I reached out to customer service about a faulty bottle. Amira M was attentive, professional and went above and beyond to help me through the whole process. Needless to say I was very happy to receive... Leggi di più
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Certes les produits, en l'occurrence les parfums, sont de qualité. MAIS, quel service client, inexistant, déplorable, après une commande sur le site... La livraison n'a pas été effectuée à domicile c... Leggi di più
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Bought two sizes of shorts and needed to return one pair. Martina in customer services helped me very efficiently with the return. Thank you!
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Van Dries Noten perfumes are truly something out of the ordinary. Each scent feels like a bold statement — complex, unexpected, and absolutely unforgettable. These are not fragrances that quietl... Leggi di più
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Dettagli dell'azienda
Informazioni di contatto
4,3
Eccellente
92 recensioni
Ha risposto al 76% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Le persone hanno visualizzato anche
Got prompt & efficient help when I needed it!
Bought two sizes of shorts and needed to return one pair. Martina in customer services helped me very efficiently with the return. Thank you!
10 aprile 2026
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Risposta di Dries Van Noten
Dear John,
Thank you for sharing your experience.
We are pleased to hear that Martina was able to assist you with your return. We will share your kind words with Martina, who will be really happy to hear from you.
We value your trust and look forward to welcoming you again in the future.
Kind regards,
Your Dries Van Noten team
Exceptional service
Exceptional service. Thank you so much Kimberly H. for everything!!
13 aprile 2026
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Risposta di Dries Van Noten
Good afternoon,
Thank you for sharing your feedback.
We are delighted to hear that you received exceptional service, and we truly appreciate your kind words regarding the support provided by Kimberly. We will share your words with Kimberly and our Consumer Service Team.
We value your trust and look forward to welcoming you again in the future.
Your Dries Van Noten team.
Risposta di Dries Van Noten
Dear David,
Thank you for your kind words!
We are thrilled to hear that you received immediate assistance and that everything went smoothly. Your feedback is greatly appreciated.
We look forward to helping you again in the future!
Your Dries Van Noten Customer Team
Commande site à éviter !
Certes les produits, en l'occurrence les parfums, sont de qualité.
MAIS, quel service client, inexistant, déplorable, après une commande sur le site... La livraison n'a pas été effectuée à domicile comme demandé, mais c'est un point qui concerne leur prestataire de livraison et non le client. Au final, commande qui devait être livrée le 17 mars, après maints appels au service DVN client France, de multiples mails, photos à l'appui du point UPS soudainement rideau baissé, à ce jour, après que l'on m'ait annoncé le remboursement de ma commande, puisque le colis est introuvable et évidemment non livré, je suis toujours en attente d'une réponse de Dries Van Noten, qui apparemment A également baissé le rideau ! Je déconseille fortement les commandes sur le site, en espérant, près d'un mois plus tard, obtenir mon remboursement, mais que d'efforts inutiles !!!!!
8 aprile 2026
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Risposta di Dries Van Noten
Bonjour Mme Ogando Pouyleau,
Nous sommes sincèrement désolés de lire votre retour et comprenons parfaitement votre déception face à cette situation.
Nous venons de vous contacter en privé afin de faire le point avec vous et vous apporter notre assistance.
Nous restons à votre entière disposition et vous remercions pour votre patience.
Votre Équipe Dries Van Noten
Thank you Estibaliz P for all your…
Thank you Estibaliz P for all your assistance with my order today. Was very helpful & super helpful.
7 aprile 2026
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Risposta di Dries Van Noten
Dear Ian,
Thank you for taking the time to share your feedback.
We are truly pleased to hear that you had a positive experience with your order, and that our brand ambassador Estibaliz was able to assist you throughout the process. Providing clear, attentive, and efficient support is very important to us, and it is wonderful to know that her help made your experience smoother and more enjoyable.
Your kind words regarding her professionalism and helpfulness are greatly appreciated, and we will be sure to pass along your message to her. Recognition like this is incredibly valuable to our team.
Thank you again for your trust and for choosing Dries Van Noten.
Your Dries Van Noten Team
Van Dries Noten perfumes are truly…unforgettable works of art ✨
Van Dries Noten perfumes are truly something out of the ordinary. Each scent feels like a bold statement — complex, unexpected, and absolutely unforgettable. These are not fragrances that quietly blend in; they captivate attention and leave a lasting impression on everyone around you. I’ve rarely come across perfumes that feel this artistic and expressive.
Beyond the scents themselves, the entire experience was exceptional. The service is outstanding — smooth, attentive, and genuinely customer-focused. I especially want to highlight Amira M., who helped resolve my request so quickly and professionally. Her support made the whole experience even more enjoyable.
From the elegant packaging to the convenient home delivery, every detail was handled with care and at the highest level. This brand is truly my discovery of the year. I’m already looking forward to my next order and will definitely be recommending it to my friends.
If you’re looking for something unique, refined, and a little daring — this is it. Absolutely worth it.
7 aprile 2026
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Risposta di Dries Van Noten
Dear Alina,
We are delighted to hear that our brand ambassador Amira was able to provide such outstanding support and that you are happy with the outcome.
Our team always strives to make every customer interaction smooth and positive, and it’s fantastic to know that Amira made a real difference. We will be sure to pass along your message to her.
Your kind words mean a lot to us, and we truly appreciate your enthusiasm for our perfumes and service. We look forward to welcoming you again in the future!
Your Dries Van Noten Team
Snelle reactie en direct een oplossing
Snelle reactie en direct een oplossing met dank aan Bintou. Heel professioneel en vriendelijk!
2 aprile 2026
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Risposta di Dries Van Noten
Beste Mila,
Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen.
Wij zijn verheugd te horen dat onze merkambassadeur Bintou u via e-mail uitstekende klantenservice heeft kunnen bieden en u snel en grondig heeft geholpen met uw vragen over uw retour.
Uw feedback stimuleert ons team om de hoogste standaard van service te blijven leveren.
Wij stellen uw vriendelijke woorden zeer op prijs en kijken ernaar uit u opnieuw te mogen verwelkomen bij toekomstige aankopen.
Uw Dries Van Noten Team
Shockingly Poor Customer Service for a “Luxury” Brand
I had an extremely disappointing experience with Dries Van Noten’s customer service, which felt completely out of step with what you would expect from a luxury brand.
I received a set of three travel-size fragrances, and one of the vials (Santal Greenery) arrived completely shattered, with broken glass and the contents leaked out. I immediately contacted customer service and provided photographic evidence.
What should have been a straightforward replacement or refund turned into a month-long “investigation,” during which I was repeatedly asked to provide additional materials (videos, lot codes, etc.) — all for a ~$93 item.
Most concerning, I was asked to retain the broken glass, which is clearly a safety hazard.
After weeks of back-and-forth, I was then told that in order to receive a refund or replacement, I would need to return the entire set — including the two perfectly intact items — nearly a month after delivery. By that point, the damaged item had already been safely disposed of.
At no point was a reasonable resolution offered. Instead, the process felt unnecessarily complicated, disproportionate, and frankly unreasonable.
For a luxury brand, this level of customer service is unacceptable. I would strongly caution others before purchasing, as even a straightforward issue can turn into a frustrating and unresolved experience.
In the end there was no solution...i was out the $93 and they took zero accountability for poor packaging that left me with nothing.
10 marzo 2026
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Risposta di Dries Van Noten
Dear Ellie,
Thank you for sharing your feedback with us at Dries Van Noten.
We are sincerely sorry to hear about your recent experience and understand your frustrations.
One of the members from our consumer service management team has now reached out to you directly to offer a suitable resolution on this occasion.
We truly value your feedback and custom and appreciate the opportunity to rebuild your confidence in Dries Van Noten.
Thank you for your understanding!
Your Dries Van Noten Team.
I reached out to customer service about…
I reached out to customer service about a faulty bottle. Amira M was attentive, professional and went above and beyond to help me through the whole process. Needless to say I was very happy to receive my replacement so that I can continue to enjoy the amazing fragrance by Dries van Noten. Thank you!
31 marzo 2026
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Risposta di Dries Van Noten
Dear Mason,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the issue with your bottle, but we are happy that our brand ambassador Amira was able to support you with care and professionalism throughout the process. Going above and beyond for our customers is exactly what we aim for, so your kind words mean a great deal to us.
We are aldo so pleased that your replacement has reached you and that you can continue enjoying your Dries Van Noten fragrance.
Thank you again for your trust and support.
Your Dries Van Noten Team
Attentive and kind!
I thought I had received a defective perfume bottle (this turned out to be a mistake - there was a long air bubble in the spray tube that made it appear as though the tube was broken), but the customer service team was extremely thorough and helpful in attending me in investigating the issue. Estibaliz P responded to my WhatsApp message to Dries Van Noten within a minute of my sending it, though I anticipated their customer service hours were over for the night. Every email I sent from there on out was responded to very quickly and reassuringly by the same customer service representative. Though the situation ended up resolving itself naturally, as the air bubble disappeared and revealed a fully functional spray mechanism, I leave the exchange feeling extremely well taken care of. They are professional but warm.
25 marzo 2026
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Risposta di Dries Van Noten
Dear Nicole,
Thank you for taking the time to tell us about your satisfaction.
Our main objective is to provide an experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback. We are delighted to hear that Estibaliz has provided such a great customer experience for you.
Your compliments reinforce us in our daily effort to offer the best to our customers.
If you need any further assistance, please do not hesitate to contact us.
Our team wishes you a brilliant weekend!
Kind regards,
Your Dries Van Noten Team
Excellent customer service
Excellent customer service. Josiane K answered all my questions and was very helpful!
23 marzo 2026
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Risposta di Dries Van Noten
Dear Thaine,
Thank you for taking the time to tell us about your satisfaction.
Our main objective is to provide an experience that exceeds your expectations. It is with great pleasure that we have read your positive feedback and we are delighted to hear that Josiane was very helpful throughout the process.
Your compliments reinforce us in our daily effort to offer the best to our customers.
If you need any further assistance, please do not hesitate to contact us. We hope to welcome you back soon!
Our team wishes you a great day!
Kind regards,
Your Dries Van Noten Team!
I was recently in touch with Sheila
I was recently in touch with Sheila, who works at the Dries Van Noten consumer services. She s been really helpful and reactive to my concern. Great experience.
24 febbraio 2026
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Risposta di Dries Van Noten
Dear Dominique,
Thank you for taking the time to share your feedback.
We are happy to hear about your positive experience with our brand ambassador Sheila. Providing attentive and responsive support is very important to us, and it’s wonderful to know she was able to assist you so effectively.
Your kind words will be shared with her and the team. We truly appreciate your support and hope to serve you again soon.
Your Dries Van Noten Team
Very ridiculous brand charging higher price in store
Very ridiculous brand. I have been wanting to buy the Nomadic Set of perfume for a while, so I went to the London store today. I am pretty sure the price was £185 when I checked the website; however, when I paid at the store, the staff asked for £200, claiming it's due to a recent price rise and the price on the website should be increased as well, so I paid £200 and went home. When I got home, I checked the website and also other retailers like Selfridges' website, the price is £185 EVERYWHERE apart from what I was asked for. I then checked the receipt I had, there is no item name on it, only the amount I paid and a reference code, meaning that the salesperson could literally ask for whatever she wanted. I really loved the brand and had couple of lipsticks from them, but since I discovered either it's the brand only increased the in-store price or the sales asked me for extra money, I decided that I will never buy from this brand from now on.
21 marzo 2026
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Risposta di Dries Van Noten
Dear Bess,
Thank you for taking the time to share your feedback regarding your recent experience. We are sorry to hear that your visit did not meet your expectations.
Please be assured that we have passed your comments on to the relevant team for review. Feedback like yours is very important to us, as it helps us understand where improvements are needed and ensures that we continue to provide the best possible service for our customers
We truly appreciate your support of Dries Van Noten and hope to have the opportunity to serve you again in the future under better circumstances.
Your Dries Van Noten Team
Perfect
Prompt, efficient and kind assistance by Kimberly at Dries Van Noten customer service. Thank you.
18 marzo 2026
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Risposta di Dries Van Noten
Hi,
Thank you for taking the time to share your positive experience with Dries Van Noten.
We are happy to hear that you received prompt, efficient, and kind assistance from our brand ambassador Kimberly.
Providing a seamless and attentive service is something we deeply value, and it is always rewarding to know when our team members have made a meaningful impression.
Kimberly will be especially pleased to hear your feedback, and we will make sure your kind words are shared with her.
Thank you once again for your trust and support.
Your Dries Van Noten Team
Sylvie F helped me resolve an order…
Sylvie F helped me resolve an order issue in a professional, friendly and timely manner.
18 marzo 2026
Non scritta su invito
Risposta di Dries Van Noten
Hi Lauren,
Thank you for taking the time to share your experience with us.
We are delighted to hear that our brand ambassador Sylvie was able to assist you in resolving your order issue in a professional, friendly, and timely manner. Your kind words mean a lot to us and will certainly be shared with her.
Should you need any further assistance, please do not hesitate to contact us.
Your Dries Van Noten Team
Le service client est à fuir
Le service client est à fuir. J’attends toujours mon remboursement 3 mois après on m’avait dit que je serai remboursé sous 14 jours
19 marzo 2026
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Risposta di Dries Van Noten
Bonjour,
Nous vous remercions de votre feedback.
Nous sommes sincèrement désolés d’apprendre votre expérience et comprenons parfaitement votre frustration concernant le délai de remboursement.
Afin de pouvoir vérifier votre dossier et vous apporter une solution dans les plus brefs délais, nous vous invitons à nous contacter soit par courriel, soit par téléphone.
Dans l’attente de votre retour, nous restons à votre disposition et vous remercions pour votre patience.
Votre Équipe Dries Van Noten
I had a great experience with customer service
I had a great experience with customer service at Dries Van Noten . Daisy and Marianglea were amazing in resolving my issues quickly .
12 marzo 2026
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Risposta di Dries Van Noten
Hi,
Thank you for taking the time to share your experience with us.
We are happy to hear that you had a great experience with our customer service team and that our brand ambassadors Daisy and Marianglea were able to assist you and resolve your issue quickly. Your kind words mean a lot, and we will be sure to pass along your feedback to them.
We truly appreciate your trust in Dries Van Noten and look forward to welcoming you again soon.
Your Dries Van Noten Team
Risposta di Dries Van Noten
Dear Pia,
Thank you for your kind words. We are so pleased to hear that our team was able to offer you an understanding and supportive experience.
Providing thoughtful care is at the heart of what we do at Dries Van Noten, and your feedback truly means a lot to us.
We look forward to assisting you again in the future.
Your Dries Van Noten Team
Josiane K
Josiane K. did a great job responding quickly to my email and assisting me.
6 marzo 2026
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Risposta di Dries Van Noten
Dear David,
We are absolutely thrilled to hear that our brand ambassador Josiane provided such responsive, efficient, and courteous support. She truly embodies the standard of service we strive for at Dries Van Noten, and we will make sure to share your wonderful feedback with her.
Thank you again for your trust and we look forward to assisting you again in the future.
Your Dries Van Noten Team
Risposta di Dries Van Noten
Dear Alexandra,
Thank you for taking the time to share your positive feedback.
We are happy to hear that our brand ambassador Martina was able to assist you promptly and provide helpful support. Delivering responsive and attentive service is very important to us, and your comments are truly appreciated. We will be sure to pass along your kind words to her.
Thank you for choosing Dries Van Noten, and we look forward to serving you again!
Your Dries Van Noten Team
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