the help i recieved from Lea was great! 5/5 stars, I am far more disgruntled with the fact that every single service like this runs almost entirely on banking on people forgetting about their free tri... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This site is really a genius for people who can avoid using a lawyer to legally complete simple tasks that normally would cost hundreds. Thanks for making these options available. Would recommend thi... Leggi di più
L'azienda ha risposto
The program itself was of zero help. Didn't convert my bank statement into a table but i didn't try too hard. Missed cancelation hy hours and the agent was super helpful and refunded me. Based on cus... Leggi di più
L'azienda ha risposto
Best Paperwork site. All of your documents are professionals, but my attorney has all of them from you, so I canceled my plan.
Dettagli dell'azienda
Scritti dall'azienda
At Document Genius, we believe paperwork shouldn’t be stressful or costly. That’s why we offer easy-to-use, step-by-step tools to help you create contracts, forms, and other documents with confidence. Whether you're drafting an agreement, organizing your paperwork, or collecting signatures, we make the process clear, affordable, and hassle-free.
Informazioni di contatto
Stati Uniti
- documentgenius.com
4,0
Molto buono
285 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Misled with the process of being able…
Misled with the process of being able to do more documents.
20 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for your feedback. We are sorry to hear that the process was unclear and did not meet your expectations regarding creating additional documents.
We would like the opportunity to review this with you and clarify any misunderstandings. Please reach out to Betty, our Customer Support Supervisor, at support@documentgenius.com
, and she will be happy to assist.
I signed up for a 7 day trial to…
I signed up for a 7 day trial to utilize their website for a cease and desist order. After having frustration that the website was not fluid in being able to type up the document the way I needed I cancelled the trial the same night on 1/11/2026. I was erroneously charged twice $49.95, once in January and again in February. When I emailed the site per the instructions on their website under refunds I was told under their terms and conditions it clearly states the fees and that they would cancel my account but would not be refunded. This is unacceptable as I cancelled the trial on the same night I signed up. These types of practices need to be regulated better, who is responsible for checking to make sure that when a trial is cancelled that it is in fact actually cancelling the trial? For anyone reading this that is considering using their platform for legal documents I would consider going to your local library or county courthouse to get legal documents for free or for a small fee instead of being duped into a scam 7 day trial as I was. I will be giving this to my corporate legal team for further review.
11 gennaio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for sharing your experience. We are sorry for the frustration this situation caused and understand why this was concerning.
We take claims of trial cancellation and billing very seriously. If a trial is canceled within the 7 day period, the account should not convert to a paid subscription. We would like to review your account activity and cancellation timestamp in detail to ensure everything was handled correctly.
Please reach out directly to Betty, our Customer Support Supervisor, at support@documentgenius.com
, and she will personally review your case and billing history. Our goal is to clarify what occurred and address this appropriately.
We appreciate you bringing this to our attention.
sucks never buy this
20 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
We are sorry to hear that your experience was disappointing.
We would appreciate the opportunity to better understand what went wrong and see if we can help. Please reach out to Betty, our Customer Support Supervisor, at support@documentgenius.com
, and she will personally review your situation and assist further.
IF EVER I NEED A LEGAL DOCUMENT AGAIN I…
IF EVER I NEED A LEGAL DOCUMENT AGAIN I WILL VISIT THIS SITE!
20 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for your kind words. We are glad to hear that you would choose our site again if you need a legal document in the future.
We truly appreciate your support.
Risposta di Documentgenius
Thank you for your feedback. We are glad to hear that you found the platform easy to use and appreciated the variety of options available.
We appreciate you taking the time to share your experience.
Not for me
While it was able to convert my information into excel I still had issues with the file and had to manually convert it again
19 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for your feedback. We are glad to hear the file was able to convert to Excel, though we are sorry to learn that you still experienced issues and had to manually convert it again.
Your input is valuable and helps us continue improving the conversion experience. We appreciate you taking the time to share this with us.
Love the easy flow of the document…
Love the easy flow of the document creation process with this app.
19 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for your feedback. We are happy to hear that you loved the easy flow of the document creation process.
We appreciate you taking the time to share your experience.
Free trial was easy to use and…
Free trial was easy to use and downloading the file was easy as well.
I do not currently have a need for this service, so it was also easy to cancel.
19 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for your feedback. We are glad to hear that the free trial was easy to use, downloading your file was straightforward, and that the cancellation process was simple when you no longer needed the service.
We appreciate you taking the time to share your experience.
Great app
Great app! The trial for a dollar was awesome but the monthly rate is a little pricey...
19 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for your feedback. We are glad to hear that you enjoyed the app and found the trial helpful.
We appreciate your thoughts on pricing and will continue to evaluate how we can best balance value and affordability. Thank you for taking the time to share your experience.
Great Service!!!!
Had everything i needed. easy to navigate and figure out. Thank you
18 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for your feedback. We are glad to hear that you found everything you needed and that the platform was easy to navigate and use.
We appreciate you taking the time to share your experience.
Very easy to use and easy to follow.
Very easy to use and easy to follow.
18 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for your kind feedback. We are happy to hear that you found the platform easy to use and easy to follow.
We appreciate you taking the time to share your experience and hope to continue supporting your document needs in the future.
The pictures were supposed to be…
The pictures were supposed to be downloaded from a pdf to a jpeg. But it downloaded the picture to a zip file and I had to spend at least 2 hrs trying to get this figured out.
Not a user friendly site for those of us who are in our mid 70s and didn't grow up with computers.
18 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for taking the time to share your experience. We are truly sorry for the frustration this caused.
When converting a PDF with multiple images, the system may automatically download the files as a ZIP folder rather than individual JPEGs. We understand that this is not intuitive, especially if you did not expect this behavior, and we apologize for the time and effort it took you to figure it out.
Your feedback is very important to us, and we are actively working to make our tools more user-friendly and easier to understand for all users.
We would be happy to personally assist you. Please feel free to reach out to Betty or email us directly at support@documentgenius.com
, and our team will gladly walk you through the process or help resolve this for you.
Thank you again for your honest feedback.
quick and simple
Extremely easy to use. User-friendly is an understatement.
18 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for the wonderful feedback. We are thrilled to hear that you found the platform extremely easy to use.
Your support means a lot to our team, and we truly appreciate you taking the time to share your experience.
Note Preparation for Client
I was able to prepare a quality Note for my client.
16 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for your feedback. We are glad to hear that you were able to prepare a quality note for your client using our platform.
We appreciate you choosing our service and taking the time to share your experience.
The website is easy to use and there…
The website is easy to use and there are a lot of good features but ultimately the pdfs created were poor quality (not rendering correctly) so I canceled. If the converted documents came out in better quality I would have continued.
18 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for your thoughtful feedback. We appreciate you highlighting that the website is easy to use and that you found value in the available features.
We are sorry to hear that the PDF output quality did not meet your expectations. Proper rendering and document quality are extremely important to us, and feedback like yours helps our team identify areas that need improvement.
If you are open to it, we would welcome the opportunity to review the specific files that did not render correctly so we can investigate and improve this experience. Please feel free to reach out to Betty or contact us directly at support@documentgenius.com
, and our support team will be happy to assist.
Thank you again for taking the time to share your experience.
HEY LISTEN UP
listen im going to start my review like this I am a real human being so lets leave all the bots asleep , 2nd i hate leaving reviews even when i buy stuff so here is my review .
i was looking to convert some files so was searching for an app so came across documentgenius.com
not only the process easy & fast to do there customer support was great & fast when i emailed them . i definitely would use & recommend to not only friends and family but anyone who is reading this right now !
17 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for such a genuine and energetic review. We truly appreciate you taking the time to share your experience, especially knowing that leaving reviews is not something you usually do.
We are glad to hear that you found DocumentGenius easy and fast to use, and that our customer support team was able to assist you quickly when you reached out. Providing a smooth experience and responsive support is very important to us.
Thank you for recommending us to your friends, family, and anyone reading your review. We are grateful for your trust and support.
It was fast and efficient
It was fast and efficient, and I would recommend to others.
17 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for your feedback. We are happy to hear that you found the service fast and efficient.
We appreciate your recommendation and your support.
editing and navigating
editing and navigating how to edit is very frustrating i had to figure it out just from messing around with it the editing and formatting should be together and the website is very slow when editing takes some time before it show your edits i finally figured the website out after hours of messing around with it you have to use the formatting tool to edit any words or input anything the edit tool work but it only deletes certain things does not allow you to edit what was imput it will mess up the template
16 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for taking the time to share such detailed feedback. We are truly sorry for the frustration you experienced.
We understand how confusing it can be when editing and formatting tools are not clearly unified. Having to rely on trial and error to make basic edits is not the experience we want for our users. We also recognize how delays in showing edits and slow performance during editing can make the process even more frustrating.
Your comments about the formatting tool being required to edit text, while the edit tool only allows limited deletions and can disrupt the template, are especially helpful. This is valuable insight for our product team as we continue working to improve clarity, performance, and overall usability.
If you are open to it, we would be glad to review the specific issues you encountered so we can better understand and address them. Please feel free to reach out to Betty or email us directly at support@documentgenius.com
, and our team will be happy to assist.
Thank you again for your honest and constructive feedback.
Risposta di Documentgenius
Thank you for your feedback. We’re glad you found the service convenient, professional, and reliable.
PERFECT PROGRAM
14 febbraio 2026
Non scritta su invito
Risposta di Documentgenius
Thank you for your feedback. We’re glad to hear you found the program perfect.
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