DOR-2-DOR Recensioni 248

Risposta di DOR-2-DOR

23 apr 2025

Dear Charlotte, that certainly doesn't sound like the five-star experience we aim to provide! We are so sorry to hear about the lack of tracking information and the difficulty you've had getting in touch with our Stourbridge branch regarding your leaflet drop. This is not the level of service we want for our customers, and we understand your disappointment.

We are currently in communication with Richard Rowlands our franchisee at the Stourbridge office and we are endeavouring to ensure that your issue is resolved to your satisfaction. Vanessa DOR-2-DOR HQ

Risposta di DOR-2-DOR

24 mar 2025

Hi Yemi, Many thanks for your 5 star review. We look forward to working with you again.

Risposta di DOR-2-DOR

3 mar 2025

Dear Sam, we are sorry to hear about your experience we are investigating this with our Basildon & Southend franchisee and the office there will be in touch with you shortly.

Risposta di DOR-2-DOR

3 mar 2025

Many thanks for your 5 star review, we look forward to continuing to supply you our 5 star service.

Risposta di DOR-2-DOR

10 feb 2025

Many thanks, Peter it's great to have you as one of our valued and loyal Post-People™

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10 feb 2025

Many thanks Jude, your 5 Star review and comments are much appreciated.

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10 feb 2025

Many thanks, George it's great to have you as one of our valued and loyal Post-People™

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10 feb 2025

Many thanks Sharon, your 5 Star review and comments are much appreciated. It's great working with you.

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10 feb 2025

Many thanks Ethan, your 5 Star review and comments are much appreciated. It's great working with you.

Risposta di DOR-2-DOR

10 feb 2025

Many thanks, Sabrina, your 5 Star review and comments are much appreciated. It's a pleasure to produce excellent results for you.

Risposta di DOR-2-DOR

15 gen 2025

Many thanks, Stephen, your comments are appreciated.

Risposta di DOR-2-DOR

Aggiornata il 27 gen 2025

Thank you for your feedback and for raising these important points. We appreciate your perspective and the opportunity to clarify our practices.

Firstly, I'm pleased to share that our rates have increased substantially since that leaflet was printed. We value our Post People tremendously and are committed to fair compensation. In addition to the improved rates, we also provide a vehicle allowance to those who use their cars for deliveries.

Regarding the volume of leaflets, we understand your concern. Across our UK-wide franchise network, we average just 3.8 leaflets per letterbox – far less than what you experienced. We're actively working with our franchisees to ensure they adhere to responsible delivery practices and minimise any inconvenience to residents.

You're absolutely right about the environmental impact of digital communication. While paper is recyclable, the energy consumption and resource depletion associated with digital technologies pose a significant threat to our planet. We believe that printed materials, when used responsibly, still have a valuable role to play in communication, particularly for local businesses and organisations.

We appreciate your feedback and are committed to continuous improvement. We're actively working to enhance our pay rates, minimise leaflet volume, and promote sustainable practices across our network.

Thank you again for your review.

Risposta di DOR-2-DOR

Aggiornata il 27 gen 2025

Hi Steve, We supply a high quality GPS tracked leaflet distribution service for our many thousands of clients across the UK through our network of Dor2Dor franchisees. The fact that we have delivered to you simply proves we are doing a good job for our clients

Risposta di DOR-2-DOR

5 feb 2024

Hi Ricky

If you email me your address: customerservices@dor2dor.com
We will happily take off your address and stop delivering to you.

At DOR-2-DOR, we do, of course, respect your right not to have unaddressed material through your letterbox. However, notices can sometimes be missed by ours or any delivery company, so we apologise for any inconvenience this has caused you. If you can give us your full address we can easily add you to our don't deliver list so you are never troubled by DOR-2-DOR again.

May we please take this opportunity to give you some vital information about what we do and our industry.

The European Union and the UK government want to see paper going into landfill reduced, and recycling increased and are keen for effective systems to be put in place to reduce the number of unwanted leaflets inserted in magazines sold at your local newsagents and leaflets and other material that's posted through your letterbox reduced and minimised.

With door drops, the main logistical problem is making sure our Post Person doesn't put the leaflet through the letterbox of the homes that don't want it. This may seem a simple problem to overcome; however, in practice, there are issues. We give our Post People a map of the delivery area showing streets for the drop area, and the deliverer happily goes on their round. The delivery process is entirely mechanical and automatic, and they sometimes have headphones on. If there is a notice by the letterbox, our Post Person may miss it and push the unwanted leaflet through the letterbox.

We use the recommended method from the Data & Marketing Association, which is to give the deliverer a list of addresses not to deliverer to, and we mark it on the map that they are following. This works well, but sometimes if the Post Person loses concentration for one reason or another, unwanted letterboxes can still get posted.

Now I guess you might say, well, why does junk mail have to exist at all? Why can't we ban it? The truth is it works, and over 90% of the population don't really mind getting the latest Pizza menu from their local restaurant or a special offer from a fitness club, or a message from a garden maintenance man plying his trade. The fact is that it works, and it especially works for local businesses.

It's a relatively low cost, so it is helping the local business community and creates jobs. More people working means more taxes collected, resulting in better hospitals and schools, infrastructure and social services etc. In fact, the DMA statistics show that the direct marketing industry injects over £45 billion annually into the national economy, and that's a lot of schools and hospitals etc. So it's a little bit of junk mail that perhaps you don't want can do a lot of good for many people.

Finally, some facts regarding paper and trees. Two Sides the print industry voice tells us that 94.4% of the paper we use comes from European forests and that these forests are growing by an area the size of Greece every year, that's 1.5 million football fields or four times the area of greater London and paper can easily be recycled. More trees for paper means less CO2, so it's positively affecting the environment.

More importantly, the environmental impact of electronic communication cannot be ignored. - The ICT industry accounts for approximately 2% of global emissions. Annually Global Cloud computing demands twice as much electricity as the entire United Kingdom. 9 million tonnes of e-waste from goods such as mobile phones, laptops and tablets is generated.

Print and paper can be a sustainable way to communicate; many consumers still value it, including the younger generations.

We apologies for any inconvenience you have experienced.

Best
Jeff Frankling
Founder & CEO
DOR-2-DOR