DLG Auto Services - Welwyn Garden City Recensioni 

317
TrustScore 4.5 su 5

4,7

Bessemer Road 13, AL7 1GF Welwyn Garden City, England, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Professional, well organised and friendly service. Collected my vehicle at a time convenient to me, kept me fully informed and arranged delivery back to me when finished. Car was spotlessly clean &... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... Leggi di più

Valutata 5 stelle su 5

We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... Leggi di più

Valutata 5 stelle su 5

The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... Leggi di più


Dettagli dell'azienda

  1. Officina di autoriparazioni

Scritti dall'azienda

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informazioni di contatto

  • Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, Regno Unito

  • 0345 3031737

4,7

Eccellente

TrustScore 4.5 su 5

317 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(317)

431 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Prompt assessment of damage to my car…

Prompt assessment of damage to my car and contact to arrange repair. Helpful telephone staff to organise the courtesy car and pick up of my vehicle. Repair carried out within time limit I was given.
Made what could have been stressful easier.
Thank you

10 giugno 2024
Valutata 2 stelle su 5

Wasn’t impressed to get my car back and…

Wasn’t impressed to get my car back and find it still had problems with the steering/suspension even after being told a road test is carried out not sure who rod tested my car but these knocking sounds and rubbing sounds have been there since I picked up the car can never get through to there office in the mornings. Still yet to have the car sorted 3 weeks down the line

14 giugno 2024
Non scritta su invito
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Risposta di DLG Auto Services - Welwyn Garden City

Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly.

Valutata 5 stelle su 5

Accident repair

The car was collected at the allocated time. The necessary repair was fully discussed on collection.

The car was returned at the allocated time,& the work undertaken again fully discussed.

I was surprised at the short timescale, impressed with the impeccable workmanship, & delighted my car was returned in pristine condition.

10 giugno 2024
Valutata 5 stelle su 5

A very helpful service provided.

They offered me a replacement vehicle which I didn't need as my husband's car was available to use. They left me with my car until they had most of the parts. They offered me 'green' parts which was something new to me & quite acceptable as we recycle whenever possible. They turned up on time & returned my car on time. I was happy with their service ☺️ 🍒

26 giugno 2024
Valutata 5 stelle su 5

Motor Accident Repair

The car damage was reviewed at my home the day after the accident was reported. Car collected for repair on the the 18th May and returned to me filly repaired and clean on the 31st May.

31 maggio 2024
Valutata 5 stelle su 5

Excellent service

Excellent service. In for a replacement doors and paintwork re an insurance claim. . Contacted me very fast. Job assessed and done to an excellent standard and in good time.

5 giugno 2024
Valutata 5 stelle su 5

Excellent service

Excellent service. Very prompt. Car was returned in immaculate/showroom condition. Better than when it went in.
The temporary car hire wasn't great but that was with another company.

29 maggio 2024
Valutata 5 stelle su 5

Excellent repair job

Excellent repair job, completed ahead of time and communication was exemplary, called with regular progress updates and worked around my needs for drop off collection.
Thank you

10 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Fast efficient and friendly

Excellent communication throughout the experience. Timely turnaround and the car was returned repaired and spotless. Every member of staff I spoke with was friendly and efficient. A very good experience.

4 aprile 2024

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