Drain Doctor - East Anglia Recensioni 

698
TrustScore 5 su 5

4,8

Church Barn, Sandy Lane, IP12 2PR Bromeswell, Suffolk, GB


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Valutata 5 stelle su 5

It was easy and quick to book online, Chloe was really helpful and prompt in replying to my email. Tom arrived on time (he phoned beforehand to let me know he was on the way). He's really knowledge... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Having reported a blocked toilet in the morning Drain Doctor quickly scheduled an appointment. The engineer Tom called and texted his anticipated arrival time within a couple of hours for the same day... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Drain doctor..came promptly to fix a blocked drain. The technician explained the process and cost. Patrick was very efficient and pleasant, The job was completed and diffcult problem solved..I was ve... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

James was fantastic. Really friendly and helpful. Told us what was happening and what he needed to do ... no pressure to go with them like some companies, so of course we said to please carry out the... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Servizio di drenaggio
  2. Idraulico

Scritti dall'azienda

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Informazioni di contatto

  • Church Barn, Sandy Lane, IP12 2PR, Bromeswell, Suffolk, Regno Unito

  • 01394 744195
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Book an engineer in 2 minutes

Available 24/7, 365 days with free call out and no obligation quote.

4,8

Eccellente

TrustScore 5 su 5

698 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(698)

1814 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Urgent Problem Blockage

Drain doctor..came promptly to fix a blocked drain.
The technician explained the process and cost. Patrick was very efficient and pleasant, The job was completed and diffcult problem solved..I was very pleased

11 agosto 2026
Non scritta su invito
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

Quick to book appointment

Quick to book appointment, receive an engineer, diagnosis of issue, and resolution requirements, plans made and issue resolved quickly and without hassle. Great engineer to have at the property.

7 agosto 2026
Non scritta su invito
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

It was easy and quick to book online

It was easy and quick to book online, Chloe was really helpful and prompt in replying to my email.
Tom arrived on time (he phoned beforehand to let me know he was on the way). He's really knowledgeable and explained what he did (and why) and things to look out for in the future to hopefully prevent the same problem reoccurring.
Tom is professional and friendly, he's a real asset to the company.
Would definitely recommend Drain Doctor to others.

7 agosto 2026
Non scritta su invito
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

Drain Doctor call out - Tom

Tom, was very kind and friendly. Put you at ease straight away and nothing was any trouble for him. He explained what he was going to do to resolve the situation and delivered.
I had a morning call to confirm time of arrival and Tom was on time.
Excellent service and Tom was superb.
Thank you.

8 agosto 2026
Non scritta su invito
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

Speedy, professional and efficient

I spoke to Karen mid morning and by 1pm Gerard had arrived at the property - he was unbelievably helpful and persevered to find the problem and resolve it. Wouldn’t hesitate to recommend - speedy, professional and efficient. Very happy.

3 agosto 2026
Non scritta su invito
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

Very good service and reasonable rate

Very good service and reasonable rate

31 luglio 2026
Non scritta su invito
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

Very efficient

Very efficient, arrived here within the hour. weren't able to sort out the problem but located it.

29 luglio 2026
Non scritta su invito
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

Very nice man sorted our blocked drain…

Very nice man sorted our blocked drain in no time, well worth the call out and reasonable cost. Thank you and would definitely recommend

27 luglio 2026
Non scritta su invito
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

Very professional outfit

Very professional outfit, knowledgeable drain technician No stone unturned 10/10 for me ,will definitely recommend this company and work force ,

28 luglio 2026
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

First Class service given by Steve from…

First Class service given by Steve from Cambridge, very polite and friendly, contentious worker, cleaned up extremely well, I roc mend the service

24 luglio 2026
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

Job well done.

Drain Doctor rep arrived on time and very efficiently located the problem ( blocked pipe)
Then he set to work and cleared the blockage so now my sink drains away water really quickly. Job well done!

24 luglio 2026
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

James was fantastic

James was fantastic. Really friendly and helpful. Told us what was happening and what he needed to do ... no pressure to go with them like some companies, so of course we said to please carry out the work. The staff when booking were also fantastic. 5 star service thanks so much. Highly recommended.

24 luglio 2026
Non scritta su invito
Logo di Drain Doctor - East Anglia

Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

All round outstanding

All round outstanding. Excellent customer service from Patrick. Highly recommend there services.

24 luglio 2026
Non scritta su invito
Logo di Drain Doctor - East Anglia

Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

Arrived on time and no problems

Arrived on time and no problems. Very courteous driver

23 luglio 2026
Non scritta su invito
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

Excellent

Excellent. Rapid response and efficient, friendly service. Highly recommend.

23 luglio 2026
Non scritta su invito
Logo di Drain Doctor - East Anglia

Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

Having reported a blocked toilet in the…

Having reported a blocked toilet in the morning Drain Doctor quickly scheduled an appointment. The engineer Tom called and texted his anticipated arrival time within a couple of hours for the same day. Tom arrived on time, was friendly, considerate and most importantly professional, efficient and quick. Problem solved in less than an hour. My letting agency always uses Drain Doctor and the service experienced today shows exactly why. Great job Tom & thanks Drain Doctor.

22 luglio 2026
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 5 stelle su 5

Everyone was helpful and efficient.very…

Everyone was helpful and efficient.very fast service expecially the engineer (Patrick) who could not do enough for us. And the cost was reasonable as it was all sorted within 24hrs. Highly recommended

20 luglio 2026
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Risposta di Drain Doctor - East Anglia

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Valutata 1 stelle su 5

Issue not resolved and still charged

Engineer attended quickly and was professional, and I have no complaint about the manner of service. However, my issue is that the blockage was not actually resolved. The toilet passed water after the first visit but blocked again as soon as it was used normally. They returned under their guarantee, but the problem remained and further investigation would have involved additional charges. I appreciate the attendance, but I do not feel I received the service I have been charged for.

24 giugno 2026
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Risposta di Drain Doctor - East Anglia

Hello Angie,

Thank you for taking the time to share your feedback. We’re pleased to hear that you found our engineer’s attendance prompt and professional.

We’d like to provide some further context around the visit. Following the initial report of a blocked toilet, our engineer attended promptly and was able to clear the blockage quickly.

As a gesture of goodwill, we reduced the agreed fixed-price charge to our hourly rate. Before leaving, our engineer confirmed that the toilet was flowing correctly by observing discharge through the inspection chamber.

As the landlady was not on site at the time, payment could not be taken and an invoice was issued. When the issue was reported again, we returned for a recall visit at no additional charge, despite the original invoice still being outstanding.

During this second visit, our engineer attempted to clear the issue by manual plunging. However, he identified that the pan connector was leaking under pressure and, in his professional judgement, continuing could have caused further damage. He therefore recommended creating an access point to the stack as the safest and most appropriate next step. This was accepted and the work was booked, but the appointment was later cancelled after we were advised that flow had been restored.

We always aim to resolve issues at the time of attendance, but we can only address the blockage present during our visit and cannot control what may subsequently enter the drainage system.

Kind regards,

Calum

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