DLG Auto Services - Heywood Recensioni 

353
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TrustScore 4.5 su 5

4,7

Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB

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Valutata 5 stelle su 5

Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent service from beginning to end. I was kept informed about my car all the time it was in the garage. The staff were pleasant and helpful. The repair was done to a high standard and was returne... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Officina di autoriparazioni

Scritti dall'azienda

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Informazioni di contatto

  • Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, Regno Unito

  • 0345 3031671

4,7

Eccellente

TrustScore 4.5 su 5

353 recensioni

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4,7

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(353)

348 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Brilliant service

Brilliant. Collected, repaired and delivered back with no fuss whatsoever. A decent courtesy car and they had it delivered back well within a week. I recommend these people highly

23 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Easy to use online

Easy to use online. Call back to organise courtesy car and ours to pick up prompt. Kept informed throughout repair and excellent job. Highly recommended.

8 maggio 2024
Valutata 5 stelle su 5

First class service from start to…

First class service from start to finish . Very friendly and helpful . Picked up my car left me a curtesy car . Job done on my car 1 week . Excellent job . Would defo recommend these . They have a good set up to cause we visited the garage .

16 aprile 2024
Valutata 3 stelle su 5

Poor communication and made more stressful.

My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from Monday 4th to the Friday 1st. Great or so I thought,Turns out the wing the needed replacing hadn't even arrived with them till Friday 1st and my car was not ready till the following Thursday so missed the Mot. No call or communication from garage to tell me of the delay. Very poor communication.

19 marzo 2024
Logo di DLG Auto Services - Heywood

Risposta di DLG Auto Services - Heywood

We apologise for the inconvenience caused to your vehicle's repair and the missed MOT appointment. We value your feedback and will take immediate steps to improve our communication processes to ensure that our customers are promptly informed of any delays or changes. Thank you for bringing this to our attention, and we hope to serve you better in the future.

Valutata 1 stelle su 5

Absolute nightmare!

Was persuaded to use dlg instead of my normal garage. Absolute nightmare. Ended up coming out with more damage than it went in for! Scratch on my rear bumper, chips in the headlight that has supposedly been repaired, damage to my vinyls, did work that I didn't agree to resetting my ECU and removing one tint instead of none or both, messed up my led spoiler, car covered in dust and not even washed and swirl marks left in the paint job. Shoddy work for the price they have charged and very unprofessional to return a car in this state to a customer. I contacted dlg and they said it's been passed to the workshop controller/ production manager and it went a week with no response/ resolution. How hard is it to ring a customer to apologise and get the car back in to fix the issues? Finally spoke to Nick the production manager and his attitude was appalling. Very rude and unprofessional as well as unhelpful. Had to raise the complaint further to mark turner the site manager who I will say so far has been absolutely brilliant and tried to resolve the issues and if there were more people like him at the garage it would run much better. Never again will I use these

4 marzo 2024
Logo di DLG Auto Services - Heywood

Risposta di DLG Auto Services - Heywood

We apologise for the experience you had with our services. We understand how frustrating and disappointing this must be for you.

We take customer satisfaction very seriously and have strict quality control measures in place to prevent such incidents. We appreciate your patience and are glad that you were able to speak with our site manager, Mark who is diligently working towards resolving the issues.

We value your feedback and will use it to improve our processes and services. Rest assured, we are committed to making things right and will do our utmost to rectify the situation.

Thank you for bringing this to our attention.

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