We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Awesome service. Car was picked up and delivered within agreed SLA and work was completed to perfection. Thank you
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... Leggi di più
L'azienda ha risposto
My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informazioni di contatto
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, Regno Unito
- 03453030352
4,7
Eccellente
283 recensioni
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Excellent
I am very satisfied. They did a great job in short time. I highly recommend them.
14 agosto 2023
Craig and the ladies were friendly
Craig and the ladies were friendly. My car came back with a good repair and the paint match was perfect.
14 agosto 2023
It was good but did not deliver car on…
It was good but did not deliver car on promised day and it was not valeted
1 agosto 2023
Effortless and straightforward
1 agosto 2023
Very efficient team work
Very efficient team work , repairs got done very quickly . Tony Smith who picked up the car & delivered it back to us was very polite & professional.
Thank you
17 luglio 2023
Standard of repairs was excellent and I…
Standard of repairs was excellent and I was kept updated of progress. Staff were helpful and polite. I had to take a star off though as my car was returned to me with some electrical issues, climate control and wing mirror adjustment and folding not working, it was taken back to remedy these issues but Ihad to wait a week for it.
25 luglio 2023
faultless service
faultless service, and went that much extra to achieve 100% satisfaction
19 luglio 2023
Very good experience with DLG the…
Very good experience with DLG the repair was done within a week , at a very good quality,
The reason I only gave 4 stars unfortunately there was slight damage to the bonnet that they said they would sort out
12 luglio 2023
Everything was very quick
Everything was very quick, professional and the bodywork repair was excellent.
11 luglio 2023
Everything went well
6 luglio 2023
The communication from the team was…
The communication from the team was efficient. I never needed to keep following up as they made sure to update me at every stage. They also did a great job with the repairs
6 luglio 2023
Brilliant
Brilliant. Great communication, efficient, v professional and fantastic repair work. Even got rid of the sun cream handprints! Brilliant.
28 giugno 2023
Had no problems with the repairs that…
Had no problems with the repairs that were done on my vehicle was picked up and dropped off ontime
28 giugno 2023
Excellent service very pleased with the…
Excellent service very pleased with the repairs carried
29 giugno 2023
Slight delay caused by direct line not…
Slight delay caused by direct line not sending images but they were all so helpful at DLG and did a great job.
19 giugno 2023
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Slow with lots of excuses
Slow with lots of excuses. Poor quality repair which had to go back for further work.
19 giugno 2023
Risposta di DLG Auto Services - Basildon
Hello Ben,
Thank you for taking the time to leave your review. We apologize for not meeting your expectations in terms of repairs and for any inconvenience caused. Your feedback is valuable to us, and we have shared it with the leadership team at Basildon to ensure that similar situations are avoided in the future.
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