Discounthomelighting.co.uk Recensioni 

883
TrustScore 5 su 5

4,9

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

What a great company- great prices on brands like Eglo and Britaliaand backed up by excellent customer service Highly recommend

Valutata 5 stelle su 5

Orders were dispatched very promptly and delivered quickly. Delivery efficient and an estimate of time given. Problems with one bulb dealt with very quickly, with replacement dispatched promptl... Leggi di più

Valutata 5 stelle su 5

Lovely company, I found them on Google search. Could not believe the great price I paid for 2 wonderful 4 tier waterfall pendant shades for my staircase. Excellent communication that links to the co... Leggi di più

Valutata 5 stelle su 5

Bought navy blue satin bedside lamps. Absolutely in love with them. I had an issue where the actual light bulbs didn't match (one was brightest than the other). After contacting the company, the prob... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

883 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(883)

16 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

They don’t issue refunds on returned goods

Be careful! They are all right when when it comes to taking your money but if you decided to return a item that is were it stops. They don’t answer emails nor give your money back. I had to file a claim with my payment service to get refunded, with all the time hassle that involves. Luckily I had all the tracking and delivery photo to prove my return if I hadn’t this I think I would have lost out. Not good.

27 aprile 2021
Non scritta su invito
Logo di Discounthomelighting.co.uk

Risposta di Discounthomelighting.co.uk

Hi

We are sorry you have not had this. Could you please email me direct to sales@birco-online.co.uk with your order number so I can investigate this for you and get this resolved.

Kind Regards
Helena

Valutata 5 stelle su 5

Excellent service

The book box files are sturdy and look stylish on our shelves; they were good value for money too. The Chinese tiles pattern, in particular, would make lovely presents. There was slight confusion with the initial order but this was sorted out swiftly and without question. I have no hesitation recommending this company.

17 aprile 2021
Non scritta su invito
Valutata 4 stelle su 5

If in doubt, pick up the phone

I was warned early on that there were delays on my order which I didn't have a problem with but then communication stopped and I began to worry. So I gave up on emails and phoned. I spoke to a lovely person called Helena and she was super helpful and looked into why communication had broken down. My order is due today and she said to phone back if asap if there are any problems. Can't ask for much more than that.

15 aprile 2021
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

There was an issue with my order, Hermes failed to deliver it. I've contacted customer service department and lovely lady Helena arranged for replacement delivery with Royal Mail instead.

15 aprile 2021
Non scritta su invito
Valutata 1 stelle su 5

Placed an order for Britalia BRL-GU10…

Placed an order for Britalia BRL-GU10 LED Smart Wifi GU10 Spot Lamp Dimmable 2700k-6500k | Alexa - Google Assitant × 10.

Tried them but it doesn't work. No matter what I tried. Tried a few bulbs. On 2.4 and 5ghz. Nothing. No apps connect. So asked to send them back. But no reply. So had to open a paypal dispute to try and get my money back. These bulbs are crap. Doesn't even connect to the join eld app, which is their own app, let alone smart life app.

1 aprile 2021
Non scritta su invito
Logo di Discounthomelighting.co.uk

Risposta di Discounthomelighting.co.uk

Hi Anjan

I am sorry to hear you are having issues with your product. I have sent you an email to the address provided on your order to work on getting this resolved for you.

Kind Regards
Helena

Valutata 5 stelle su 5

I am very happy with the lights that I…

I am very happy with the lights that I purchased for my home, they look really good. The delivery was fast and after sale and communication was excellent. I will definitely shop again in future and would recommend to anyone who wants to buy lighting for their home. Many thanks for fantastic products and service!

25 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

My lamps took awhile to come

My lamps took awhile to come, either because of Covid or brexit. The reason I wanted to write this was because of the excellent communication from this company. They kept us informed about the situation until we received the lamps, which we really liked. Well done and thank-you.

14 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Fantastic

Fantastic. Great products at great prices. Had a small issue with one of the bulbs but problem was swiftly rectified with great communications too. Highly recommended!

5 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service

Really impressed with their prompt and efficient customer service. I realised I had ordered the wrong size light and within minutes of sending them an email, I received a full refund. Now ordered the correct one :)

21 gennaio 2021
Non scritta su invito
Valutata 5 stelle su 5

Ordered 2 lampshades which…

Ordered 2 lampshades which unfortunately arrived badly damaged I contacted Mark who replaced them within 2 days.
Excellent friendly service and the lampshades are good quality.

19 gennaio 2021
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service from Mark

Fantastic service from Mark, almost immediate response to my email, with satisfactory result. Well done Mark! Thank you for your making my shopping experience an extremely positive one, will definitely order from you again in the future. 5 star service!!

18 gennaio 2021
Non scritta su invito
Valutata 5 stelle su 5

Brilliant customer service, excellent value for money!

Very impressed with the items I bought, the price I paid, the fast despatch and delivery. On receipt I noticed one of the light fittings was slightly damaged. I wrote an simple short email that evening and the next morning I had a refund in my account! I have had my trust in humanity restored by Mark Evans who was extremely helpfull, friendly and super fast sorting the whole thing in less than 24 hrs.
Well impressed! Keep up the good work and I'll be back!
Rinske :)

16 gennaio 2021
Non scritta su invito
Valutata 5 stelle su 5

Resolved problems very quickly...

Had a bit of an issue with my original order being sent incorrectly which I eventually had to chase up having not received some time later. Called in and advised to contact customer services via email.
Thankfully, Mark in their team picked this up and resolved the issue very soon after my initial email.

Mistakes can happen but it's how they're resolved that counts, so very happy with overall service despite the delay.

15 gennaio 2021
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più