E Bikesdirect Recensioni 457

I previously bought an e bike from this company a couple of years ago, which arrived without incident. I had no hesitation in buying from them again. Unfortunately on this occasion , they were let down by the courier, After the first bike I ordered was delivered in a damaged condition by the courier , E bikes direct acted quickly to resolve the situation. Richard from sales personally delivered a replacement (from Bodiam to North London !), collected the damaged bike, and as a good will gesture they gave me a superb quality lock and light set. This is top quality service from a company that genuinely cares about its customers , and based on my experience, I can unreservedly recommend them.

I am bought two bikes from E bikes direct. Both were a good price compared to other retailers. I use mine every day as I have mobility limitations, and they are just great, so easy to ride and with the price of fuel these days definitely a very economical mode of transport. An issue with one of the bikes was dealt with swiftly and a replacement was issued. No hesitation in recommending the company. Buy one and have a blast. Special thanks to Jack x

Excellent customer service. With no knowledge of bikes, my e-Bike seemed in good condition when it arrived, but at it's first service after three months the engineer discovered the rear wheel was buckled, something he thought had happened in transit. I contacted customer service and without hesitation they offered to send a new rear wheel (expensive, because it contains the motor), which was despatched within days. No hassle, no wasted time on automated bot responses, and prompt responses to all my emails from helpful staff.

I ordered a bike from them costing £169, and they guaranteed me delivery in 2 days after dispatch. After 10 days, and 4 emails telling me "The courier will call you today", and I had to stay from work, I never received the bike. The courier company they are dealing with, Globex, have never got in touch with me at all. The shop was ok by answering my emails quickly, but they for sure lack a considerable standard in delivery.

If this company wants to continue providing satisfying customer service, they need to change this courier company or have an alternative. They guaranteed 2 days delivery, and the bike never arrived in over 10 working days!!

I logged a ticket with E-Bikes and received a very quick response from Davey. Following a few emails back and forth, Davey went above and beyond to help with my request. I am so very grateful.

I actually bought a Dorchester E-Bike on a whim! My lovely Giant E-bike was stolen and as I happened to be working in Bodium I thought I'd pop in to ask for advice. They were really helpful and experienced and explained that in all honesty to replace my Giant I'd be looking at something way out of my price range. As I was leaving I spotted the Dorchester and liked the look of it so asked to try it out. I bought it there and then. I've had it now for over 6 months. I've really put it through it's paces and it has never failed me - even towing a trailer with my inflatable Kayak. I use it mainly for shopping and commuting and it's brilliant and phenomenal value for money. I did need to change the pedals and the stand - but other than that, it has performed way beyond my expectation - I've even done the odd South Downs ride on it.

I started having power issues on my Basis Beacon, it was loosing power on Power level 1 & 2 and then on 3 and over some time it would loose power assist shortly after a journey start. I contacted E-Bikes direct for assistance and they willingly helped me through the issue. Promptly sent me parts required when the area of fault was identified. Very pleased to be back on the road and with assistance received. I must say when the fault occurred I was sceptical about getting much help from an online sale company but it was in fact great. If buying another bike I would certainly use E-bikes direct again, where I originally purchased this and another bike and those purchases also went very well and speedily.

Fantastic customer service, helped me work out which spare part I needed, and went above and beyond to help me with advice on fitting it.

"I called in for advice on a
bike for my 6yr old, and
Davey answered all my
questions and helped me
decide on which bike to
buy, he was literally the most helpful and nice person i’ve ever spoke with… we need more Daveys in the world.

Would highly recomend Fantastic service from start to finish. Very helpful as we we're novices. Turned up talked-about are needs and were pointed in the right direction. Test rode 3 bike and picked up are new bikes 2 days later.

E-Bikesdirect's customer service is outstanding. I had 2 issues sorted out quickly and with no complications.
I will definitely recommend this firm to my friends.

Super disappointed with the customer service.
The assistant couldn’t answer my questions and when I asked for a manager he said “ there is no one available, I can’t help”
Than he just ended the call without letting me finish talking.

Not nice at all

Searching for a replacement hot tub late in the summer season and up popped an electric bike shop with a hot tub and priced very reasonably. Paid and within a day got despatch info. No delivery tracking info sent on the day so quick email to Davey and within half an hour he’d replied finding out where my parcel was and was given a rough timeframe of delivery. Fabulous customer service, would highly recommend.

I recently have been dealing with E Bikesdirect and have been delighted with all their help and assistance, how refreshing these days to deal with a company that puts their customers first, many other companies should/could learn from this company’s ethos, my thanks especially to Davey - first class all round and I applaud you sir, can’t thank you enough

The mistake I made was 'distance' buying an E-bike from this company based on a) the sales advice received over the telephone and b) mis-interpreting what constituted a '2022' model versus one that had clearly been in stock for some considerable time. I foolishly provided my debit card details for what essentially was merchandise 'sold unseen'. What arrived in due course was subsequently rejected on various counts - thereafter the onus being entirely on the customer to endure the inconvenience and expense of re-packaging and returning the item to E-Bikes Direct. At the end of the day, it is for the reader of this report to formulate their own opinions and take a view as to how many of the 'glowing' reports are genuine or otherwise. All I'm saying is that, wherever or from whoever you purchase an E-bike, visit the retailer's premises and satisfy yourself that it is indeed the right bike for you.

I can highly recommend using E Bikesdirect, based on my recent experience. Having not ridden a bike for several years I opted for the Osprey which is a foldable electric bike. It arrived well packaged and within a week of purchasing. However, after riding it a couple of times it became obvious that the gears were playing up. I contacted Darren in customer services and he suggested I take it to a local bike repair shop to have it looked at and that they would cover the cost. The mechanic was able to spot and resolve the issue swiftly by installing a new chain, as the original one was sticking badly and effecting the gears. E Bikesdirect reimbursed the cost of the part and labour and my bike is now working a treat! I would not hesitate to use them again.

Power not kicking in on my e- bike.
Good responce sent out replacement part next day
Excellent after sales service.
Highly recommend

Super bike selling site. Really competitive prices. Their customer service is really great. I’d like to thank Davey who did a wonderful job for me.
I wish all customer service advisers were as competent as this guy.

Great company. Customer service is easily contactable and they are excellent to deal with. Can’t praise them enough and will 100% use them again.

I ordered a front light for my bike through E bikesdirect which unfortunately malfunctioned within a couple of weeks. I contacted the company about the matter and their customer service was absolutely superb. They took the matter up with the supplier, kept me constantly appraised of what was going on and arranged a replacement.
It was an absolute pleasure to deal with them (especially Danny who was my point of contact) and I couldn’t fault their service.