I am with this company a few years now and overall I am happy with it. This is the third time I used them for minor issues occurring abroad. In the past they have been fantastic. This time the whole p... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Policy on auto renewal, which is how I progressed, but was allowed to delay the start date of the new annual policy, which suited my circumstances this year. Paid at original renewal date, but new pol... Leggi di più
I always use direct car excess every year. it give me peace of mind when renting cars and I dont have to pay the very high excess cover insurance charges the hire companies always try to sell me. Ive... Leggi di più
Simple to buy a cover, for a reasonable price. Few years ago made a claim, for tiny rim scratch (dodgy rental company Green Motion, Vilnius, Lithuania). After filling all the forms direct-carexcess pa... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Direct Car Excess Insurance aims to provide excellent customer service, providing a range of cover to suit all car rental insurance needs. You can be confident in choosing us to insure your car hire. We recognise the value in the Financial Conduct Authority initiative of Treating Customers Fairly. We believe that if we treat you, our customer, fairly at all stages; then this will enhance our core values and lead to better service. Therefore we are committed to ensuring that we embed the principles of Treating Customers Fairly within every aspect of our business.
Informazioni di contatto
Third Floor Riverside House, 40-46 High Street, ME14 1JH, Maidstone, Regno Unito
- 0333 323 0208
- info@direct-carexcess.co.uk
- direct-carexcess.co.uk
4,7
Eccellente
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Easy to navigate
Easy to navigate, didn't take long to fill in application and will use again.
22 aprile 2023
Very good and frendly
25 aprile 2023
Excellent value for peace of mind and…
Excellent value for peace of mind and being able to say “no thank you” yo the car hire companies when they offer you additional cover at inflated price.
23 aprile 2023
Clear and straightforward.
17 aprile 2023
Cheapest around!
Found the website so easy to use. I shopped around and Direct Car Excess Insurance definitely was the cheapest policy I could find to have my husband and I both as drivers on the policy.
Was super quick and easy to purchase. Very happy.
15 aprile 2023
Easy to use website and great product
11 aprile 2023
We explained that our computer would…
We explained that our computer would not let us print a copy of the document but you were unwilling to send us a paper copy for our use so we had to cancel the policy and look elsewhere
5 aprile 2023
Risposta di Direct Car Excess Insurance
Hi Margaret,
Thank you for taking the time to review our services.
Unfortunately, we do not provide paper copies. I am sorry that this caused an inconvenience to you.
Kind Regards,
Shannon
Excellent e policy is perfect for I wanted and…
The policy is perfect for I wanted and the company's administration is great with no hazel renewable facilities
I F Connolly
4 aprile 2023
Insurance renewal
The renewal process was easy to follow. Insurance of the excess through Direct Car Excess Insurance is much cheaper that through the car hire companies. I have claimed in past years so I know it works.
5 aprile 2023
Easy to renew and cheaper price than…
Easy to renew and cheaper price than previous year.
3 aprile 2023
Immeadiate attention
Immeadiate attention, and a good clean car which was easily accessable.
2 aprile 2023
The agent was helpful and answered my…
The agent was helpful and answered my queries efficiently.
30 marzo 2023
Quick and easy to process.
22 marzo 2023
Really easy to do
28 marzo 2023
Easy process and completed quickly.
30 marzo 2023
I gave them my new bank details which…
I gave them my new bank details which they subsequently failed to act upon and reported to me that my premium had not been paid.
29 marzo 2023
Risposta di Direct Car Excess Insurance
Hi Charles,
Thank you for taking the time to review our service, we are sorry that you feel a two star review is warranted.
I can confirm that unfortunately, the new bank details were not stored correctly on our system and that is why you were notified that payment had not gone through.
If you would like to email me at crt@riverside-underwriting.co.uk, I can ensure that you are covered for any rental taken during the failed renewal period.
Kind Regards,
Shannon
Really good price for the annual…
Really good price for the annual policy, would use again.
22 marzo 2023
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