DLG Auto Services - Weybridge Recensioni 

392
TrustScore 4.5 su 5

4,7

Vickers Drive North, KT13 0YU Weybridge, England, GB


Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returne... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job . Bad point my car had no issues before the accident , so as soon as I turn the key warn... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent communication from start to finish and really caring staff who treated me kindly, not just my car. One particular lady understood my worry that my Fiesta might get written off as she knew th... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent service throughout. I was kept informed by phone, at the initial assessment. From then on, I was emailed at every stage of the repair which took 13 days, this was only due to delays in get... Leggi di più


Dettagli dell'azienda

  1. Officina di autoriparazioni

Scritti dall'azienda

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informazioni di contatto

  • Vickers Drive North, KT13 0YU, Weybridge, England, Regno Unito

  • 0345 878 5551

4,7

Eccellente

TrustScore 4.5 su 5

392 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(392)

674 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I found DLG very compitent and pleasant…

I found DLG very compitent and pleasant to deal with and very efficient, they notified me when they were picking up my car, told me how long they would take to repair the car and returned it back when they said they would.it was a very good service.

1 marzo 2025
Valutata 1 stelle su 5

The second time my car was not repaired…

The second time my car was not repaired as should be. It costs me to rearrange my plans and money.
They promise a lot but for the completion the job is not supervised correctly.

18 marzo 2025
Logo di DLG Auto Services - Weybridge

Risposta di DLG Auto Services - Weybridge

We understand your frustration with the recent service you received. We strive to provide high-quality repairs and are disappointed to hear your car was not fixed properly. We value your feedback and will use it to improve our processes.

Valutata 1 stelle su 5

Very poor service

My car just got delivered second time and is scratched on the side of recent repair after not being fully fixed first time

14 marzo 2025
Logo di DLG Auto Services - Weybridge

Risposta di DLG Auto Services - Weybridge

We understand your frustration. It's disappointing to receive a vehicle with damage, especially after a repair. We're committed to providing a positive experience for our customers and will look into this matter further.

Valutata 5 stelle su 5

EXCEPTIONAL

Both customer service and team team was friendly, knowledgeable and explained what work needed to be carried out. Throughout the process they kept me informed of the progress every few days. Absolutely fantastic service, they went above and beyond to fix my car quickly and efficiently.
I would highly recommended them for their exceptional service which covers even time keeping; when they collected and also delivered my car they gave a specific time they arrived promptly within minutes.

17 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Quick friendly service from start to…

Quick friendly service from start to finish. My claims handler Simon Tye always kept me up to date with progress and offered great service throughout. The repair did take some time due to availability of parts but overall the service was excellent

4 febbraio 2025
Valutata 5 stelle su 5

Professional service

The whole experience, from collecting my car to the return after the repairs were completed, was carried out in a highly professional manner. Although there were some delays by the manufacturers in providing the parts required, I was kept up to date by the Repair Controller on the status of my vehicle on a minimum weekly basis. I have been very impressed with the service provided by DLG Auto Services. Everyone that I dealt with did what they said they would do without me having to chase them. All of the staff were polite and friendly. An excellent company ethos!

31 gennaio 2025
Valutata 5 stelle su 5

Outstanding!

I cannot recommend DGL Autos highly enough.
Super courteous, kept me fully informed.
Did the repairs super fast and collection and delivery at my convenience.
You won’t find a better garage.

31 gennaio 2025
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più