Dickson Chemist Recensioni 

I'm not someone that has ever written a review before... but this company is by far the worst I've ever dealt with in the UK, in customer service and competence.

First, they lost my prescription in spam, they tried to offer me free delivery to make up for it, then they made me pay it, then they made me jump through multiple hoops for a refund.

After the delay, they sent out the prescription on Friday with 24-hour delivery, said it would definitely arrive by Monday (as I was away). It arrived on Thursday - turned out it didn't even get sent 'til Monday.

Then they sent me another bottle, where they got the amount and the prescription label wrong.

Then the other bottle that eventually came - had some random extra drug in the bag I wasn't even prescribed.

I messaged them to clarify about the wrong label and to check the medication was correct, and all they were concerned about is I received an extra bottle without being charged.

Absolutely shocking service.
This is a paid for service..even nhs with how terrible that is..is better than this..now that is saying something.
Mcas clinic online - appointment is meant to be half an hour..which is nothing. Yet it was under that time. Forms you fill out that take so long..is a waste as they will not even bother reading it. Says they are knowledgeable and serve functional side too..thank God i went in with my own plan because they knew nothing and had nothing to say or add. I was told via email before booking with them, that they can compound the medication..hence why i booked with them. Since the appointment i have been chasing trying to get the medication via numerous emails and calls..2 weeks on and i still have not recieved anything.
I called the clinic (goes to ldn) and i had the rudest most unhelpful person i have ever spoken to..it was truly shocking. They also said on the call they do not compound..so what the heck? Told one thing then told another and have wasted time, energy, money for no reason. They do not give you time..compassion..or help. And instead rude and lazy. Last thing anyone who is ill with such a severe illness like mcas should deal with. I wish I can leave a Google review. This is the first review I have ever left. Honestly.. please dont bother.
UPDATE
Now to add to the insanely bad experience, I was quoted £45 for the medicine, their website states £30 - I thought ok maybe as it is compounded. Now got told after my first bottle it will be OVER DOUBLE the amount they first charged?! How on earth is this all acceptable? I'd never have paid for the meds or booked with them if I knew this! No way I can afford it, and no point trying to work on my body accepting it if I can no longer carry the medication on..so now all I have to show is almost £300 out of pocket, with a lot of unnecessary stress and awful experience.

I have to say that so far, I am not at all impressed with the LDN service of Dickson Chemist.
I had a £50 phone consultation (was supposed to be face to face, which I would have preferred but she phoned instead) from one of their independent pharmacists. I found her arrogant frankly and fed that back. I don't feel 'offended' but I would definitely not want to speak with that person again. She acted as if she was doing me a favour. Awful superior manner. Her prescription that was available for me to see online (they also need to update their log in for private patients... it's so clunky and old fashioned), was as clear as mud frankly. I should not need to qualify that I am an intelligent woman but important to remember that all we need to know is how much to take and when to take it... that's all. Simple. I had to phone Dickson's and did speak to a helpful and polite member of staff there. I did tell her that I was less than happy with the pharmacist and guessed that they are associates.. .so many associates nowadays are like this, not interested in the client, only in making an extra bit of money. My sublingual LDN drops arrived a few days ago and the label is as confusing as the prescription was. Honestly.... I may even go somewhere else in the future. As a new client/patient I'm not at all impressed.

They never get prescription correct. Don't take feedback well. Blame customer.

Awful experience. They billes me three times for the wrong medication and also failed to send me the medication that I'd paid for. It went missing in the post and despite me showing them proof from Royal Mail that it was missing, they refused to send me any more, refused to refund me for the incorrectly processed payments, and even refused to send me medication after my doctor sent another prescription to them. They were deliberately unhelpful and seemed to enjoy being rude and obstructive. All I wanted was the medication that I'd been prescribed and paid for and they refused to send it repeatedly for 3 weeks.

The worst customer service - ignored my emails about change of address, meaning my prescription was sent to the wrong address; ignored my requests for login reset, meaning I couldn't update my payment details; ignored my emails about change of name, making them in breach of GDPR. They clearly have no respect for their customers and I will be using another pharmacy in the future.

They tell me My husband's prescription will be delivered that day when I call,never is.
I have to ask my son, who has a busy life to please pick it up after a week and half of waiting.
They just lie, continually, Glenmavis pharmacy Airdrie.

Very Good Customer Service.
My experience has been very good with excellent delivery and service. Also had a very good consultation Janine Milne who was very helpful with alternative treatments so would highly recommend

Wow there's a lot of bad experiences on here, but I have to say I have had nothing but good coming from the old Edinburgh road outlet. All the staff are polite, helpful and informative. On first name terms with several of the staff. A lot of the delays or mistakes are at the surgery and knocks on to the pharmacy. But generally, my experience is a positive one.

Fast to get things completed to prescribe LDN but communication after that has been poor. Took days to reply to e mails or did't reply at all when I was having bad side effects. Staff e mailed to ask my prescriber a question for me and I had no reply. Very disappointing and added to the stress I was under with the reactions/side effects. Lack of support when required.

Poor customer service, extremely unprofessional stay away.
This chemist was processing payments without my authorisation even tough I requested for my card not to be save on their system.
When I complaint they completely ignore it until they realised I was not going away.
They seem not to care, it made me wonder if they treat their customers like that because they are sick or elderly without the will to pursue a complaint.
Not worth the hassle

Trying to get a video appointment, as offered on their website, for a disability accommodation is about as graceful and rewarding as a car crash.

Spent a couple of weeks double checking it's possible via email before booking and pre-paying (£50), checked the software required so I can install it on my laptop beforehand, and have had nothing but telephone calls since, despite me telling them again and again that I cannot do audio-only communication.

Firstly, they opted to telephone to tell me they need to reschedule the appointment (they told me this by email afterwards), and then I got multiple telephone calls (late ones) for my appointment.

Each recent reply to my emails seems to acknowledge the video call request, that it's a disability accommodation covered by the Equality Act 2010, and confirm it will happen but it is now 40 minutes past my consultation time, 3+ hours past the ORIGINAL booked time, and all I've had is 5 more telephone calls from a withheld number but no video call or anything via WhatsApp as promised.

WhatsApp is not a professional platform for a video consultation about health, but that's what they said they would use - there were no options given to me. Besides not being made for confidential, professional medical calls, WhatsApp is a poor choice due to lack of live captions on the Desktop app. This means if anyone else is like me with auditory or hearing issues, there is no additional support for that.

I have no idea what to do now. I was told they're the best place for a consultation for LDN. But apparently they only serve people who can use audio-only telephone calls and who can sit and wait all day for a call, endure reschedules by them, and ignore their health needs to do this (THE health issues that they're wanting LDN for).

I hoped that by communicating 1-2 weeks in advance it would help everything happen smoothly, giving them ample time to communicate to whoever would be making the call. This was me giving them extra chances to get it right, but it was not a requirement because I was told all I needed to do was request a video call in the booking form, which I did.

I am speechless that they have created this situation entirely by themselves. The vast majority of their patients will have a health issue or disability like I do that is covered by the Equality Act 2010.

Edit to add an update 2 weeks later:

I eventually spoke with a lovely pharmacist, but this was several hours late and came when I wasn't ready as I had waited yet another hour and stepped away from my computer. As a result, I didn't get a chance to ask the important questions I need to ask. The pharmacist said she would email the details of what we discussed, but when she did 2 days later, she skipped some of what she promised (and I didn't catch on the call) and some details weren't what I wrote down. E.g. starting dose 6x higher than what she said on the call. I emailed back with the questions I had and to ask about this and two weeks later I'm still waiting for a response to my questions. The leaflet with the LDN gives yet another starting dose suggestion - so I've had three starting doses suggested now.

In addition to this the pharmacist just tried to give me a WhatsApp video call totally out of the blue today. I am not set up to take calls, had no forewarning whatsoever, no communications at all. I had to message her back on WhatsApp to remind her of ALL of the above about disability accommodations but I am highly concerned I am messaging her personal WhatsApp account on her own phone, which means no privacy assurances.

This whole thing is a total shambles and I feel left out to dry. Have paid money - but for what exactly? I have medication I cannot use and no guidance. I've been told by another medical practitioner that all this probably constitutes medical negligence. If I was in the middle of using LDN and needed urgent support there would be NONE for me.

Treatment of young staff is very poor (Whiteinch Branch)
A clear reluctance to properly train Trainees and also very quick to throw the same staff onto the front-line and then savage them for any mistakes! Horrible place to work and little wonder the staff turnover is so high.

I would recommend this store get a mystery shopper.as I go through the comments I see the same frustration about 20 staff doing prescriptions 1 member serving qué of 15 at the rate of 1 customer per 10 mins.repeatedly and staff unconcerned.i thought if you had a trading license there were standards to be met.in this shop it's unclear who is organising the shop.they forgetting it's customer that keep the business open and as such we don't deserve the service being offered be interesting to know exactly how many complaints they have had I couldn't find their actual website to complain.not sure if the trading standards could see what the issue is.but defo checking covid is long gone and theirs only so many people prescriptions yous can loose.i hope it's not them machines with all them people manning them and not he people that's the problem

I usually ask for my prescriptions to be posted to my London address, but recently I asked them to post it to an Edinburgh address, and I made sure they understood that via email and phone call. They confirmed and reassured me that the parcel will be posted to the Edinburgh address, which I explained via email is a one off only.

Earlier today, I emailed them to request an RM tracking number, and when I checked it, guess what I discovered? Yep, the parcel has already arrived at the Paddington Depot in London! To say that I am frustrated and annoyed is an understatement! This is pure negligence on Dickson Chemist’s part, and I now have to clean up this mess myself.

Always a problem at both of these 2 chemists owned by Dickson. Takes for ever to get a script filled. Today another problem, the computer was down. Had to go to the other one where I got attitude because I asked for it to be filled rather than come back later which I couldn’t do. More usual problem is they can’t find the prescription. Today I was only person in shop and waited for 15 mins before asking if it was much longer. She told me I would have to wait I was in a queue. What queue?? I was on my own. Dreadful place.

I use them for private prescriptions and highly recommend. Very thankful for them

I see a lot of negative experiences here but if you had to deal with some of the lot (addicts) the workers have to deal with, you'd act the same way. All grumpy and moany. I'm talking the Bridgeton branch here.

AVOID. Staff in this pharmacy need urgent customer service training. They say one thing then do another. They have the temerity to try and blame you for their short comings. They will resort to calling you names in front of other customers, yes, you Mr Pharmacist. If you want a staff member who shouts you down on the phone and then tries to paint herself as a victim, then visit Dickson Chemist at Tollcross. Staff so contrary with their comments it’ll make your head spin. As for the “letterbox” delivery service that staff boldly offer - it transpires that when the package that they have created won’t fit through the letterbox the pharmacist will claim they don’t offer a “letterbox” delivery service!?! Appalling service. Abusive customer service. AVOID.

Incredibly frustrating - there's an issue every time I go in.

For some reason if you have a balance it doesn't get made up til you go to collect it so you have to come back. I went in to collect a balance today and was told to come back in 30 mins while they made it up - I handed it in last week!

The Bridgeton branch always has a queue and it's rare that I go in and am just able to pick up my prescription and leave. I have to allow at least 30 mins every time.

I got my repeats delivered for a while but it was never clear when they would turn up so I had to cancel this. The delivery driver was lovely though.

The staff are, for the most part, lovely. However, the management of the branch is horrendous. There's only one till, if someone in a queue has an issue then everyone has to wait.

Please, please take this on board and improve your pharmacy Dickson's. I go because it's the closest to the GP but it would be quicker to go elsewhere and I regret it every time.