This is the fourth memory box I have purchased from Dust and Things as gifts. Always an excellent speedy service and quality memory boxes with lovely engraving.
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Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... Leggi di più
Lovely glass and engraving really nice but would have been so much better if it came in its own box.
I ordered a product (personalised chopping board) from Dust and Things which when it arrived it had slight damage. I contacted them and within a matter of hours I had an e mail apologising and within... Leggi di più
Dettagli dell'azienda
Informazioni su Dust and Things
Scritti dall'azienda
Informazioni di contatto
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Regno Unito
- 03452221501
- support@dustandthings.com
- dustandthings.com
4,6
Eccellente
2K recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I did have a problem but it was dealt…
I did have a problem but it was dealt with promptly and efficiently.
27 ottobre 2023
First one didn’t work.
First one didn’t work.
Poor quality on both
No worth the money or the effort
1 novembre 2023
Risposta di Dust and Things
Hi Lesley,
Thanks for taking the time to leave a review. I am sorry for the issues experienced with your lamp. I can see from our correspondence throughout last week that a replacement base had been sent out to you.
If we can help with anything further please do feel free to send us another email.
Love and thanks
Gemma G
Their customer service is fantastic
Their customer service is fantastic. Was able to get exactly what I wanted. Would highly recommend
1 novembre 2023
Christmas purchases
I bought two of the personalised desk lamps for my grandsons and I am really pleased with my purchase. The lamps arrived earlier than I expected and were packed securely. Very happy!
29 ottobre 2023
Professional craftsmanship and excellent customer service
Excellent company and quality craftsmanship. The Christmas Eve boxes were professionally made and shipped timely. Customer service is outstanding. I highly recommend this company.
Graciella
6 novembre 2023
Not impressed
Received my personalised lamp which was nothing like the picture. I emailed and told them and they made an excuse why it wasn’t like the picture. I had the same number of name letters as the one advertised so the name on my gift shouldn’t have been a quarter of the size.
23 ottobre 2023
Risposta di Dust and Things
Hi Natalie,
Thanks for taking the time to provide your feedback.
I can see from our correspondence that you had initially requested for the leaf design to be removed from the design. This isn't something we would usually do, but as a courtesy our Head Designer had agreed to make this change for you. As a main feature of the design has been taken away upon your request, this will result in the engraving looking different to what is advertised.
In regards to the personalisation, each customers personalisation will vary slightly from the listing photos, due to differing characters and the flair of the font. Such as the 'S' advertised is more stylised than other letters may be, and individual characters do differ throughout the font. This is due to the nature of cursive fonts.
We do hope the lamp will be loved by the recipient.
Love and thanks
Gemma G
Customer Service Manager
Easy to order
Easy to order, arrived quickly and very pleased with product, would use again.
22 ottobre 2023
Delivered promptly and items as…
Delivered promptly and items as advertised- very happy.
21 ottobre 2023
Great company to work with and excellent products
The customer service is wonderful! The custom inscription that I requested turned out perfectly and I was kept posted about my request. My questions were answered quickly and the item came very fast....much faster than expected. Dust and things is a great company to work with and the finished product was exactly how I wanted it to be!! Thank you, Dust and things staff!!
18 ottobre 2023
Lovely company to buy from!
So helpful with the changes I needed to an item, great communication throughout, super quick delivery and such a lovely quality product, would highly recommend buying from Dust and Things
18 ottobre 2023
Non scritta su invito
Fantastic customer service
Fantastic customer service - they were so understanding and accommodating of my bespoke request for the personal engraving of the cheeseboard for a wedding gift and they ensured I received it on time. They did all they could to make sure I was happy with my order. Every time I buy anything from them, the products are super quality and they always give great service.
24 agosto 2023
Classy Keepsake box
The keepsake box was beautiful and so classy. As a wedding gift for a friend they were very happy with this.
As someone who left it late to buy the present, I can only say the order was completed super quick and the delivery time was excellent. Another great item for a completely satisfied customer.
10 ottobre 2023
Great quality, great service.
I ordered multiple personalised items and they were all perfect and delivered quickly. They are of good quality and I will definitely be ordering from these guys again.
4 ottobre 2023
Keepsake box
Fantastic service, easy to order, quickly sent out, great gift for Daughters wedding.
21 settembre 2023
Happy shopper!!
Wonderful personalized gifts that shipped and delivered to the USA in a super timely manner! Love the products and quality which is why I am a happy returning customer!!!
25 settembre 2023
Easy to order a personalised item
Easy to order a personalised item, and the delivery was prompt.
17 settembre 2023
Sounds a bit cheesy!
The personalised slate cheese board ordered for our friends 30th Wedding Anniversary was just perfect and our friends were really pleased with our gift!
26 agosto 2023
Great gifts and service
The products look great on the website and that follows through to reality. I emailed to ask questions, the response was quick, informative, and really welcoming. My order arrived on time and well packaged. I also liked the personal touches that made me feel like a valued customer. There was a technical glitch with my order and when I contacted Dust & Things, their service was exemplary again. I was offered 2 options to resolve the issue with no fuss. I am thrilled with my order, would definitely buy from them again and highly recommend their service and products.
27 agosto 2023
Lovely personalised chopping board
Lovely personalised chopping board. I’m sure the bride and groom will love it.
22 agosto 2023
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