FANTASTIC CUSTOMER SERVICE!! I have recently ordered a couple of items after seeing everywhere how fabulous the towels are, as well as other items. I was contacted to explain one of the items were un... Leggi di più
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Talk about harassment. I looked at their website once and wanted a discount code - queue 18 e-mails in a week demanding I buy something and making sinister creepy comments "You've been caught", "Someo... Leggi di più
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Dock & Bay towel an absolute game changer. Recently purchased a bundle for whole family for a midweek trip involving lots of swimming. Towels dried really quickly and where fab at drying everyone aft... Leggi di più
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I’m genuinely obsessed with these towels! The beach towels are super lightweight, dry incredibly fast, and don’t hold onto sand — total game changer for beach days. And the oversized picnic towel? Abs... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. And so much more. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories.
Informazioni di contatto
The Print Rooms, 164-180 Union Street, SE1 0LH, London, Regno Unito
- help@dockandbay.com
- dockandbay.com
4,4
Eccellente
832 recensioni
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Solitamente risponde entro 48 ore
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FANTASTIC CUSTOMER SERVICE!!
FANTASTIC CUSTOMER SERVICE!!
I have recently ordered a couple of items after seeing everywhere how fabulous the towels are, as well as other items. I was contacted to explain one of the items were unfortunately out of stock, I was offered a replacement of my choice or a refund, I chose a replacement. The responses were fast and very very helpful, the team that reached out throughout the day were incredible and I cannot stress enough, that in today's society, customer service like this is very rare. 100% recommend purely down to how incredible the team are, I cannot wait to receive my items. Thank you so much for this pleasant experience Dock & Bay.
23 giugno 2026
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Risposta di Dock & Bay
Comments like yours mean the world to our team and are such a reminder of why we love what we do. We hope your items arrive very soon and that you absolutely love them! Thank you for choosing Dock & Bay 🙏
Same issue around quality of finish.
Second time I have ordered from this company and second time product has come badly made. The towel this time has been sown straight it’s all wonky. The picnic blanket is super heavy and feel really hash and rough. Certainly not something you would want to be sitting on. And now will have to pay fortune to return the items at sellers own cost. Such a shame as had high hopes. What I will say is the tea towels were amazing. But this second experience definitely put me off buying and promoting the product to other people.
22 giugno 2026
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Risposta di Dock & Bay
Hi Helena!
Thank you so much for your feedback. We are so sorry to hear that you have had a bad experience with our products. We really take pride in the quality of our products, and we wouldn't expect them to arrive with issues. Especially not twice!
We would never ask that you return a faulty product at your own cost! Please email us at support@dockandbay.com, and we would be happy to assist you in sorting out the issue with the faulty item. ☺️
Delivery said it would be 24-48 hours
5* product (the blanket). But i would suggest ordering from a third party retailer, as my order was placed but got lost. The chatbot was no help, and it was only through finding an email adress in a forum that i could contact cuatomer services. Who were ultimately helpful.
22 giugno 2026
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Talk about harassment
Talk about harassment. I looked at their website once and wanted a discount code - queue 18 e-mails in a week demanding I buy something and making sinister creepy comments "You've been caught", "Someone's stopped responding", "Clearly you've got a lot on your plate already", these are weird and creepy statements to make to a stranger.
15 giugno 2026
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Risposta di Dock & Bay
Hi Rhodi, thanks so much for flagging this. We're really sorry you had this experience, and we completely understand why the language felt off-putting rather than fun. These are automated abandoned cart emails and the copy is intended to be lighthearted, but we can see how it may read very differently when you're on the receiving end of that volume. We can absolutely make sure you're unsubscribed from our end, please drop us a message at support@dockandbay.com and we'll sort that straight away. We'll also be passing your feedback on to the relevant team 🩷
Missing parcel, zero customer service
I did not receive my order EU-42447, even though the delivery provider marked it as delivered. Neither my boyfriend nor I were at home at the time, and nobody accepted it on our behalf either. I contacted Dock & Bay via their customer form a week ago and have still not heard back, despite them claiming they respond within 24 hours. This company does not seem to care about its customers. Based on my experience, I would not recommend ordering from them.
30 maggio 2026
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Risposta di Dock & Bay
Hey Maria,
Thank you for your review. We are so sorry to hear you haven't received a response et.
We have searched our inbox for an email referencing your order number: EU-42447, and we are unable to find anything associated with the order number.
We have also had a search for an email from the email associated with this order, and nothing is coming up for this either.
It looks like your email may have missed us, and we are truly sorry for the inconvenience that this has caused.
We have reached out to you directly (our email be coming to the email associated with your order) to get this sorted. :)
Ich habe ein Handtuch bestellt
Ich habe ein Handtuch bestellt. Ich habe nie eine Lieferung erhalten. Mit Screenshots und Bestellnummer wurde mir mitgeteilt es liege keine Bestellung vor. Bezahlt habe ich zum Glück über Paypal, wo ich mir direkt eine Kohle wieder geholt habe! Danke für nix.
1 giugno 2026
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Risposta di Dock & Bay
Hallo Marlen,
vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Es tut uns sehr leid, dass Sie mit Ihrer Bestellung unzufrieden waren.
Nachdem Sie uns per E-Mail kontaktiert hatten, haben wir Ihre Bestellung anhand der von Ihnen angegebenen Details so schnell wie möglich geprüft. Wir stellten fest, dass DPD die Zustellung nicht durchführen konnte, da die Adresse als unzugänglich markiert war. Das Paket wurde daher an uns zurückgeschickt.
Leider haben wir bei Lieferproblemen wie diesen keinen Einfluss mehr, sobald das Paket beim Kurierdienst ist. Wir haben jedoch unser Bestes getan, um Ihnen zu helfen, indem wir Ihnen umgehend entweder einen Ersatz oder eine vollständige Rückerstattung angeboten haben. Nachdem Sie uns mitgeteilt hatten, dass Sie die Bestellung nicht mehr wünschen, haben wir die Rückerstattung sofort veranlasst.
Wir verstehen vollkommen, wie ärgerlich verpasste Lieferungen sein können, und es tut uns leid, dass diese Bestellung nicht so verlaufen ist, wie wir es uns beide erhofft hatten.
Misleading sizing
Their marketing centres around their towels and picnic blankets being much bigger than others available on the market however their ‘Large’ towel doesn’t cover a sun lounger and is no bigger than any other towel I own. Same with the picnic blanket - you’re led to believe it’s much larger than it actually is. I wouldn’t recommend, I think their marketing is misleading and I wouldn’t have purchased had I realised the true sizing.
26 maggio 2026
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Risposta di Dock & Bay
Thank you for taking the time to leave a review, we're sorry to hear you felt misled, as that's never our intention.
Our towels and picnic blankets come in two sizes, Large and XL, with our XL being our larger oversized option. All dimensions are shown at the point of product selection, and we also have a full size guide on our website to help customers find the right fit before purchasing 🙌🏼
We completely understand it can be frustrating if the size didn't meet your expectations. Please feel free to email us at support@dockandbay.com — we're always happy to help and can look into an exchange for you 🌟
Misleading marketing, make sure you know what you’re ordering
The advert for the towel I ordered was misleading. Description said Bath Towel but I received something the size of a tea towel. The photo alongside what I ordered showed a woman with a bath towel. Be careful! And you have to pay for returns so I’m out of pocket despite the misleading advertising.
2 maggio 2026
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Risposta di Dock & Bay
Hi there,
We’re really sorry for the confusion here, we understand how disappointing this must have been 🩷
Our bath towels are available in multiple sizes, which need to be selected before adding to basket. The size and measurements are shown at this stage, and when larger sizes sell out, only the remaining “hand towel” option will be available to select.
That said, we appreciate this may not always be clear, and we’re reviewing how this is displayed going forward.
If you haven’t already, please reach out to us at support@dockandbay.com with your order details, and our team will be happy to help resolve this for you 🫶🏼
Great experience
Great experience ! My fitness towel dries so much faster than a standard cotton one, it's perfect for the gym. Customer's service was top tier !
7 aprile 2026
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Risposta di Dock & Bay
Fast-dry win for your workouts 🏋️♀️✨ Thanks for the lovely feedback!
It started with a hair wrap gifted by a friend….
It all started with a hair wrap gifted by a friend. I loved it so much that I decided to buy a matching towel… then towels for the whole family… and then came the bag, my “spa bags,” as I like to call them!
First I bought one for myself, then two more for my sisters, and now even my son’s WAGs have them. It’s dangerous for me to go on the website!
I love everything about these products—the bold, striking colours, the quality, the great bundle deals, and best of all, the feel-good factor of knowing they’re made from recyclable materials.
Beautifully designed, high-quality products. I’ll definitely be buying more!
2 marzo 2026
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Risposta di Dock & Bay
This is amazing, thank you so much for sharing your Dock & Bay journey! 💙
We absolutely LOVE hearing how it all started with a hair wrap and somehow turned into a full family (and “spa bag” 😉) collection 🌈✨ From one gift to sisters, sons, and even beyond, that’s the ultimate Dock & Bay story!
So glad you’re enjoying the bold colours, quality, bundle deals, and the feel-good recycled materials too ♻️🏖️ We’ll be here whenever you’re ready for your next “dangerous” visit to the website 😄
Fabulous Extra Large Beach Towels
Easy to order. Great products (I have about 8 Extra Large beach towels now as love the new designs you keep launching). Super fast deliver and the packaging is great and keeps the product in perfect condition. Overall a superb service and product received. Thank you
24 marzo 2026
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Risposta di Dock & Bay
Wow, 8 XL towels, we love the dedication! 😄💙
So glad you’re enjoying the designs (we can’t help launching new ones 😉🌈) and that everything from ordering to delivery and packaging has been spot on ✨📦
Thanks so much for your amazing support, it really means a lot! 🏖️🚀
Absolutely love Dock and Bay
Absolutely love Dock and Bay and their products. I have brought a variety of items over the last few years, love the textures, the colours, quick drying. Customer service is 1st class
28 febbraio 2026
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Risposta di Dock & Bay
Thanks so much for your continued support! 💙 We’re thrilled you’ve been enjoying a range of our products over the years✨🌈
It’s also great to hear our customer service has been 1st class for you, that means a lot 🚀😊
Really appreciate you being part of the Dock & Bay journey 🏖️💙
Beautiful summer collection of towels
Beautiful summer collection of towels. I bought the Endless Summer beach towel set in size xl. I am really delighted with the colours, very vibrant and joyous. I was a little concerned that they would be too loud for my taste but I needn’t have worried. I chose this set as there are 2 that are suitable for me (female) and 2 for my husband. We will use them for holidays abroad, even though they are XL they will take up a lot less room in our suitcases than our usual beach towels. We will also keep 2 in our touring caravan for use in the UK. These towels will also take up less room and pack better in our beach bag or backpack. I can’t wait to use them on my next holiday.
1 marzo 2026
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Risposta di Dock & Bay
Thank you so much for this review! Great that the mix of designs works well for both you and your husband 👨👩👧👦✨
It’s brilliant to hear they pack down small despite being XL, perfect for suitcases, beach bags, and even your caravan trips 🚐🧳
Hope you have an amazing time on your next holiday using them! ☀️😊
My favourite beach towel
I purchased the bundle of 6 bestsellers as a treat for my friends as we were going on a group holiday. They are beautiful- the colours are lovely. So soft and very quick drying.
I ordered the XL size and very glad I did, they completely covered our sunbeds. Very lightweight and folds up small in the case. Thank you Dock and Bay - six very happy customers!
27 febbraio 2026
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Risposta di Dock & Bay
We love that you chose the bundle for your group holiday, what a thoughtful treat for your friends 🎁
XL sounds like the perfect choice too, ideal for covering sunbeds while still being lightweight and easy to pack 🏖️🧳
Great products
Placing the order was easy as the website is easy to navigate. Items arrived quickly. I previously had the hair towel which was fantastic. This time I ordered 5 towels and they are of excellent quality. 3 were for gifts at 2 for myself. Love the way they come in their own little bags too.
Thinking of purchasing one of the dry bags next for my holidays.
23 marzo 2026
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Risposta di Dock & Bay
So lovely to hear this, thank you! 😄✨ Great to know the website was easy to use and that your order arrived quickly 🚀🌈
We’re also glad you love the individual bags, such a handy way to keep everything compact 🧳🏖️ And a dry bag sounds like a perfect addition for your holidays! 😊
Good quality products
Love the hair wrap! Ordered some matching items and all arrived quickly and are good quality.
13 marzo 2026
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Risposta di Dock & Bay
We’re thrilled you love the hair wrap and that everything arrived quickly and in great quality ✨ And matching items too, we love that! 🌈😊
Great product
Great product, lovely towels I’ve brought then to take on holiday and are great size to pack in a case,
27 febbraio 2026
Non scritta su invito
Risposta di Dock & Bay
Great to hear the towels are working perfectly for your holiday and pack down nicely in your case ✨🧳
We really appreciate your feedback, enjoy your trip! 🏖️🚀
Excellent Service
Excellent Service, quality towels also Excellent Customer Service
2 marzo 2026
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Risposta di Dock & Bay
We’re really glad you’re happy with the quality of the towels and our customer service ✨ It means a lot to hear such great feedback, we appreciate your support! 🚀📦
I have been attracted to the Dock & Bay…
I have been attracted to the Dock & Bay Shampoo cap for several years and finally bought one recently. What attracted me was their beautiful packaging and the lovely array of patterned caps inside the box. Some may say that's it's never seen once it's in the bathroom but I say that it gives me a lift every time I use it because I've wanted one for so l long. It does what it says on the box and dries one's hair beautifully and speedily and feels so comfortable instead of the tight crumpled old fashioned towelling one. It's also such a useful and pretty present for friends and family when you need a little present for someone at short notice. I recommend you have several in your 'present box' when you've first bought you one for yourself.
15 settembre 2025
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Risposta di Dock & Bay
This is such a lovely review, thank you! 😄💙
We’re so happy you finally treated yourself and that it has been worth the wait ✨ It’s great to hear the comfort, quick-drying performance, and beautiful designs are all bringing a little lift to your routine 🌈😊
And we love your idea of keeping a few as thoughtful gifts, such a great tip! 🎁💫
Fast delivery
Fast delivery, great communication. Excellent product
27 febbraio 2026
Non scritta su invito
Risposta di Dock & Bay
Thanks so much for your kind words! We’re delighted everything arrived quickly and that you’re happy with both the product and our communication ✨📦😊
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