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Valutata 2 stelle su 5

Their customer service is just about nonexistent, they don’t reply on their email and take forever after the label is created to actually get your order to usps. Edit: the issue with shipping was r... Leggi di più

Valutata 5 stelle su 5

Just received my ‘order’ and the bag was split and of course it was empty!! It took almost a month and it still didn’t actually arrive!!! Disappointing DXM Direct. You’re usually quite reliable. Can I... Leggi di più

Valutata 5 stelle su 5

I've purchased both the DXM freebase & the DXM HBr tablets approx 10 times. I purchase internationally so delivered from US to Australia. Using standard mail option. Delivery times are alway... Leggi di più

Valutata 3 stelle su 5

I ordered from the Website on the 23rd of July. Today is the 8th of August, i reached to the support with no reply. I really dont know what to think. Update #1= I got a reply from Ryan saying ther... Leggi di più

Dettagli dell'azienda

  1. Negozio di prodotti di bellezza e per il benessere

Scritti dall'azienda

We are the official global distributor of RoboCough, RoboHBr, and RoboTablets. These products are over-the-counter (OTC) cough suppressant medicines containing the FDA approved active pharmaceutical ingredient dextromethorphan (DXM) and/or dextromethorphan hydrobromide (DXM⋅HBr) that temporarily relieves cough due to minor throat and bronchial irritation. RoboCough is our liquid product containing DXM⋅HBr, RoboHBr is our tablets containing DXM⋅HBr, and RoboTablets are our tablets containing DXM.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

41 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(41)

20 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Exceptional Service/product International delivery

I've purchased both the DXM freebase & the DXM HBr tablets approx 10 times. I purchase internationally so delivered from US to Australia.
Using standard mail option.

Delivery times are always good with times ranging from
Fastest: 8 days (from purchase to receipt) to Longest 22 days.
Considering the package is travelling half a planet away from the US to me in Australia that's pretty damn good.

Never had a problem, Vendor has always been prompt replying to any questions and dispatching product.

HIGHLY RECOMMEND... I haven't coughed in years 👌

1 agosto 2025
Non scritta su invito
Valutata 2 stelle su 5

Took almost 100 days to arrive

Took almost 100 days to arrive. It would have been easier to make my own pharmaseutical company and start producing cough suppressants than ordering from here.

The packaging was good but is it worth waiting a quarter of a year? At that point you should be paying me.

They never even answered my emails regarding the status of my package. What a waste of time.

8 luglio 2025
Non scritta su invito
Logo di DXM Direct

Risposta di DXM Direct

Hello,

I'm really sorry to hear that it took so long for your package to arrive. Most of our international packages typically get delivered within 1-3 weeks, with the absolute longest transit times being up to 2 months, and that usually only occurs on the rare occasions when the courier accidentally misplaces the package one of their sorting hubs and needs to self-correct their mistake.

Waiting 100 days is excessive though, I agree. Can you please reach out to us at your earliest convenience so that we can look into why this happened for you? I'm not sure why you wouldn't have received a reply when you apparently emailed us before, but we're definitely happy to help now!

Valutata 5 stelle su 5

Always reliable! Extremely satisfied for many years as a recurrent customer

I have had a long history ordering from DXM Direct, the customer support is always brilliant and they are very lovely people!

The products are always reliable and high quality. The shipping and delivery has always been reliable and haven't had any issues recieving my orders.

I have never been dissappointed with the service of any of my numerous orders of RoboTablets over many years!

I am a long-time customer of DXM Direct's RoboTablets, they are a far, far superior product to all others on the market - much more cost effective, great purity, without any nasty additives such as guaifenesin, sorbitol, etc. that are common in most other products.

And the only service I know of that provides the freebase form of the active ingredient, so I don't need to worry about the bromide ions in the more common HBr salt. I have been incredibly pleased with all of my orders in the past and they have continued to be excellent.

Their service has been absolutely essential for my research science for many years, I am forever thankful!

3 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Lightning fast delivery and really…

Lightning fast delivery and really phenomenal customer service. Have used this company several times now and they have continued to improve beyond what was already great. Generally don't feel compelled to review but this experience has been very good.

31 ottobre 2023
Valutata 5 stelle su 5

This company is excellent, ships to AU, 5 Stars

This company is excellent, 5 star customer experience shipping internationally to Australia.
Parcel was tracked the entire distance, extremely reliable and helpful customer support. Takes about 15 days, but very worth it for the price, packaging, high quality product, never cough again. Thank you!

9 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

Great Customer Service and Shipping 5/5

First of all I love this company for making dxm available gloabally.
They have the best customer support I habe received anywhere so far and their method of shipping is also good.
10/10 would buy again

23 marzo 2023
Non scritta su invito
Valutata 5 stelle su 5

I'M SO SORRY <3

I bought a bottle of Robotablets in December of last year, it was set to arrive on the 30th of December. I also happened to be moving around the same time, and something must have gone wrong with the confusion of that. So I never received it, which led me to believe I was scammed and I left a bad review.

2 months later I find I had been emailed by their customer support, who are so, so kind and understanding. I'm getting another package for free after explaining my experience and situation. I have never felt so bad for leaving a negative review, the customer support is amazing and this IS a legit website.
If Ryan sees this I'm so sorry and thank you so much!
I will 100% but from this website again :)

7 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Highly satisfied

Shipping was slightly longer than I had heard from other customers, however the quality of the product absolutely made the wait worth it. Once shipped, it arrived quickly. Relieved my coughs better than any other cough suppressant products.

6 dicembre 2022
Valutata 5 stelle su 5

Would be dead by now. Thanks mate.

Service was great. Questions always answered. I'm not here for a long time to say the least. I can't say anything better about DXM Direct. I'm in chronic severe pain from blood cancer and fighting it all alone, along with other possible terminal crap. Well at least i can count on DMX direct to help. I mean, the last thing i need is a f_ing cough. Plus it's literally a life saver. (that's no joke or exaggeration) Thank you.

18 gennaio 2022
Valutata 4 stelle su 5

website is real

website is real but looks sketchy and unwelcoming.
Person running the shipping should consider a different service (rather than Asendia)

18 gennaio 2023

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