Direction Law Recensioni 

1053
TrustScore 3.5 su 5

3,5

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Valutata 1 stelle su 5

Used for a shared ownership purchase and then a sale a few years back, along with an accompanying house purchase and was reasonably satisfied then. However, my next use, this last year, has been pre... Leggi di più

Valutata 1 stelle su 5

Purchased a house 4 years ago & Direction Law were recommended as solicitors.. 4 years on & regret this as for the last 3 months I am in no mans land with my mortgage.. Someone forgot to register my... Leggi di più

Valutata 5 stelle su 5

Direction Law were superb, we were first time buyers and they explained each step along the way which really settled our nerves. They do most of the work behind the scenes and email to let you know wh... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

THANK YOU! I am very grateful to everyone who has helped me through each stage. From someone who needed so much support and further explanation the past few weeks I am so appreciative that everyone... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Studio legale
  2. Notaio
  3. Avvocato specializzato in pianificazione immobiliare
  4. Avvocato
  5. Servizi legali
  6. Avvocato immobiliarista

Scritti dall'azienda

Direction Law is a firm proudly built on relationships. With staff of around 180, offices in London, South East, South West & the Midlands and 45 years of experience, we are one of the most established and largest specialist affordable housing solicitors in the country. In 2020 and 2021 we were awarded Highly Commended in the First Time Buyer Reader’s Awards in the Best Law Firm for Conveyancing category. We are a friendly, professional firm and we pride ourselves on communicating with our clients, clearly and concisely. While other firms may have conveyancers who deal with a variety of affordable housing cases, we have taken it one stage further and have individual dedicated teams specialising in either new build shared ownership, resale sales and purchases, or new build/Help to Buy respectively: thus, ensuring greater expertise. Our goal is to progress cases to exchange and completion as swiftly as possible, resulting in a satisfied client who has achieved their dream of home ownership with the minimum of fuss. For further information visit www.directionlaw.co.uk or for an instant quotation call 0800 158 82 81.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

1K recensioni

5 stelle
4 stelle
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3,5

Tutte le recensioni

(1053)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very helpful with every step along the…

Very helpful with every step along the way. Was always happy to answer any questions regardless to how small they seem. Very good service throughout couldn't fault them at all. I would definitely recommend Direction Law to anyone especially first time buyers.

28 febbraio 2023
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Risposta di Direction Law

Dear Courtney,
Thank you very much for taking the time to leave us a review. We are delighted that we were able to provide you with a very good service and answer your questions. We wish you all the best.
Kind regards,
Direction Law

Valutata 4 stelle su 5

Good service but difficult to get hold…

Good service but difficult to get hold of staff on the phone sometimes.

28 febbraio 2023
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Risposta di Direction Law

Dear Muritala,
Thank you for taking the time to leave us a review. We are pleased to hear that we provided you with a good service. We will work on improving our availability over the phone, thank you for your feedback. We wish you all the best.
Kind regards,
Direction Law

Valutata 5 stelle su 5

Prompt and effective.

Prompt and effective.
Easily accessible and very helpful

28 febbraio 2023
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Risposta di Direction Law

Dear Chidimma,
Thank you very much for taking the time to leave us a review. We are very pleased that we were able to provide you with a prompt, helpful and effective service. We wish you all the best.
Kind regards,
Direction Law

Valutata 5 stelle su 5

Direction Law have been fantastic

Direction Law have been fantastic. Mariah Arshad guided us through the process, answered all questions and responded quickly to all emails etc. we have completed is a matter of a month and a half. Cannot fault them, very grateful!

10 marzo 2023
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Risposta di Direction Law

Dear Chloe,
Thank you very much for taking the time to leave us a review. We are very pleased that Mariah was able to answer your questions and responded to you quickly. We wish you all the best with your new home.
Kind regards,
Direction Law

Valutata 1 stelle su 5

Poor and impersonal service that is over priced

Generally poor service with little to no communication on ongoing events until the very last minute. Used them for my first home purchase and was in no way assured by them at anypoint during the process. I had to chase up the thrid party myself to ensure the sale was moving as Direction Law did not keep up with the changes. A lot of money for very little service. Do not use if you are a first time buyer. Get a local solicitor who will be more help during the process.

1 marzo 2023
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Risposta di Direction Law

Dear Suzannah,
We are sorry to hear that you feel you have received a poor service. We are committed to providing a high-quality legal service to all our clients and we appreciate you telling us about it in order to help us to improve our standards. We would argue, however, that as affordable housing specialists we set our fees appropriately in line with this.
Kind regards,
Direction Law

Valutata 5 stelle su 5

Alia was brilliant

Alia was brilliant! Always answered my queries (of which I had a lot of) and very professional throughout the sale!

28 febbraio 2023
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Risposta di Direction Law

Dear Adam,
Thank you very much for leaving us a review. We are very pleased that Alia was able to answer your queries and provide you with a professional service. We wish you all the best with your new home!
Kind regards,
Direction Law

Valutata 4 stelle su 5

Service was ok

Service was ok, got fairly quick response. I never spoke to anyone over the phone though so felt very impersonal and got a few robotic answers back when I had questions. But for the price it was all good

27 febbraio 2023
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Risposta di Direction Law

Dear Phillip,
Thank you for taking the time to leave us a review. We are pleased to hear that we were able to respond to you quickly and that you agree that our fees are competitively priced. We wish you all the best.
Kind regards,
Direction Law

Valutata 5 stelle su 5

Direction Law have been great!

Direction Law have been great throughout my whole conveyancing process. In particular, I’d like to thank and recommend Grace Flagg. She was very professional and helpful always. Any queries I had, she always quickly responded. Thank you!

24 febbraio 2023
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Risposta di Direction Law

Dear Libby,
Thank you very much for taking the time to leave us a review. We're very pleased that Grace provided you with a professional and helpful service, and was able to respond to your queries quickly. I'm sure she will be thrilled to read your comments. We wish you all the best.
Kind regards,
Direction Law

Valutata 5 stelle su 5

Sale of my house

Christopher Grove was very helpful in answering my questions when I didn’t understand something. Christopher spent time going through the questions ensuring that we answered accurately as we can.

23 febbraio 2023
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Risposta di Direction Law

Dear Emma,
Thank you very much for taking the time to leave us a review. We're very pleased that Christopher was able to effectively answer all of your queries while dealing the the sale of your house. We wish you all the best.
Kind regards,
Direction Law

Valutata 5 stelle su 5

Very positive experience :-)

Great overall experience, thank you! Shannon kept me informed at every stage, her approach is person centred, friendly and professional. My emails were always answered promptly. I would definately recommend Direction Law.

22 febbraio 2023
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Risposta di Direction Law

Dear Michal,
Thank you very much for taking the time to leave us a review. Here at Direction Law, we pride ourselves on a person centred, friendly and professional approach so we are very pleased that Shannon was able to deliver this and I'm sure she will be delighted to read your comments.
Kind regards,
Direction Law

Valutata 5 stelle su 5

Helped with first house purchase

Alia did an excellent job of helping us to acquire our first ever property. All handled very well and completed well on time. When it came to contract exchange and completion she was very much on the ball. Would use again and recommend to others

24 febbraio 2023
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Risposta di Direction Law

Dear Ashley,
Thank you very much for taking the time to leave us a review. We're very pleased to hear that Alia did such an excellent job and I'm sure she'll be delighted to read your comments. We wish you all the best with your new home.
Kind regards,
Direction Law

Valutata 5 stelle su 5

Kept me updated with all that was…

Kept me updated with all that was happening. Recommend this company

24 febbraio 2023
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Risposta di Direction Law

Dear Kerry,
Thank you for taking the time to leave us a review. We are pleased to hear that we were able to keep you updated effectively.
Kind regards,
Direction Law

Valutata 4 stelle su 5

The team at Direction Law were really…

The team at Direction Law were really helpful, attentive and responsive. Thanks to their support / liaising with the necessary third parties, we were able to complete the purchase of our property sooner.

23 febbraio 2023
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Risposta di Direction Law

Dear Stuart and Stella,
Thank you very much for taking the time to leave us a review. We are very pleased to hear that we are able to provide a helpful, attentive and responsive service and that we were able to help you complete on the purchase of your property quickly.
Kind regards,
Direction Law

Valutata 5 stelle su 5

We had really fantastic experience with…

We had really fantastic experience with Direction Law. As we are first time buyer, we know nothing about purchasing property. But our solicitor Christopher was really patient and professional to answer all the queries that we raised. He always replied us in very short period of time. This made us feeling very secure during the whole purchase (the purchase took us almost a year). The team dis everything efficiently especially in the final stage of contract exchange. Well done!!!

24 febbraio 2023
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Risposta di Direction Law

Dear Charlie,
Thank you very much for taking the time to leave us a review. We are very pleased that we provided you with a patient and professional service. We wish you all the best.
Kind regards,
Direction Law

Valutata 5 stelle su 5

Fantastic service!

First time home-buyers here, and first time using a solicitors which we were so glad for the recommendation as we could not fault their service whatsoever! In fact, I'm surprised to read negative reviews on this company and felt that I had to leave a review since we had nothing but a positive experience.

Amina was fantastic throughout our entire process from start to finish, she really did help us, professionally, promptly and efficiently! We could not be more grateful to her and shall definitely be returning to Direction Law when we next need help :)

Thank you Amina, and to Direction Law for your assistance!

18 novembre 2022
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Risposta di Direction Law

Dear Natasha,
Thank you so much for taking the time to leave us such a lovely review. We are ecstatic that we were able to provide you with a professional, prompt and efficient service and I've no doubt that Amina will be absolutely delighted to read your comments. We would like to wish you all the best with your new home!
Kind regards,
Direction Law

Valutata 5 stelle su 5

Thank you so much for all your support

Thank you so much for all your support!Specially big big thank you to Mariah who is very professional and patient!She just helped us exchanging our contract today!Really appreciate her prompt reply and efficient work!

23 febbraio 2023
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Risposta di Direction Law

Dear Mrs Guan,
Thank you very much for taking the time to leave us a review. We are very pleased that we were able to provide you with a professional and efficient service and Mariah will be delighted to read your comments. We'd like to take this opportunity to wish you all the best with your new home.
Kind regards,
Direction Law

Valutata 1 stelle su 5

Buyer Beware: Faceless, unresponsive, dishonest.

If your transaction is straightforward and not time bound, and you are willing to take a risk nothing will change through your transaction, then using a 'conveyance factory' firm such as Direction Law will save you some money. However, our sale experience - while straightforward and not time-bound - was not a good experience and almost cost us securing an offer on our onward chain. They 'barely' do the absolute bare minimum, and communications are almost non-existent despite multiple emails and calls to request an update due to long periods of silence. When we came to completion, we had to chase clarification on important details from 3rd parties due to non-response from DL, and we discovered DL lied about steps they'd taken in the process. With hindsight, we will be paying the extra for a firm who deliver on what they promise and are willing and able to respond to any bumps in the road.

10 febbraio 2023
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Risposta di Direction Law

Dear Homebuyer,
We're sorry to hear you feel you have received unsatisfactory service, but as we are unable to find your details on our system we therefore cannot comment on your claims.
Kind regards,
Direction Law

Valutata 1 stelle su 5

So slow our remortgage evaluation lapsed.

Direction Law was unable to get our remortgage over the line in months. By the time Direction Law finally expedited the title registration our evaluation survey had lapsed. Despite trying to get in touch dozens of times through the process.

22 febbraio 2023
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Risposta di Direction Law

Dear Dennis,
It is unfortunate that the Land Registry is dealing with a severe backlog at present, and we regret that this slowed the process of your re-mortgage, so we do understand your frustration entirely. We are committed to providing a high-quality legal service to all our clients and we appreciate you telling us about it in order to help us to improve our standards.
Kind regards,
Direction Law

Valutata 1 stelle su 5

Do not hire Direction Law

We used Direction law years ago for our first buy, we thought it was fine so we instructed them again to deal with our sale.
They are unhelpful, slow, fail to explain anything, lie to you, I had to chase them and do their work for them. I tried to call several times, no one answers apart from the sales team. Had to put through a few complaints, responses were defensive and didn’t change the service. They nearly jeopardised our purchase of another property and the estate agent advised it would negatively impact our offer if we stayed with slow unhelpful direction law.
It’s difficult to know what a decent service is when you’re a first time buyer/seller. Our new conveyancers have been a dream compared to Direction Law. Don’t waste your money

1 febbraio 2023
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Risposta di Direction Law

Dear Cust23457,
We're pleased to hear that your purchase as a first time buyer went through fine. We regret, however, to hear that we were unable to act on your behalf for your sale.
We're sorry to hear you feel you have received unsatisfactory service, but as we are unable to find your details on our system we therefore cannot comment on your claims.
Kind regards,
Direction Law

Valutata 1 stelle su 5

All the bad reviews here are true, DO NOT USE THIS FIRM

All the bad reviews here are true, worst Solicitors I've ever dealt with in my life! I've spoken to quite a few people who have experienced systematic discrimination and racism from this fir and we are all putting forward a compliant to the SRA! Law firms like this should not exist!!

2 febbraio 2023
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Risposta di Direction Law

Dear Ms Kuti,
Unfortunately we were unable to continue to act for you for reasons which we are legally unable to disclose. We can however assure you that the decision to withdraw our services was made for legitimate reasons and not in any way due to any form of racism or discrimination.
Kind regards,
Direction Law

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