Having driven for many years and never had an accident, I was very nervous about having my car repaired and got very anxious with the thought of arranging the process. I cannot speak highly enough ab... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Would highly recommend this Company they took charge of everything from start to finish very friendly courteous service. Kept me informed about collection delivery and ongoing repairs. Car came back i... Leggi di più
Excellent service throughout. My car was collected, repaired as new & returned on time. It was also washed & valeted. I was kept informed at all stages of the process & everyone I met or spoke to was... Leggi di più
Great, friendly, courteous staff. Car was collected on time. I was kept updated on repairs and as I had a hospital appointment the day it was due to be returned I was able to collect it and have it s... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informazioni di contatto
Lock Lane 15, CV34 5AG, Warwick, England, Regno Unito
- 0345 878 5599
4,7
Eccellente
500 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The delivery men were fabulous
The delivery men were fabulous, kept me informed on how long they would be. Overall very happy with the service i got from DLG Auto services.
6 agosto 2025
Non scritta su invito
An absolute trouble free experience…
An absolute trouble free experience following an RTC. Everything was catered for and we were kept up to date about the repair and arrangements to collect and return the vehicle to our home was excellent. Great job!
4 agosto 2025
Non scritta su invito
Repair looks good all fixed
Repair looks good all fixed. The delivery driver said it had a valet; inside was clean but I think they forgot to wash it sadly.
8 agosto 2025
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Vehicle repaired after 2nd attempt and left filty dirty
Having had to use DLG for the repair of my vehicle following a collision, I can say that I would not use them or Direct Line again,
Having been told my vehicle repairs were completed after a few weeks, I went to collect it from their site in Warwick, I was meet with a very rude man who denied me the opportunity to test drive my vehicle and then had to point out there are still area of the vehicle that had not been repaired, I had to leave it with them for a further 3 weeks to complete these.
I finally picked up my vehicle today 15.08.25
To find the repairs has now been finished but the vehicle was completely filthy, If I had not been on my way to work I would have insisted on it being cleaned, but I was just thankful my vehicle was back on the road and would not have to deal with DLG again
12 agosto 2025
Risposta di DLG Auto Services - Warwick
Sorry to hear you did not have a great experience. Unfortunately there was a delay in returning your vehicle due to the delivery of parts which was outside of our control. apologise if you feel there was a lack of communication during this time. Meanwhile, I’ve shared your comments with the site’s manager to improve the customer journey in the future.
Recently had my VW polo wing and wing…
Recently had my VW polo wing and wing mirror repaired, the car looks brand new. Within three days my car was collected repaired and returned good as new again.
Very happy with the results.
29 luglio 2025
Non scritta su invito
Kept up to date with weekly ie parts…
Kept up to date with weekly ie parts late. arriving
12 agosto 2025
Quick and Great job
The car went in for repair and the team turned it around within two weeks. The dropped off the car and picked up the hire car so was efficient
30 luglio 2025
Non scritta su invito
DLG Auto Services did what I expected
DLG Auto Services did what I expected. They did some bodywork repairs to my car. I was very happy with the result. I was given a decent courtesy car for the duration of the repairs, and I was kept informed.
5 agosto 2025
The work was completed quickly and to a…
The work was completed quickly and to a high standard. Communication was great and the car pick up and return was handled very professionally.
29 luglio 2025
Non scritta su invito
Car repair following accident…
Car repair was finished ahead of the original estimate. Work was completed to a high standard.
Car runs like new.
29 luglio 2025
Non scritta su invito
Good.
Efficient and ready earlier than expected. Good communication and good workmanship.
1 agosto 2025
Non scritta su invito
Excellent repair and complimentary valet
31 luglio 2025
Non scritta su invito
Top class
Top class
A job I thought would take just 2 weeks but took 11 weeks
This company telephoned me every week and explained in detail the reason for the delays
( supply of parts ). This was most reassuring
They have a good team working for this company First class staff First class job. Thank you
30 luglio 2025
Non scritta su invito
Work was done through insurance
Work was done through insurance. Car was collected and returned by low loader on the days as promised. The repair was completed in only 4 days and communication was very good. Thoroughly recommend.
22 luglio 2025
Non scritta su invito
Excellent repair
Excellent repair. Very prompt, professional all round. Would highly recommend.
23 luglio 2025
Non scritta su invito
Was through insurance
Was through insurance, good communication on time car fixed. Couldn't ask for better.
7 luglio 2025
Non scritta su invito
Fast and good communication
The communication was really seamless and upfront. It came back in a quicker time than what was expected.
The car was delivered clean.
What would have made it even better was if they had vacuumed the boot and also taken out the seat cover and paper in the footwell of the front seat.
As a disabled passenger, this was a real effort for me. But on the whole a really good service I would definitely recommend
14 luglio 2025
Non scritta su invito
Great experience
I was kept informed at every stage and found the service very good and easy
22 luglio 2025
Excellent service
Excellent service, was kept informed throughout process. All repairs carried out well and car cleaned prior to return.
24 luglio 2025
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.