Amandine a été très réactive dès lors la prise en compte de la demande. Elle a été complète dans ses demandes pour que l'intervention soit efficace et rapide. Vraiment, je suis ravie que ma problémat... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I had support from Boyan, regarding reconnecting/integrating Dext with Sage 50. I am not IT trained at all and not having Dext working due to waiting for upgrades on the their app was extremely frust... Leggi di più
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A couple of days ago I left a scathing 1* review for Dext, following an issue with their billing that had seen me paying for a plan with allowances and costs way beyond what I had ever needed for the... Leggi di più
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Très satisfait de Dext. La fonctionnalité de récupération et de gestion des factures est très pratique au quotidien. Les documents sont centralisés facilement, ce qui permet de réduire les tâches... Leggi di più
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Dettagli dell'azienda
Informazioni su Dext
Scritti dall'azienda
Dext is the bookkeeping automation platform that eliminates much of the manual drudge work that slows bookkeepers and accountants down. It slashes the time it takes to capture, code, publish and reconcile invoice and expense data. And it’s the only platform that combines Data Capture, Data Automation, Data Health and Practice Productivity, all in one place. Simply, it gives bookkeepers the tools they need to make their clients’ accounting effortless.
Trained on more than 320 million documents per year, Dext extracts financial data with 99.5% accuracy. We integrate with most major accounting packages and over 11,500 banks, suppliers and marketplaces worldwide. And to date, we’ve saved bookkeepers more than 35 million hours of manual data entry.
Dext is the number one bookkeeping automation provider, with over 11,500 partner firms and 700,000 business customers, along with recent award wins, including Small Business App of the Year at both the Xero Awards 2024 and the Xero Awards US 2024.
Informazioni di contatto
Unit 1.2 Techspace Shoreditch, 25 Luke Street, EC2A 4DS, London, Regno Unito
- +44 (0)203 699 5005
- support@dext.com
- dext.com
4,7
Eccellente
2K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Très contente de Dext
Très contente de Dext. Très simple d'utilisation (même pour quelqu'un comme moi qui n'y connait rien en compta) et en cas de problème l'assistance répond vite et bien. Je recommande vivement
21 febbraio 2026
Non scritta su invito
Risposta di Dext
Nous vous remercions sincèrement d’avoir partagé votre expérience. Savoir que Dext vous paraît simple à utiliser et accessible, même sans expertise comptable, compte beaucoup pour nous. Nous sommes également ravis que notre équipe Support ait été présente lorsque vous en aviez besoin.
The best of dext is that I get a…
The best of dext is that I get a response within 10 to 15 minutes.
20 febbraio 2026
Non scritta su invito
Risposta di Dext
Thank you for your feedback. Fast response times are something we take seriously, so it’s great to see that reflected in your experience.
DEXT is so easy to use
I find DEXT extremely easy to use. I can send pictures of my receipts or forward emails. Then it is quick and easy to reference the correct account and put in a description.
18 febbraio 2026
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Risposta di Dext
We appreciate you taking the time to leave this review and for sharing how useful Dext has been. Thank you for your support.
l'application est pratique et intuitive…
l'application est pratique et intuitive que cela soit le site ou l'appli portable
19 febbraio 2026
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Risposta di Dext
Merci pour votre avis. Nous apprécions que vous souligniez l’expérience sur le site web comme sur l’application mobile, et sommes ravis que cela vous convienne.
Helpful, friendly, fast and efficient!
Their support team are super helpful, friendly and efficient with really quick turn around time with responses.
18 febbraio 2026
Non scritta su invito
Risposta di Dext
Thank you for taking the time to share this. Delivering helpful and timely support is incredibly important to us, so it is great to see that reflected in your experience.
Découpage par facture infaisable
J ai un fichier de factures
Des factures comportent 1 p d autres 2 p et d autres 3 p
A priori Le logiciel Dext ne sait pas découper le fichier de facture
Je suis obligée de la faire à la main !
J utilise la version Dext pme
Voilà c est particulièrement fastidieux à faire et pourtant la licence coûte environ 25 euros par mois.
13 febbraio 2026
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Risposta di Dext
Merci d’avoir pris le temps de partager votre expérience. Nous comprenons que cela puisse être frustrant lorsque les documents ne sont pas traités comme vous l’attendez.
Il existe deux adresses email différentes pour envoyer des documents à Dext, chacune ayant un usage spécifique:
- @dext.cc est utilisée lorsque vous envoyez plusieurs fichiers PDF dans un même email, chaque fichier représentant une facture ou un reçu distinct. Cela fonctionne que les fichiers soient composés d’une ou plusieurs pages. Chaque pièce jointe sera traitée comme un document complet.
- @multiple.dext.cc est conçue pour un seul fichier PDF contenant plusieurs factures ou reçus d’une seule page chacun, une facture par page. Dans ce cas, le système divise le fichier par page et traite chaque page comme un document distinct.
L’adresse @multiple.dext.cc sert uniquement à indiquer au système de diviser un fichier unique par page. Chaque facture ou reçu doit donc se trouver sur une page distincte pour que cela fonctionne correctement.
D’après votre description, il semble que vous ayez un seul fichier PDF contenant plusieurs factures, chacune composée d’un nombre différent de pages. Dans ce cas, la meilleure solution est de téléverser le fichier via l’interface web et d’utiliser la fonction de découpage automatique.
Si vous souhaitez de l’aide pour configurer cela ou pour examiner un fichier en particulier, n’hésitez pas à contacter notre équipe Support à l’adresse support@dext.com ou via le chat intégré à l’application. Ils seront ravis de vous accompagner et de vous conseiller sur la meilleure approche pour votre flux de travail.
I have found Dext very easy to use
I have found Dext very easy to use. I decided to get certified, after completing level 2 level 3 did not show up anywhere. I contacted customer support within minutes my issue was resolved.
12 febbraio 2026
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Risposta di Dext
Great to hear you’re finding Dext easy to use, and well done on working through the certification levels. We're glad our Support team was able to get that sorted for you so quickly.
Easy to use
My bookkeeper got me onto Dext a couple years ago, not only is it easy to use. It’s very handy to look back through the app to see my company’s history of purchases and invoices. It’s a must!
11 febbraio 2026
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Risposta di Dext
Thank you for sharing your experience and for being with us over the years. We’re delighted that the app has become such a valuable part of how you manage your records.
Very easy to use
Very easy to use, simple, great UI, accurately derives figures from scans, even poorly taken photos of receipts! 10/10
10 febbraio 2026
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Risposta di Dext
Thank you for the fantastic feedback. We’re glad Dext is working well for you, even with those tricky receipts.
Very helpful
Very helpful, solved my issue within the first explanation.
Great prompt service. Thank you!
9 febbraio 2026
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Risposta di Dext
Thanks for sharing your experience. If you need anything else in the future, we’re always happy to assist.
Easy and fast to upload receipts
Easy and fast to upload receipts. Categorize and track expenditures. So easy to use.
5 febbraio 2026
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Risposta di Dext
Thanks for taking the time to leave a review. We’re pleased to hear that uploading receipts and keeping track of expenses has been straightforward for you.
Great Technical support from Boyan
4 febbraio 2026
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Risposta di Dext
Thank you for your feedback. We’re pleased to hear Boyan was able to help and provide the support you needed. We’ll be sure to pass this on to him.
Logiciel simple à utiliser.
4 febbraio 2026
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Risposta di Dext
Merci pour votre retour. C’est un plaisir de savoir que l’expérience vous paraît simple et intuitive.
excellent tech support.even in the…
excellent tech support.even in the midnight
3 febbraio 2026
Non scritta su invito
Risposta di Dext
Thank you for taking the time to leave a review. Our Support team is always here to help, no matter the time, and it’s great to know that came through in your experience.
Recommended - Saves a huge amount of accounting time
We have been using DEXT for a few years and find it saves an enourmous amount of time processing invoices and statements.
When we changed the email address we did have an issue which was quickly resolved. Alhtough automatic instructions are given I prefer dealing with a human and Vince helped us through the reconnection with our bank.
27 gennaio 2026
Non scritta su invito
Risposta di Dext
Thanks for sharing your experience. Dext has been part of your workflow for a while now, so it’s good to know it continues to save you a significant amount of time. We’re also glad Vince could step in and help resolve the email and bank reconnection quickly. If you ever need a hand again, our team is always here to help.
Risposta di Dext
Thanks for taking the time to leave a review. It’s great to hear that both our Support team and the app have been helpful.
Valeriya was amazing
Valeriya was amazing! Very patient and informative with our ongoing support enquiry. She's made sense of it all and we really appreciate her!
22 gennaio 2026
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Risposta di Dext
Thank you for sharing! We’re so pleased to hear Valeriya was able to support you so well. We’ll be sure to pass this on to her - feedback like this means a lot.
Having been a Dext user since 2013 I…
Having been a Dext user since 2013 I have always found their support and customer services excellent. I recently needed to do something super compliacted and the team made it simple and streamlined. Quick response and reassurance through everystep.
22 gennaio 2026
Non scritta su invito
Risposta di Dext
Thank you for your continued trust over the years. We’re glad to hear the team was able to support you through a complex task and make things easier. We’re always aiming to deliver quick, clear, and helpful support whenever it’s needed.
Simplement excellent
Simple efficace rapide Pas de prise de tête
20 gennaio 2026
Non scritta su invito
Risposta di Dext
Merci pour votre avis. Nous sommes ravis d’apprendre que tout fonctionne bien pour vous. N’hésitez pas à nous contacter si vous avez besoin d’aide.
Predatory, what customer service?
Predatory, unhelpful "customer service". As a professional bookkeeper, I signed up for a monthly subscription for Dext, knowing that I had to work hard at getting enough client subscriptions to justify the cost (don't let me get started on that one). It just became too expensive. I transferred my clients back to pay for their own subscriptions and tried to cancel mine. It took 3 tries, 3 months, and then I was told my annual ??? subscription didn't end until February so you have to keep paying? WTF? The customer service was between no help and snotty or aggressive. I have loved Dext for years, it works well, but the customer service is screwed. While it works you are good to go, reliable, stable, but when you need help, you are SCREWED. Will I ever go back to Dext? No freaking way.
15 gennaio 2026
Non scritta su invito
Risposta di Dext
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience. Your Account Manager will be in touch shortly to ensure everything is reviewed and handled accordingly.
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