tterly useless company. Used to be a customer for online supplies, but they have removed all online stores and now concentrate on a ridiculous snowflake website that does absolutely nothing! Probably... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Overall I was very pleased with the order process and quality of the end product from DS Smith ePack. The only reason that I have not given 5 stars is that I felt there could have been more attention... Leggi di più
Really helpful staff at DS Smith guided me to the best product for my needs. The price was fabulous, the delivery was quick and problem-free. The product is a good-looking, robust box that has protect... Leggi di più
Took 5 days to deliver what they promised in 2. Boxes were useless at that point. Also, deliveries for clothing boxes came separate (bars on one day, cartons 3 days later. Then said they would acc... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
DS Smith ePack is the one stop shop for your e-commerce packaging. Our product range covers specially designed corrugated e-commerce boxes, leveraging DS Smith’s vast packaging expertise, as well as a carefully selected range of supplementary products - everything you need to pack your goods efficiently and create an impressive unboxing experience.
Informazioni di contatto
Euston Road 350, NW1 3AX, London, Regno Unito
- 01908 088888
- shop@dssmith.com
- dssmithepack.co.uk
2,3
Scarso
237 recensioni
Non risultano inviti alla recensione recenti
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Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Not delivered on promised day
16 gennaio 2019
Non scritta su invito
Risposta di DS Smith ePack
Dear customer,
we are very sorry for your unfortunate experience with the delivery service. Thank you for your feedback. Please be assured that we are following up with our provider to determine what went wrong and avoid in the future.
Kind regards,
DS Smith ePack
good fast service
good fast service, good quality boxes, was better than expected.
15 gennaio 2019
Non scritta su invito
Good products, safe delivery - but late
Boxes / bubble wrap arrived well packaged and in a good condition. Products themselves appear to be good quality as well, would of been 4 stars but the items were dispatched a day late without explanation, despite ordering them well before the cut off.
9 gennaio 2019
Non scritta su invito
Risposta di DS Smith ePack
Dear customer,
we are very sorry for your poor experience with our delivery time. Thank you for your feedback, it is very valuable to optimise our processes. We will be looking into the reason for the issue to avoid such in the future.
Kind regards,
DS Smith ePack
Good multi-purpose boxes which have…
Good multi-purpose boxes which have dual sizes.
Next day delivery at busy pre-Christmas time.
19 dicembre 2018
Non scritta su invito
Excellent response to our product…
Excellent response to our product enquiry
17 dicembre 2018
Non scritta su invito
Fast Delivery, Excellent Quality, Competitive Prices
Fast delivery - important when you need shipping boxes quickly. Excellent quality - important when you items need protection from damage in transit. Competitive prices - important as it's hard work earning money so you want value when you spend it!
16 dicembre 2018
Non scritta su invito
Will definitely order again
Quick delivery and great boxes. Wish it came in white😊
12 dicembre 2018
Non scritta su invito
Poor service
I ordered some boxes for next day delivery. They didn’t come so the day after they were supposed to arrive I called and was told they weren’t in stock. No one had even tried to contact me, which seemed very poor, especially as I had specifically paid the extra for next day delivery.
12 dicembre 2018
Non scritta su invito
Risposta di DS Smith ePack
Dear customer,
we are sorry that the boxes you ordered have run out of stock due to an unforeseen peak in demand. In these cases, we are proactively reaching out to our customers to inform them and find a solution. Your order has been missed and we want to apologize for that.
Thank you for your feedback, it helps us to improve the service that we offer to our customers.
Kind regards,
DS Smith ePack
Paid for next day delivery
Paid for next day delivery, but only half of my order was dispatched. I was informed telephonically that my delivery charge would be refunded. When I enquired 2 months later to find out why this was not done, I was told it was too late and they would not refund. Very disappointed!
11 dicembre 2018
Non scritta su invito
Risposta di DS Smith ePack
Dear customer,
we are very sorry for your bad experience. The delivery charge has been refunded. It was a misunderstanding on our side. We have adjusted our refund policies accordingly, to ensure that this will not happen again.
Kind regards,
DS Smith ePack
Highly recomended
Order received quickly, good quality products, easy ordering.
Highly recommended.
10 dicembre 2018
Non scritta su invito
Great service
Great service, boxes arrived next day, perfect for items that i sell !
Thank you
Mick
8 dicembre 2018
Non scritta su invito
Speedy service.
5 dicembre 2018
Non scritta su invito
Good service
5 dicembre 2018
Non scritta su invito
Delivered on time and with a smile
Delivered on time and with a smile. The product was exactly what I wanted. I would recommend this company.
4 dicembre 2018
Non scritta su invito
Good quality and prompt service
3 dicembre 2018
Non scritta su invito
Terrible experience
Terrible experience - wrongly sized product - customer service never got back to me as promised. DO NOT USE
3 dicembre 2018
Non scritta su invito
Risposta di DS Smith ePack
Dear customer,
we are very sorry that it took us a bit to research where the size difference was coming from. Our customer service has reached out to you for a resolution. Please contact us directly, so we can help you with the return.
Kind regards,
DS Smith ePack
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