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Dishpatch Recensioni 2.858

TrustScore 4.5 su 5

4,6

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Excellent service, meal arrived in very sturdy box with ice packs on requested delivery date. Impressed with standard of meal. Ordered the Persian Meze, enjoyed putting the components together as per... Leggi di più

Valutata 5 stelle su 5

We had the Mexican Drunken Chicken and it was absolutely delicious! The chicken was tasty and I really enjoyed the cheesy slaw and mojo rojo, just the right level of spice for me. I thought it was gre... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The Winners Table parcel arrived promptly with everything present and undamaged. It is unfortunate that the smallest pack is for 2 diners as I have to eat the same meal over two days. It is far too ex... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Scallops were large and juicy. The hazelnut and co riander butter gave a nice kick. Th provencal bourride was extremely generous in quantity and delicious. Again the tomato and chilli croutons reall... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Consegna di pasti a domicilio
  2. Servizio di consegna di prodotti alimentari

Scritti dall'azienda

Bringing the best chefs, the biggest dining tables. Restaurant Experiences, delivered to your door nationwide. Part of the John Lewis Partnership


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

2858 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 94% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Gorgeous food & portion size just…

Gorgeous food & portion size just right. Nice way to celebrate Valentine’s Day

14 febbraio 2026
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Risposta di Dishpatch

This is great to hear Jackie and we're super happy you enjoyed your Valentine's day menu.

All the best,
Team Dishpatch

Valutata 5 stelle su 5

Absolutely delicious food

Absolutely delicious food, easy to prepare, very happy!

14 febbraio 2026
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Risposta di Dishpatch

Thank you so much for your review and we're so pleased that you enjoyed your experience with us!

All the best,
Team Dishpatch

Valutata 1 stelle su 5

Valentine's dinner ruined

Valentine's dinner ruined by incompetent DPD delivery that was nearly six hours later than the end of their estimated time slot. As such I had to make alternative arrangements for dinner at the last minute. Dishpatch customer services team non existent along with DPD's customer service being missing in action. To add insult to injury, when DPD finally bothered to deliver late in the evening they just dumped it on the doorstep and ran without the courtesy of even ringing the door bell.
My advice is avoid Dishpatch at all costs.

14 febbraio 2026
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Risposta di Dishpatch

Hi Pete,

Thank you for leaving us a review, we appreciate your feedback here. We're sorry to hear that DPD caused such a problem here and as our support team mentioned when you spoke to them it's far from the delivery experience we wish any of our customers to have in the slightest. We received your email rather late in the evening when our support hours were coming to an end and given busy periods, response time can vary, though we can see that our support team responded to you first thing the following morning.

As mentioned, this delivery experience has been escalated over to DPD though if there's anything further our support team can help with, do not hesitate to get in touch.

Best,
Team Dishpatch

Valutata 1 stelle su 5

Delayed without notification

Delayed beyond the date of the planned event. DPD have given me a random date, after some digging, without a choice. Dispatch did not notify my of the delay and there’s no phone number or quick way to contact customer service. I’m requesting a refund.

13 febbraio 2026
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Risposta di Dishpatch

Hi David,

Thank you for leaving us your review and we're so sorry to hear that DPD had been a let down here, it's far from the experience we wish any of our customers to have in the slightest. With regards to our support team notifying customers, we do always try our best to reach out directly as soon as we're made aware of issues. We do not have a dedicated phone line here at Dishpatch though as many reviews can attest to, our support team is always more than happy to help as soon as they can via email.

Best Wishes,
Team Dishpatch

Valutata 5 stelle su 5

Loved the Butter Chicken Party!

Love the Butter Chicken Party! The food was fantastic, the instructions were easy, the timings all worked and we were really please for this special birthday dinner at home.

8 febbraio 2026
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Risposta di Dishpatch

Thank you so much for choosing us for your Birthday dinner Jeremy! We're so happy that you enjoyed it.

All the best,
Team Dishpatch

Valutata 5 stelle su 5

We ordered the Indonesian Seafood Curry…

We ordered the Indonesian Seafood Curry by Rick Stein.
The starter of Thai fish cakes was amazing with a great dipping sauce.The main of Seafood Curry with a generous amount of fresh fish and prawns was excellent.

8 febbraio 2026
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Risposta di Dishpatch

This is great to hear Sheila! Thank you for leaving us a review and we hope you dine with us again sometime soon.

Best Wishes,
Team Dishpatch

Valutata 4 stelle su 5

Find a better courier maybe?

The DPD courier let this service down as didn't bring to our door and didn't notify us it was left down the road. However, once my neighbour had the kindness to bring it over, we were really pleased with it. I am ill and cannot go out right now, this service brings excellent food to your door! The paneer dish was definitely much better than my local takeaway.

6 febbraio 2026
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Risposta di Dishpatch

Thank you so much for your review Jackie and we're sorry to hear DPD had mis-delivered this, it's super frustrating, though we do hope that our support team was able to help.

Best,
Team Dishpatch

Valutata 5 stelle su 5

Really lovely Taste of Padstow …

Really lovely Taste of Padstow …. and it wasn’t Rick Stein🤣
Paul Ainsworth’s meal was delicious - the Rarebit was a triumph, the pasties were small bites of delight and the little hash browns were lovely. The additional sauces and complementary dishes just added the extra zings. Loved it. The ‘desert’ was fudge - I’m not a great fan of fudge, but this was glorious, fruity and sharp with no buttery sickness that usual puts me off fudge!
After this I shall be off to Padstow to check out the restaurant!
Many thanks - especially appreciate the half price offer which made this a real steal! Full price would still have been great value!
The snacky style of the meal, accompanied the English rugby victory a treat!

7 febbraio 2026
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Risposta di Dishpatch

Thank you so much for your wonderful review Pat and if this has encouraged you to try the restaurant, this is a massive compliment so thank you so much!

All the best,
Team Dishpatch

Valutata 5 stelle su 5

Indonesian Curry

Rick Steins Indonesian Curry was a well-balanced meal with fish cakes loaded with fish and a sublime curry full of flavour.
Living in the north-west, I have never eaten food from Rick Stein before and this was an opportunity to check it out.
The menu was easy to prepare and to serve and make it look like a professionally served meal. A very enjoyable evening in, probably at a significantly lower cost than eating in one of his restaurants.

13 dicembre 2025
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Risposta di Dishpatch

Thank you so much for your review Mark and we're glad that you enjoyed Indonesian Curry! Thank you so much.

Best Wishes,
Team Dishpatch

Valutata 5 stelle su 5

Excellent Customer Service thank you!

Have loved Dishpatch offerings for several years now, especially for gifting, and recently had reason to deal with their excellent Customer Service - no fault of theirs, entirely due to my own forgetfulness - however they sorted me out with speed, charm and grace which makes me love them even more!

31 gennaio 2026
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Risposta di Dishpatch

Thank you so much for your review and we're so happy to hear you've enjoyed your experience with us throughout the years! The support team is always more than happy to help however they can, so if you ever need any support, please do not hesitate to get in touch with them!

Best Wishes,
Team Dishpatch

Valutata 5 stelle su 5

Lovely home cooked meals for special occasions

I cant fault this company and idea, yes you have to do some cooking but its all explained and gives you opportunity to talk and relax with family. Plenty of high quality ingredients, had a slight issue with booking and redeeming a credit but swift response to email and issue rectified quickly.

31 dicembre 2025
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Risposta di Dishpatch

Thank you so much for your review Lynsey and we're glad to hear the support team was able to help!

Best Wishes,
Team Dishpatch

Valutata 4 stelle su 5

Getting a little bland and boring

Been a customer for several years now. You seem to be going “off the boil” - maybe the prices need to rise to get better flavours and textures. It’s all getting a bit brown and vac packed slow cooked. When you started you had vibrant flavours and pop up chefs/ restaurants. Now it seems to mainly be celebrity chefs with menus that don’t change significantly.
I get that designing a menu to be shipped and cooked at home comes with challenges but some restaurants manage this much better than others.
Our local Michelin star restaurant manages to change their menu every month with the boxes containing a great selection of interesting flavours and textures with some cooking from scratch required. They also provide the provenance of all the main ingredients especially meat and cheese and we are certain they are responsibly sourced.

31 gennaio 2026
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Risposta di Dishpatch

Hi Frances,

Thank you for leaving us a review and this is a fair criticism.
With our menus as I'm sure you're aware, we do change them seasonally rather than monthly. Given our scale and delivering all over the UK, we like to ensure consistency when producing menus and due to the scale also it can be challenging to produce different menus monthly. This is however one major benefit of the Supper Club Membership - The members exclusive menus, which the team puts a lot of effort into producing, though we greatly appreciate your input on this. In terms of provenance, this is something the team is very conscious about and we're working on this, though if you ever have any questions about this with any of our menus, we'll be more than happy to help!

Best Wishes,
Team Dishpatch

Valutata 4 stelle su 5

Not cheap but reliable quality, good for a special occasion

Very tasty food which I have enjoyed with friends on several occasions
Portion sizes are generous always enough for three
quality is excellent and the delivery always comes right on time
I know its all the extras that makes it special but all the little packages can be a bit fiddly

2 febbraio 2026
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Risposta di Dishpatch

Thank you for your review David and we're glad to hear that you've been enjoying your experience with us. We do try to keep all of our menus as simple as possible, though some can involve a little more preparation than others depending on the menu. You can always check the instructions for each of our menus on the webpage directly, so you'll know what's expected beforehand.

Best Wishes,
Team Dishpatch

Valutata 5 stelle su 5

Such a treat and a great alternative to…

Such a treat and a great alternative to a traditional take away. Customer service second to none which is unusual now.

31 gennaio 2026
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Risposta di Dishpatch

Thank you so much for your review Viv and it's always a pleasure to help.

All the best,
Team Dishpatch

Valutata 5 stelle su 5

A last minute decision to enjoy a…

A last minute decision to enjoy a Dishpatch dinner. (Andi Oliver’s Chocolate curry goat).
We chose a favourite chef and she didn’t disappoint.
Well seasoned, fresh flavours, exceptionally balanced meal. Loved it!

31 gennaio 2026
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Risposta di Dishpatch

Andi's Chocolate Curry goat doesn't disappoint Anna, it's a firm favourite for sure! So pleased to hear that you enjoyed it.

Best Wishes,
Team Dishpatch

Valutata 4 stelle su 5

Very efficient ordering and delivery

Very efficient ordering and delivery.
Butter chicken tasty and tender. Delicious dhal.
Prepartion could not have been easier.

31 gennaio 2026
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Risposta di Dishpatch

Thank you so much for your review Stephen and we hope you get to dine with us again sometime soon!

Best,
Michael

Valutata 5 stelle su 5

Osso buco

A real treat, every course a pleasure!

On our second Supper Ckub subscription.

31 gennaio 2026
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Risposta di Dishpatch

Thank you for your review Ruth!
The Osso Buco is something else, so we're glad to hear you enjoyed it and you're making the best our of your membership.

Best,
Team Dishpatch

Valutata 5 stelle su 5

First Time and Lovely

First time order and it was excellent.easy to prepare, large portions and full of flavour and textures. Super recipe (paneer) and I would suggest it for anyone! Looking forward to ordering again 😀

27 gennaio 2026
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Risposta di Dishpatch

What a great review, John, thank you so much for taking the time to share your experience with us and we're glad to hear you'll be ordering again!

Best,
Team Dishpatch

Valutata 5 stelle su 5

Restaurant quality food

The box was delivered as expected and everything was carefully packaged.
We enjoyed the samosas and chutney and the slow-cooked lamb biryani was delicious with tender lamb, flavoursome gravy and delicious rice and pastry.
It was a good quality meal in the comfort of our own home

28 gennaio 2026
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Risposta di Dishpatch

Thank you so much for your review Jayne and we're so pleased you enjoyed your Biryani!

Best Wishes,
Team Dishpatch

Valutata 2 stelle su 5

Disappointing experience

Disappointing experience.
I’ve ordered direct from Rich Stein before & had a fabulous meal, so decided to order a meal as a gift for elderly parents.
When box arrived there was cream all over everything, the cream carton had split and cream covered all the contents. It was also all over the lid, so the box had clearly been upside down at some point - DPD clearly don’t take too much notice of the info on the side of the box re. careful delivery! The cream had started to solidify/congeal, so this must’ve happened early on in the journey. Other cartons were also split, so some very rough handling must have taken place - all contents are loose in the box so the likelihood of damage is high. There was a (defrosted) freezer pack at the bottom of the box, but no insulated packaging, so not great for seafood.
Apparently the food that was still edible was delicious, and Dishpatch offered a £20 refund, but overall really not worth the risk.

23 gennaio 2026
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Risposta di Dishpatch

Hi Sue,

Thank you for leaving us a review and we're sorry to hear of the damage caused here by DPD. Taking a look at the conversation you've had with our support team it was rather difficult to get a good understanding of what was damaged besides the cream. In addition to this we can confirm that our Gel Packs can turn to liquid during transportation, though they do still retain a lot of cooling when compared to standard water-based solutions. With this being said when it comes to contacting the support team, photos are really helpful to the team in helping identify any problems and solutions, though we appreciate that this was not possible at the time, however the support team is always more than happy to help however they can.

Best,
Team Dishpatch

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