I reached out to customer service about a faulty bottle. Amira M was attentive, professional and went above and beyond to help me through the whole process. Needless to say I was very happy to receive... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Certes les produits, en l'occurrence les parfums, sont de qualité. MAIS, quel service client, inexistant, déplorable, après une commande sur le site... La livraison n'a pas été effectuée à domicile c... Leggi di più
L'azienda ha risposto
Bought two sizes of shorts and needed to return one pair. Martina in customer services helped me very efficiently with the return. Thank you!
L'azienda ha risposto
Van Dries Noten perfumes are truly something out of the ordinary. Each scent feels like a bold statement — complex, unexpected, and absolutely unforgettable. These are not fragrances that quietl... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni di contatto
4,3
Eccellente
92 recensioni
Ha risposto al 76% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Le persone hanno visualizzato anche
J'ai souhaité un renseignement sur un…
J'ai souhaité un renseignement sur un article du défilé afin de connaître sa sortie en ligne et boutique. J'ai été épaté avec quel soin la recherche a été faite mais aussi la suite du suivi sans avoir à relancer.
24 febbraio 2026
Non scritta su invito
Risposta di Dries Van Noten
Bonjour Dave,
Nous vous remercions pour votre message si positif.
Nous sommes ravis d’apprendre que vous avez été satisfait de la qualité de la recherche et du suivi apportés à votre demande concernant l’article du défilé. Nous attachons une grande importance à offrir un accompagnement attentif et personnalisé à chacun de nos clients.
Votre retour nous touche beaucoup et sera partagé avec notre équipe service client.
Au plaisir de vous accompagner à nouveau très bientôt,
Votre Équipe Dries Van Noten
Excellent service
Received my order extremely fast and service was excellent!
25 febbraio 2026
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Risposta di Dries Van Noten
Dear Caetje,
Thank you for your kind words! We are thrilled to hear that you received immediate assistance and that everything went smoothly.
Your feedback is greatly appreciated and important to us.
We look forward to helping you again in the future!
Your Dries Van Noten Customer Team
I had an excellent experience with Sara…
I had an excellent experience with Sara A from Dries Van Noten customer service. I accidentally placed an order and was worried it would be complicated to fix, but Sara handled everything quickly and professionally. She was kind, attentive, and very clear in her communication, which immediately put me at ease. Thanks to her support, the issue was resolved smoothly and efficiently (even though I decided to even keep some of the items I accidentally ordered). Truly outstanding service. Sara is a real asset and I‘m thankful that she was the one to answer my requests!
13 febbraio 2026
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Risposta di Dries Van Noten
Dear Celine,
Thank you for taking the time to share your experience!
We are happy to hear that our brand ambassador Sara was able to assist you so efficiently and provide such clear and attentive support. It is nice to know that she could turn a potentially stressful situation into a smooth and positive experience. We will make sure to pass along your kind words to her. We are certain that she will be happy to read your feedback.
Thank you for choosing Dries Van Noten, and we look forward to serving you again!
Your Dries Van Noten Team
Allyson handled my return request in a…
Allyson handled my return request in a very friendly and fast manner. Very happy with DVN customer service and products.
10 febbraio 2026
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Risposta di Dries Van Noten
Dear Birgit,
Thank you for taking the time to share your experience with Dries Van Noten.
We are happy to hear that your return request was handled promptly and courteously, and that you were satisfied with both our customer service and products. Your kind words will be shared with her and the team.
Thank you for your trust in Dries Van Noten. We remain at your disposal should you need any further assistance.
Your Dries Van Noten Team
Martina was very helpful when I needed…
Martina was very helpful when I needed assistance getting the code from the discovery set. Plus, their perfume is so lovely
27 gennaio 2026
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Risposta di Dries Van Noten
Dear Laura,
Thank you for taking the time to share your feedback.
We are happy to hear that our brand ambassador Martina was able to assist you in retrieving the code from the discovery set, and that you are enjoying the fragrance. Your kind words truly mean a lot to us and to our team.
Please do not hesitate to reach out should you need any further assistance. We hope our perfumes continue to bring you joy.
Your Dries Van Noten Team
I had an issue ordering online
I had an issue ordering online, the customer service team handled my issue promptly and courteously - resolved very quickly and I couldn't have asked for better help!
27 gennaio 2026
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Risposta di Dries Van Noten
Dear Wendy,
Thank you for your kind review!
We’re delighted to hear that you’re happy with the service we have provided. We will certainly pass your comments onto the team!
Customer satisfaction is at the heart of what we do, and your feedback motivates us to keep delivering great experiences.
We hope to continue welcoming you at Dries Van Noten in the future.
Kind regards,
Your Dries Van Noten team.
Rusela lo ha hecho espectacular
Rusela lo ha hecho espectacular. Sin palabras innecesarias y al mismo tiempo de manera muy amable era capaz de resolver mi problema. Gracias!
25 gennaio 2026
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Risposta di Dries Van Noten
Estimado Mikhail,
Muchas gracias por compartir sus comentarios.
Lamentamos escuchar que ha tenido un problema, pero estamos encantados de escuchar que Rusela le ha ayudado a resolverlo de manera efectiva y amable. Compartiremos sus positivas palabras con Rusela, que estará encantada de escuchar sobre usted.
Esperamos poder darle la bienvenida en Dries Van Noten de nuevo pronto.
Un saludo,
Su Equipo de Dries Van Noten.
Excellent custom service from Mariangela F.
I ordered some perfume for my wife, and when it arrived there was a small crack in the ceramic portion of the bottle. I was able to get in touch with customer support and Mariangela F. was able to get everything taken care of. She helped me with the return and got me a new bottle quickly.
22 gennaio 2026
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Risposta di Dries Van Noten
Dear Evan,
Thank you for taking the time to share your experience. We are sorry to hear that your perfume arrived with a crack, but we are glad our Customer Service Team was able to resolve this quickly for you. We will be sure to pass on your kind words to our brand ambassador Mariangela who will be happy to read your feedback.
We look forward to welcoming you back to Dries Van Noten soon and to providing you with an excellent experience in the future.
Your Dries Van Noten Team
To the Dries Van Noten Team,
To the Dries Van Noten Team,
I am writing to express my sincere gratitude for the outstanding customer service I recently received. I had the pleasure of being assisted by your manager, Audrey, and I felt compelled to share my positive experience.
Audrey demonstrated exceptional professionalism, promptness, and a genuine willingness to help resolve my inquiry. Her approach was not only highly efficient but also incredibly polite and patient. She truly went above and beyond to ensure my question was answered thoroughly, making the entire interaction a pleasure. Please extend my heartfelt thanks to her; she is a tremendous asset to your team.
On a separate note, I wanted to say that I am an absolute admirer of the Dries Van Noten fragrance collection. The artistry, complexity, and uniqueness of each scent never cease to amaze me. I am eagerly awaiting the day when these beautiful perfumes become officially available in Russia. I am confident they will be met with great admiration and love.
Thank you once again for the impeccable service and for creating such inspiring products.
With warm regards,
Vergelis Oleg
22 gennaio 2026
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Risposta di Dries Van Noten
Dear Vergelis,
Thank you for taking the time to share these kind words with us.
We are thrilled to hear that our Audrey was able to assist you quickly and professionally.
Your appreciation and love for our brand truly means a lot to us, and we will be sure to share your message with her and the wider team here at Dries Van Noten.
We look forward to welcoming you back to Dries Van Noten soon and to providing you with an equally excellent experience in the future.
Your Dries Van Noten Team
I am buying DVN online since many years…
I am buying DVN online since many years now and whenever there has been an issue the DVN client service was always very helpful and kind. A great customer experience ❤️
15 gennaio 2026
Non scritta su invito
Risposta di Dries Van Noten
Dear Ana,
Thank you for your kind words! We are thrilled to hear that you received immediate assistance and that everything went smoothly.
Your feedback is greatly appreciated.
We look forward to helping you again in the future!
Your Dries Van Noten Customer Team
Promo Code Issue
I contacted Dries Van Noten support with an issue with promo code that was not working. The support specialist Sofia R was able to resolve the issue quickly and effectively. Great service, thank you!
21 gennaio 2026
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Risposta di Dries Van Noten
Dear Stan,
Thank you for sharing your experience! We are delighted to hear that our brand ambassador Sofia was able to assist you promptly and provide an excellent customer support experience. Your kind words mean a lot to us, and we will be sure to share them with her.
We look forward to assisting you again in the future and making every Dries Van Noten experience a positive one.
Your Dries Van Noten Team
I’m so in love with these brand is my…
I’m so in love with these brand is my second bottle and I’m going to buy more .
13 gennaio 2026
Non scritta su invito
Risposta di Dries Van Noten
Dear Aris,
Thank you for taking the time to share such a lovely review.
We are happy to hear how much you love Dries Van Noten and that this is already your second bottle! It’s always wonderful to know when a fragrance becomes a true favorite. Your continued support and enthusiasm mean the world to us, and we are so happy to be part of your fragrance journey.
We look forward to welcoming you back as you explore and add more to your collection.
Your Dries Van Noten Team
Patrick B works terribly bad
Patrick B works terribly bad. Instead of resolving an issue he gave me a vague and false response regarding the terms of the discount code. Sofia R. is just a talking head or an auto-reply service that doesn't understand how to work with the customers and doesn't wish to take any responsibility. This kind of workers a decent company should get rid of asap.
19 gennaio 2026
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Risposta di Dries Van Noten
Dear Mike,
Thank you for sharing your feedback with us at Dries Van Noten.
We are sincerely sorry to hear about your recent experience and understand your frustrations. A manager from our consumer service team
has now reached out to you directly to offer our profound apologies and to offer a suitable resolution on this occasion.
We truly value your feedback and custom and appreciate the opportunity to rebuild your confidence in Dries Van Noten.
Thank you for your understanding!
Your Dries Van Noten Team
Amira is super behulpzaam en heel goed…
Amira is super behulpzaam en heel goed en snel in haar reactie. Echt fantastisch!
15 gennaio 2026
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Risposta di Dries Van Noten
Beste Stephanie,
Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen.
Wij zijn verheugd te horen dat onze merkambassadeur Amira u zo efficiënt heeft kunnen ondersteunen en u een positieve ervaring heeft kunnen bieden.
Uw feedback zal met haar en het team worden gedeeld.
Nogmaals dank voor uw vriendelijke woorden.
Met vriendelijke groet,
Uw Dries Van Noten Team
I am really glad with my purchase and…
I am really glad with my purchase and the DVN team are super helpful and kind. Madeleine K. and Marcelo were efficient and promptly responded and helped me when I needed. I’ll be buying from this brand again in the future.
15 gennaio 2026
Non scritta su invito
Risposta di Dries Van Noten
Dear Natassia,
Thank you for sharing your experience.
We are pleased to hear that you are satisfied with your items, and that Madeleine. and Marcelo provided a kind and helpful assistance. Your kind feedback is greatly appreciated, and we will be sure to share it with both of them.
We hope to welcome you again at Dries Van Noten again soon.
Your Dries Van Noten Team.
Experience with Amira
Had a great experience with Amira in customer services. I inadvertently forgot to order the lipstick case and she offered some options to rectify it. It was not necessary since I had opened the item and tried it.
13 gennaio 2026
Non scritta su invito
Risposta di Dries Van Noten
Dear Peaches,
Thank you for taking the time to leave us this wonderful review about the service your have received from Amira, she will be overjoyed about your 5 Star review!
We are glad to read that we have been able to resolve the address error and we thank you for the opportunity to make things right.
That being said, we hope that you will continue to choose Dries Van Noten in the future.
Your Dries Van Noten Team
The quicker the better
I’m sure Beatriz she did her very best. With a very professional and friendly attitude she has been proactive in terms of solving my issue but even if I wrote my first mail seconds after a received the order confirmation realising I ordered the wrong size asking to modify or cancel my order, they were not able to do it. She assured me that I could refuse the delivery or just return it to them. As I’m on a trip out of Europe and didn’t want to charge my concierge with this issue, I asked him to refuse the parcel sending it back to DVN. I want to put this very clear, as I said Beatriz did her best, I don’t know how DVN customer service and logistics are structured but from this experience I assume they are not physically in the same place and probably not enough to handle the many requests they receive in a more quick and effective way in order not to waste their precious time on something that could have been better managed and that could have reduced costs and could have been more carbon conscious.
9 gennaio 2026
Non scritta su invito
Risposta di Dries Van Noten
Dear Davide,
Thank you for sharing your recent experience with Dries Van Noten.
Regarding your message, we strive to provide a level of high quality in all aspects and we regret your experience with us didn't meet your expectations.
At Dries Van Noten we treat every complaint seriously and with sensitivity, as one of our main goals is to guarantee the satisfaction of our customers in addition to exceeding the quality of our products as well as services.
We understand the importance of your feedback about our service and our Beatriz, and hope to have the opportunity to restore your confidence in Dries Van Noten in the future.
Your Dries Van Noten Team
I purchased the discovery set from this…
I purchased the discovery set from this company. Product nice. On this purchase it stated if you buy a full perfume, there would be discount of price of discovery set. I tried to recall this without success. I have emailed company numerous times. Receiving responses without any recourse! Looks high end company with quality products. Falls down with customer service. So be warned it’s absolutely dreadful.
26 dicembre 2025
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Risposta di Dries Van Noten
Dear Mark,
Thank you for taking the time to share your feedback. We are sorry for the frustration you experienced regarding the discovery set offer and the delay in resolving the issue.
We are pleased to see that the matter has since been resolved and that one of our brand ambassadors has reached out to you directly to assist and provide a solution. We truly appreciate your patience and your honest feedback, which helps us improve our service.
We hope to have the opportunity to restore your confidence in Dries Van Noten and to welcome you back in the future.
Your Dries Van Noten Team
Dvn is a thing?
I’m Belgian, and I’ve always deeply respected Dries Van Noten. I genuinely fell in love with your perfume collection. I received the discovery set for Christmas, with a code meant to let me order my chosen fragrance.
The code doesn’t work.
Since December 24th, the person who gifted it has been writing, re-writing, sending screenshots. Today is January 7th. Still no solution. Just back and forth. It’s exhausting, and honestly, very sad.
My excitement is gone. I’m no longer sure I even want to buy the perfume — which says a lot.
For a luxury house, customer satisfaction matters. If I don’t hear back very quickly, with a working code and a clear commercial gesture, this review will remain very negative.
Update 16/01/2026: Thank you for your reply.
Unfortunately, this response illustrates exactly the issue raised in my review: a generic public statement disconnected from the reality of the case.
I have already been in continuous contact with your customer service since December 24th, 2025. All requested documents have been provided multiple times. Your team has confirmed in writing, repeatedly, that the gift code was valid and applicable — yet it has never functioned.
Over several weeks, the case has gone in circles: repeated requests for the same proofs, no operational solution, no effective escalation, and no empowered contact able to resolve the issue. I was even explicitly told that phone contact was useless, while no alternative competent channel was actually provided.
This is why, today, after weeks of inaction despite written confirmations on your side, I formally sent a legal notice (mise en demeure). Not as a first step but as a last attempt at amicable resolution.
Saying publicly that “customer satisfaction is extremely important” while failing to deliver a concrete solution over such a long period does not align with the reality of this experience.
This review has been updated to reflect the full chronology of events, including the absence of resolution to date.
7 gennaio 2026
Non scritta su invito
Risposta di Dries Van Noten
Dear Jo,
Thank you for sharing your feedback with us at Dries Van Noten.
We are sincerely sorry to hear about your recent experience and understand your frustrations. One of the members from our consumer service management team has now reached out to you directly to offer a suitable resolution on this occasion.
We truly value your feedback and custom and appreciate the opportunity to rebuild your confidence in Dries Van Noten.
Thank you for your understanding!
Your Dries Van Noten Team.
Amazing customer service
Amazing customer service, I needed some help with my account and Karen A. helped me with it kindly and efficiently. Grateful.
5 gennaio 2026
Non scritta su invito
Risposta di Dries Van Noten
Dear Bel,
Thank you for your kind words! We are happy to hear that our brand ambassador Karen was able to assist you efficiently and with such care. Your appreciation means a lot to us, and we will be sure to share your message with her.
We look forward to supporting you again whenever you need us!
Your Dries Van Noten Team
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