Discover Financial Services Recensioni 322

They have the worst customer service in the world. If you want to talk with a banker, you have to wait 3 or 4 days on holding to recieve an answer. It's not a bank, it's a joke. Don't trust them. They ban your access to your debit card account for no reason and they don't answer. You can't access your money. It's like a scam.

Locked out of checking account since Monday!
Multi-hour hold times to get a person that says security has to unlock and then hangs up or they just hang up when they get the call originally! At this point I have thousands of dollars being STOLEN by Discover Financial services! STAY AWAY FROM THESE Crooks!

Very disappointed that Discover decided to lower my credit limit from $4800 to $500. Then, after I complained, they asked the IRS for my tax returns to prove my income, which I authorized and which they agreed my self-reported income matched my actual income on the tax returns and yet they still refuse to put my limit back up.

I bought food then I was locked out of my account for unusual activity on Monday at 7pm I’ve been calling multiple times a day everyday waiting for 3+ hours most times only to be disconnected or told that they are incapable of doing their job due to a technical issue it’s currently Sunday and I still do not have access to my account.

They unlinked my external account with no prior advice and it's literally impossible to reach someone to address the issue (nor by phone - over 90 minutes waiting time, nor by chat - no one answering, nor by Secured Message Center - they replied to call by phone).
As previous reviewers wrote, I had the same awful, outrageous, ridiculous experience.
I need to transfer money between the 2 accounts ASAP but no one is helping and it has been days since that. Stay away from this Bank, it's not a Bank, it's a joke.

I deposited money into my saving account, and Discover bank froze my account for about a month without a reason. I couldn't have access into my money. When I called customer service, I was told I had to wait for about half an hour. But, I waited more than 2 hours for someone to answer. After more than 2 hours the representative didn't help me and told me I had to call back two days later. Again, I had to wait more than two hours on phone. Please stay away from Discover bank. The customer service is awful. I have never had such experience with other banks.

Unbelievably bad customer service. Traveling across country, frize my card and account. Cant fix it on the app or website like all the other banks. Tried calling in for days. On hold today for 3 hours and then disconnected. Still cant get through. Horrible. Never again will I give my business to them. Come to find out this is normal for them. Wow

As another reviewer naiomi wrote, I also have a frozen account due to "suspicious activity" after owning the account for about a month. Yesterday I was on hold for 3 hours until the phone hung up. I called again and their fraud office closed. As I am writing this I have been on hold for two hours. I cant see or use my money. This is a ONLINE ONLY BANK they should have 5x the amount of reps than a regular bank uses. I am on hold to speak to a REP and then she will transfer me to the fraud office and who knows how long I will be on hold with them. Regretting my decision banking here.

This is literally by far THE MOST DISGUSTING, UNPROFESSIONAL BANKING service I have EVER had. I hadn’t even had my account for a month. Not a full thirty days and they randomly shut my account down and suspended it because of “unusual account activity” THERE WASNT ANY! I tried to log in, they wouldn’t let me. I couldn’t chat with anyone because they needed to verify it was me by logging in but I couldn’t log in!!!! I also had to call in customer service but there was a 90 minute wait just to speak to someone. All in all, they froze my accounts with all of my money and basically no proof of anything, and can’t get into contact with anyone. DO NOT BANK HERE!!!!!

Faithful cardholder for a few yrs
Cashback match is a great perk to join
but once this card is put into rotation it’s just ok.
Credit monitor & fraudulent alerts come kind of standard nowadays, my beef is with the credit increases especially w/ this current economy situation.
You can follow bankrate 3 rules to getting a good chance @ getting the increase & I still got nothing, please adjust that algorithm to lookout at least for good standing current customers.
The live loan reps usually give out some valuable tips about their company, credit questions & other alternative solutions.
due to interest rate raising rapidly your interest rates on your card are changing w/ out u knowing & credit increases aren’t a priority anymore
Some companies like credit 1 are charging to up your limit, this company falling off they almost down there w/ them.

Discover has the best customer service!!! In recent years many companies began outsourcing their calling centers offshore such as the philippines. It is usually a waste of time talking to them being that they don't know english and are not very knowledgeable. ON THE OTHER HAND, DISCOVER HAS A US BASED CUSTOMER SERVICE ONLY!! There is almost no wait time to connect with a intelligent knowledgeable agent. Thank you discover for putting your customers first, unlike the other companies which save money by hiring foreigners at the expense of their clients. Thank you, Thank you, Thank you!!!

They issue you the card with out getting identity verification and when you send all the documents from your bank, they give you the runaround about resending the documents not worth the aggravation. The worse credit card company I’ve ever dealt with.

I’ve held a Discover card account with usage of their mobile app for over 2 years now. DISCOVER has added an ONLINE PRIVACY PROTECTION feature where they scan the web and opt u out all those intrusive sites that share your personal info! This is a really exclusive amenity for being a Discover member. I get compelled to share this because I am big on privacy and credit, and I’ve never seen this service! GREAT LEVEL UP!

Discover declined to refund me an unknown charge as their company states. While purchasing 2 websites on Wix.com, an unknown charge was found. After reporting the unknown charge to Wix, they denied our request for refund as it was a few days outside their 14-day return policy.
As a customer, we assumed Wix would be understanding and refund the unused website plan (that was never used). Apparently, they'd rather spend $115 paying their employees to fight with me over the money instead of just simply refunding us.
After reviewing the case, Discover failed to protect us from an unknown charge as they claim to do. I provided them with the invoice that was found to be charged to our account as evidence. Apparently, Discover does not stand behind their clients as they claim...

I opened the account, got the card, activated it and the first transaction mere minutes later is declined for 'security'. Waste of time and customer service was useless. Closed the account per my request without any security verifications. So I can't use the card without confirming who I am but I can close the account without confirming who I am???? And five (5) representatives can't explain to me how that's possible? 'Excellent customer service'? 'Security is very important'? I don't think so.

Despite having an 800+ FICA credit score, Discover would only give me a $2,000 credit limit. I had a $2,700 purchase to make, so I transfered money from a Discover deposit account to pre-pay my credit card account. I had a $3,600 credit balance, but Discover declined my $2,700 purchase. I called and spoke to a representative and a supervisor, and they told me I could not use my own money because the purchase was more than my credit limit. They exerted unauthorized control over my $3,600 credit balance which in my state is a crime. I closed my card account and I am withdrawing all my money from our 3 deposit accounts.

I tried to file a dispute with Discover. For over 3 months I tried working with them on this matter. The agents were inconsistent, careless, and honestly a nightmare to deal with. They couldn't give me any solid evidence to support why they validated the purchase and refused to send me documents on my file that I am entitled to. Basically, if you want a bank you can trust who will follow through with what they say they will do, don't bank with Discover.

I made a wire transfer from my Discover Bank account to Turkey on March 1st. I supposed to receive the money by March 16th, but still, I don’t have it. Discover bank wire transfer specialists are not helpful at all. They lost my money, and I don’t know what to do.

I have only banked with discover for about 5 months but it has been a good experience so far. Their mobile app is convenient and customer service replies to messages within 24 hours. They also gave me useful information when I made an inquiry on behalf of a relative who wanted to open an account from another country. And the interest rate for my savings account is about 10x what I get from my local credit union.

The one thing that seems off is the debit card that is supposed to give you 1% cash back. The first day I used the card I spent about $100 but only got $0.63 cash back which is a lot less than 1%.