I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Leggi di più
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Leggi di più
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Informazioni di contatto
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Stati Uniti
- sales@direct-brand.com
- direct-brand.com
Le persone hanno visualizzato anche
Risposta di Direct Brand
Thank you for taking the time to review.
Risposta di Direct Brand
Thank you for taking the time to review.
Risposta di Direct Brand
Thank you for the honest review.
Customer support
The part I ordered did not work for me and I am trying to return it. When I called customer support I was sent to a que and left a message. I am still waiting 5 days later so I called again and was again sent to the que. Now I am not sure how I can return this part and get a refund.
1 novembre 2022
Risposta di Direct Brand
Dear Brian
We are sorry to hear about your experience and have reached out to you by email to discuss how we can assist with the return.
I paid extra for my package to get here…
I paid extra for my package to get here fed air I gave instructions for the package to be placed in the black box on the front porch. proof of delivery picture showed the package on the ground with a dog by the package. This was unacceptable
27 ottobre 2022
Risposta di Direct Brand
Dear Johnny
We are sorry Fedex have not delivered the package as instructed. We have refunded your shipping costs.
Easy to order fast delivery in prefect…
Easy to order fast delivery in prefect shape when delivered thank you!
6 ottobre 2022
Satisfied
I received the part in a timely manner, unfortunately it was not the part we needed and the one I do was out of stock. Just hoping to get one before winter. A year without hot water is disheartening but I'm keeping the faith with direct brand.
4 settembre 2022
Affordable quality parts;friendly and helpful staff
We've owned the same pellet stove since 2007,so when parts started wearing out,I was surprised at the price of replacements locally and online.When the distribution motor went,I was lucky to find Direct Brand had what I needed at a price much lower than other places.I was pleasantly surprised at the quality of said unit.Very pleasant folks to work with to boot.Now I can keep the house warm without breaking the bank or settling for lower quality parts as I have done in the past...'shopping here for all my pellet stove parts from now on.
4 settembre 2022
Right on service
Service was fast and easy. The part was slightly ill fitting though it was an exact model match number match. Did some minor widening mod of the opening for part to fit through…easy for me but not so for folks without proper tools This is the manufacturer fault though.
1 settembre 2022
I received my order quickly and it was…
I received my order quickly and it was the right part, worked out nicely..very satisfied
19 luglio 2022
Parts shipped very quick!
Parts shipped very quick and had me up and running in a few days
11 luglio 2022
Working great
My furnace motor went out and on a Holiday weekend. If that's not bad enough it also runs my AC unit. Ordered a new motor from Direct Brand and it was here overnight, after the weekend and Holiday was over. I had it up and running in about 45 minutes.
10 luglio 2022
Fast and easy ordering
6 luglio 2022
Great shopping experience
26 giugno 2022
Excellent price and product
23 giugno 2022
Ordered a part that I verified with the…
Ordered a part that I verified with the company they had in stock. One hour later the order is cancelled by the company advising the item is not expected to arrive at their facility for another 7 weeks.
6 giugno 2022
Risposta di Direct Brand
Hi Ryan,
When I spoke with you this part appeared to be in stock with our supplier. I later found out that it was our of stock with extended lead time and you were immediately refunded. I apologize for the inconvenience. Let me know if we can be of further assistance.
Matt
I want to thank you for your quick…
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock.
I highly recommend your company, product and service.
Thanks again so much for your quick response.
Larry
2 giugno 2022
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