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Scopri cosa dicono le persone

Valutata 5 stelle su 5

FANTASTIC CUSTOMER SERVICE!! I have recently ordered a couple of items after seeing everywhere how fabulous the towels are, as well as other items. I was contacted to explain one of the items were un... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Talk about harassment. I looked at their website once and wanted a discount code - queue 18 e-mails in a week demanding I buy something and making sinister creepy comments "You've been caught", "Someo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Dock & Bay towel an absolute game changer. Recently purchased a bundle for whole family for a midweek trip involving lots of swimming. Towels dried really quickly and where fab at drying everyone aft... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’m genuinely obsessed with these towels! The beach towels are super lightweight, dry incredibly fast, and don’t hold onto sand — total game changer for beach days. And the oversized picnic towel? Abs... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore di abbigliamento sportivo

Scritti dall'azienda

Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

832 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 80% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Beach towels…

Took the towels on holiday great product dried really quick unfortunately some one while on holiday stole my husband’s towel

13 settembre 2025
Non scritta su invito
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Risposta di Dock & Bay

Oh no, we’re so sorry to hear that! 😢 But we’re glad you loved the towels while you had them, they really are perfect for holidays. Hopefully your husband can get a shiny new one soon! 💙☀️🏖️

Valutata 5 stelle su 5

Wonderful products, colours and service

The website is easy to navigate with lots of choice. Delivery was quick and well communicated. The products are good quality with wonderful designs and colours. Tea towels and bath towels are very absorbent.

10 ottobre 2025
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Risposta di Dock & Bay

This makes us so happy to read! 💛 We’re all about bright colours, smooth service and quality that lasts, so glad you’re loving everything from start to finish! 🌈🙌

Valutata 5 stelle su 5

Great quality

We have the towels and swimming trunks- they are both excellent quality, quick to dry and sand repellent. The greatest bonus is how compact the towels are; great for travelling. The colours are also great, very eye catching!

14 giugno 2025
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Risposta di Dock & Bay

That’s amazing to hear! 💙 Love that you’ve tried both the towels and trunks, sounds like you’re fully kitted out for beach days! Quick-drying, sand-free, and full of colour… just how we like it! ☀️🌊🌈

Valutata 5 stelle su 5

towels…

quick delivery lovely beach towel dries in minutes

4 agosto 2025
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Risposta di Dock & Bay

So glad you love it! 💙 Nothing better than a quick-drying towel and speedy delivery, ready for every beach day! ☀️🏖️

Valutata 5 stelle su 5

Great products. highly recommended!

Really great products... highly recommended. The towels work well, dry quickly and pack small so are ideal for travelling!

14 ottobre 2025
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Risposta di Dock & Bay

So happy to hear that! 💙 They really are the perfect travel companions — lightweight, quick-drying, and super practical. Thanks so much for the recommendation! ✈️☀️🌴

Valutata 5 stelle su 5

Love my towels

Love my towels, bought the XL for a family holiday - compact in your suitcase but large on the sun lounger. Dried very fast and look great. Will be buying more for the rest of my family.

14 ottobre 2025
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Risposta di Dock & Bay

That’s amazing to hear! 💙 The XLs really are beach-day heroes, big on comfort, small on space, and quick to dry! So glad you love them and are spreading the towel joy to the whole family ☀️🏖️✨

Valutata 5 stelle su 5

Used on holiday to Orlando

Used on holiday to Orlando. Thea towel's are amazing. Going to order some for Christmas present

1 ottobre 2025
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Risposta di Dock & Bay

So glad you loved them! 💙 Sounds like they made the perfect holiday companion in sunny Orlando 🌴☀️ And what a great idea, they make brilliant Christmas gifts too! 🎁✨

Valutata 5 stelle su 5

Great product!

When my towels first arrived i thought they were thin, how would they ansorb moisture etc but took them on holiday with us. Light to carry, didn't take up room in the suitcase, they covered all the sunbed, dried quickly as i hate lying on a wet towel, they look great too! I love them! 5*

29 settembre 2025
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Risposta di Dock & Bay

We love this! 💙 Totally get that first thought but they do surprise you, don’t they? Light, quick-drying, and looking fab on those sunbeds 🌞 So happy they won you over, thanks for the 5 stars! ✨🏖️

Valutata 5 stelle su 5

Bought these after seeing the adverts…

Bought these after seeing the adverts online loads and wanted to give these a try … saved them until holiday on 7th October for a week and I have to say they have not disappointed at all , does exactly what it says . Quick drying , folds compact and we even gave them a rinse in travel wash and they dried in no time doesn’t really hold the sand .PERFECT! We will be purchasing a few more for our children now

7 ottobre 2025
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Risposta di Dock & Bay

Yay, that’s amazing to hear! 🙌 So glad they lived up to the hype and made holiday life easier (no soggy, sandy towels here! 😉). Love that you’re spreading the towel love to the whole family, enjoy your next adventures! 💙☀️🌴

Valutata 2 stelle su 5

Disappointed

I bought this towel to take to Portugal as it's lightweight and promised so much ! Yes the towel is lightweight and sand did not stick to it when I was on the beach but when I used it to dry myself it was awful. The towel didn't absorb water and I was left soaking wet and very chilly. I bought a traditional towel locally in the end. Very disappointed Dock and Bay.

1 ottobre 2025
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Risposta di Dock & Bay

Hi Lesley,

Thank you so much for sharing your experience. We’re really glad to hear the towel lived up to its promise on the sand & staying lightweight! But we're sorry to hear it didn’t perform as expected when it came to drying off.

Your comfort and satisfaction are really important to us, and we never want you to feel disappointed with our products 💪🏼

We’d love the chance to turn this around! If you could please reach out to Support-uk@dockandbay.com , we can explore resolutions!

Valutata 3 stelle su 5

Quick dry towel

I was looking forward to using this towel on my current vacation, I ordered a while ago in preparation for the towel arriving for my holiday, which it did very prompt delivery, I was excited with the little pouch and how much space it would save in my case. I arrived on my holiday yesterday used the towel, it felt comfy to lie on, also kept the sand off it great I thought! Until I came to dry myself which was not great at all! They don’t absorb the water from your body. Leaving me soaking wet! Disappointed dock and bay.

15 settembre 2025
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Risposta di Dock & Bay

Hi Emma!

Thank you so much for sharing your feedback, and I’m really sorry to hear about your experience with your Dock & Bay towel. We’re glad to know you enjoyed the compact design and how comfortable it felt on the sand, but we completely understand your disappointment when it came to drying off.

Your comfort and satisfaction matter to us, and we never want you to feel let down by our products.

We’d love to make this right for you — if you could please reach out to help@dockandbay.com, we can explore resolutions!

Thanks again for giving Dock & Bay a try, and for taking the time to share your honest thoughts. We hope we can turn this experience around for you.

Valutata 5 stelle su 5

Excellent company with great customer…

Excellent company with great customer service. Have purchased 10 towels this year from Dock and Bay which I’m really pleased with. Had an issue with one towel having some imperfections but the team responded really quickly with a replacement. Thank you 🤩

28 agosto 2025
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Risposta di Dock & Bay

Hi there!

Thank you so much for your kind words and continued support! 😊 We're thrilled to hear you're loving your Dock & Bay towels and really appreciate you choosing us time and time again. We're also glad we could quickly sort out the issue with the imperfect towel — our team is always here to help! Thanks again for being such a valued customer 🤩

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service. I ordered a towel and beach bag to match and received an email saying the towel was no longer available but I could change the colour at the same price. As I wanted the two products to match I explained this and understood if changing the bag wasn’t possible I would cancel the order. The service was excellent, I changed the colour of the products and two days later they arrived. I am very happy with them and would definitely use Dock and Bay again

3 settembre 2025
Non scritta su invito
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Risposta di Dock & Bay

Hi Deborah!

Thank you so much for your lovely feedback! We're really glad we could help sort everything out and ensure you got a matching set that you're happy with. It's great to hear your order arrived quickly and that you're pleased with your new towel and beach bag! We truly appreciate your support and look forward to having you shop with us again soon 💛

Valutata 1 stelle su 5

No sign of my order and no contact

Ordered a beach towel a week ago with a 2-4 day shipping estimate. I have tried to contact the company yesterday and today via email and online form with no reply. The towel was for a holiday I go on on Friday which should have come in plenty of time. Extremely disappointed with the (lack of) service.

25 agosto 2025
Non scritta su invito
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Risposta di Dock & Bay

Hi Olivia!

We're truly so sorry about this! We searched your first/last name in our system and have no recent emails from you regarding the order. We would love the chance to get this resolved for you! Can you give us your email or reach out to help@dockandbay.com so we can fix? Thank you so much!

Valutata 1 stelle su 5

No dispatch email and no response

No dispatch, no emails and no contact
Do not order from here!!! Ordered a small gift for a family member and received no dispatch email and no response to any emails regarding the order. I am truely disappointed 👎

24 agosto 2025
Non scritta su invito
Logo di Dock & Bay

Risposta di Dock & Bay

Hi Zoe,

Thanks so much for sharing your feedback, I’m really sorry again for the hiccup with your order. 💙

We did reply to your email, but it looks like the issue came from a little glitch with the gift note. The note was added to your order without the message attached, which held things up in our system. Once you kindly sent the message through, we were able to fix this right away and get your order shipped 🚀

We completely understand how frustrating delays like this can be, especially when it’s a gift, and we’re so sorry for the disappointment caused. Thank you for your patience while we got it all sorted, your order is now on its way!

All the best,
The Dock & Bay Team 🌴

Valutata 5 stelle su 5

Neopolitan stripes

There was a hiccup with my system for ordering and I contacted the sales dept who were able to sort it for me quickly.
Quality and styles of ponchos is great, much easier than trying to get changed on the beach struggling with a towel. Have poncho, towel & tote now, all matching, I'm like a neopolitan icecream 🌞

19 agosto 2025
Non scritta su invito
Logo di Dock & Bay

Risposta di Dock & Bay

Hi Karen!

We're so glad our team could help sort things out quickly for you! So glad you’re loving the poncho — and we completely agree, it makes beach life so much easier 😄 Matching poncho, towel, and tote? You’re living the dream… and now we’ll be thinking about Neapolitan ice cream all day! 🍦🌞 Thanks for your support and for making us smile — we can’t wait to welcome you back again soon!

Valutata 1 stelle su 5

Ware wird nicht versendet! HÖCHTSE VORSICHT

Ich habe vor 9 Tagen 10 Kühltücher bestellt mit dem Resultat das die Bestellung "vergessen", "übersehen" oder einfach nicht berücksichtigt wurde, das hat mir jemand auf meine Rückfrage nach meiner Sendung über das Kontaktformular (Wartezeit auf eine Antwort, echte 2 Tage) geantwortet. Jetzt war die Frage ob ich die Bestellung noch haben möchte, die habe ich natürlich bejaht, warum sollte ich etwas bestellen was ich dann nicht mehr möchte, mit der Bitte einen Expressversand zu veranlassen, da der Fehler nicht auf meiner Seite liegt! Seitdem keine Antwort mehr... Mehrere Mails, kein Feedback, keine Versandbestätigung, nichts... Sofern jemand den heutzutage eigentlich üblichen Kundenservice bei Onlinebestellungen zu schätzen weis, rate ich daher dringend vom Kauf ab, hier läuft alles sehr unseriös ab und eingehende Rückfragen AUF BEREITS BEZAHLTE WARE werden gekonnt ignoriert!

10 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent towels

We bought two XL towels to take on our honeymoon 10 years ago and they’re still going strong today. Great quality and everyone always comments on the colours and how quick they dry. I’ll be buying some matching ones for our two children!

15 agosto 2025
Non scritta su invito
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Risposta di Dock & Bay

10 years – wow 🙌💍 That makes our hearts so happy! So glad your honeymoon towels are still going strong (and still turning heads 😎). Can’t wait for the little ones to have their matching ones too 💕 Thanks a million for sticking with us!

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