo and to our whole team. We are very grateful for your trust, and we are so pleased we could help you achieve a better experience with your hearing and hearing aids. Thank you again for your kind words and for allowing us to be part of your hearing journey.
Setting up a TVlink
MyTV link for my hearing aids is now working well but I had to change the device to an earlier model and get my tech-savy sons to set it up. Eardoc very helpful but you need more info on how to use your phone in the set up process and which model of the TV link suits which model hearing aid.
28 dicembre 2025
Risposta di Eardoc
Hi Jim and Jenny,
Thank you for your review and feedback. We’re very glad your TV link is now working well.
We appreciate your suggestions regarding setup and compatibility information. This is valuable feedback and something we are actively improving.
Kind regards,
The EarDoc Team
Great customer service and helpful…
Great customer service and helpful information. Order was sent and delivered very quickly. Would definitely recommend.
27 gennaio 2026
Risposta di Eardoc
Hi Joy,
Thank you for your lovely review. We’re so glad to hear you were happy with the service and delivery.
We really appreciate your recommendation.
Warm regards,
The EarDoc Team
Fast personal service
31 gennaio 2026
Risposta di Eardoc
Hi Michael,
Thank you for your review. We’re very glad you were happy with the service.
Warm regards,
The EarDoc Team
The service was great
The service was great. The delivery was quick unexpectedly. Bravo!
29 gennaio 2026
Risposta di Eardoc
Hi Clemente,
Thank you for your kind review. We’re very glad you were happy with the service and delivery.
Warm regards,
The EarDoc Team
Eardoc has been very prompt with their…
Eardoc has been very prompt with their reply to our queries. Their products have saved a considerable amount of money and they are ready to answer any questions.
26 gennaio 2026
Risposta di Eardoc
Hi Lesley,
Thank you for your lovely review. We’re very glad to hear you were happy with the support and products.
Warm regards,
The EarDoc Team
efficient and accurate
22 gennaio 2026
Risposta di Eardoc
Hi Richard,
Thank you for your review. We’re very glad you were happy with the service.
Warm regards,
The EarDoc Team
It has an echo which makes it awful to…
It has an echo which makes it awful to listen to the tv. I was contacted by Eardoc who think that it is my hearing aids causing the problem and that they need adjusting. I will update when I next see my audiologist to see if that adjustment gets rid of the echo.
10 gennaio 2026
Risposta di Eardoc
Hi Elizabeth, thank you for sharing your feedback.
We’re sorry to hear about the echo you’re experiencing, as we understand how frustrating that can be. This type of issue is most commonly related to hearing aid settings rather than the TV Adapter itself and can often be resolved with a small adjustment.
We’ve reached out privately to offer support options, including a complimentary remote consultation or a replacement or refund if needed. Our priority is making sure you’re comfortable and supported, and we’re always happy to help if you’d like to take up any of these options.
Kind regards,
EarDoc Team
Great service over the holiday period
I contacted Eardoc in late December (during holidays) as my mother's hearing aid charger failed and she was unable to hear. Aleksandar went out his way to help find the right replacement and have it delivered as soon as a courier was available to pick it up. Thanks Aleksandar.
31 dicembre 2025
Risposta di Eardoc
Thank you for taking the time to share this, Trevor. I’m really glad we could help get the right charger sorted for mum, especially at such a stressful time. Hearing how important it was for her to stay connected makes it all worthwhile. We truly appreciate your kind words and trust.
Risposta di Eardoc
Thank you for the lovely feedback. We’re really glad you were happy with the delivery and packaging, and we appreciate the recommendation.
Recently I had an issue with a purchase…
Recently I had an issue with a purchase and gave the site a one star review the team at Eatdoc got onto it straight away and fixed the problem and refunded my costs well done Mo and team great service.
6 gennaio 2026
Non scritta su invito
Risposta di Eardoc
Thank you for taking the time to update your review, Donn. We really appreciate you giving us the opportunity to sort things out. I’m glad we were able to resolve the checkout issue quickly and organise the refund for you. Your feedback genuinely helps us improve, and we’re grateful for your understanding and kind words.
Great product at a fair price
Great product at a fair price. package arrived undamged and was delivered promptly
13 dicembre 2025
Risposta di Eardoc
Hi Trevor, thanks for the feedback. Glad everything arrived safely and on time, and that you’re happy with the product. Appreciate your support.
Really impressed with the service…
Really impressed with the service received, I managed to join a call within hours and I could already tell the company had a not only the experience but cared about their customers. Thank you!
17 dicembre 2025
Non scritta su invito
Risposta di Eardoc
Hi Ben, thank you for the lovely feedback. We’re glad we could get you seen quickly and that you felt genuinely cared for. That means a lot to us. We’re always here if you need anything.
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