The Dessy Group Recensioni 

280
•
TrustScore 2.5 su 5

2,3

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Valutata 1 stelle su 5

I'm assisting my daughter finding groomsmen ties that match or coordinate with her bridesmaids dresses. This has been much more difficult than expected. I ordered 5 fabric samples and paid >$30 for o... Leggi di più

Valutata 5 stelle su 5

Absolutely the best place to go to when looking for bridesmaid dresses & junior bridesmaid which aren't easy to find. A very knowledgeable staff very professional very caring went the extra mile to... Leggi di più

Valutata 1 stelle su 5

Dresses are gorgeous but I couldn’t get mine as I needed it for a wedding and it shipped to their international shipper shopex pretty quickly but after that my parcel was stuck there for 3 weeks no si... Leggi di più

Valutata 4 stelle su 5

I have very much enjoyed working with Dessy to purchase dresses & accessories. My only small suggestion would be to replace "we'll advise when it's in stock" with a notice of discontinuation - as thi... Leggi di più

Dettagli dell'azienda

  1. Servizio per matrimoni
  2. anche in
  3. Associazione o organizzazione

Informazioni fornite da varie fonti esterne

The Dessy Group, formerly known as A & M Rosenthal, was established in 1939. Originally designers of veils and attendants headpieces, The Dessy Group grew into a leading designer of bridesmaid dresses, social occasion dresses, flower girl dresses, men's formalwear and wedding accessories under the labels Dessy Collection, After Six, Alfred Sung, Lela Rose Bridesmaid, Social Bridesmaids, JY Jenny Yoo, Bella Bridesmaids and Studio Design Collection.


Informazioni di contatto

2,3

Scarso

TrustScore 2.5 su 5

280 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 25% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

2,3

Tutte le recensioni

(280)

5 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

Better than most bridesmaid experiences

Overall, dessy was better than most bridesmaid dress experiences, but it's hard to get it perfect. Would be willing to repeat with them given improvements over other competitors.

Sizing runs large. I ordered one size down from what my measurement required and still big. Also sized for tall women, well above average height... If you're 5' 9in this is great, if not, proportions, waist and neckline are in the wrong place slightly.

Colors could be better represented online. Because they don't actually photograph the colors, just paste in digitally another color, ours was quite different than pictured. Higher definition here would be helpful.

Finally, overall quality was a bit disappointing for the price... all polyester, fabrics don't feel nice... but the simplicity of the process makes up for that somewhat.

17 giugno 2017
Non scritta su invito
Valutata 5 stelle su 5

Great online shopping experience

Great online shopping experience. I like how each dress has specific measurement tips and that there's the "in-stock" option. Colour and fit were true to what was advertised online. Online support got back to me in good time and my dress reached me within a week of ordering it, with all the info required in the event I wished to return it. It was nicely packaged for delivery and I definutely appreciated getting the additional garment bag.

16 giugno 2017
Non scritta su invito
Valutata 2 stelle su 5

I paid $200 for a dress that I can't …

I paid $200 for a dress that I can't get the zipper up or down on without a lot of manipulation. Heaven forbid I should try to dress myself! Also, it has a scalloped neckline, which looks beautiful in theory, but when I got it, it was so loose and bunchy that it looked ridiculous. I will have to spend more money on alterations.

16 giugno 2017
Non scritta su invito
Valutata 1 stelle su 5

Too bad there is not a zero star …

Too bad there is not a zero star option. I emailed them and they never bothered to reply. Ordered two flower girl dresses and store ordered the sash in wrong color. When they told Dessy they said "No Problem" we will replace the sash! WRONG ANSWER. The sash is SEWN INTO THE DRESS. They sent out 6 yards of ribbon to each girl. When we called to tell the store that the ribbon was useless Dessy REFUSED to replace the dresses with the correct sash even though we are still four weeks out to the wedding. Said there wasn't time. THEY should have told the store that replacing just the sash wasn't going to work and now THEY claim there isn't tim to replace (of course they could if they want to). Store said not to blame Dessy but they KNEW that was no fix. How can you be in the bridal business and care so little about brides being happy with what they get. Wish I had seen all these negative reviews in advance. Now we are stuck with something we didn't want and it is beyond unacceptable. Funny how they can rush orders but can't fix mistakes.

13 giugno 2017
Non scritta su invito
Logo di The Dessy Group

Risposta di The Dessy Group

Ms. Levin,
I have responded to your inquiry placed through our site. As i stated in the previous response, we have been in contact with Brideside to try and help them rectify their mistake. We did not send ribbon as a 'fix' as we do not have any order in our system for ribbon. We will reach out to your retailer again to try and work with them on a solution.
-cindy@dessy.com

Valutata 1 stelle su 5

Not the dress I ordered

Completely different dress than what I ordered and terrible quality. Sizing was wayyyyyy off. I emailed them to let them know I wanted a refund and was told that they don't refund the special line of dresses. Such a scam. Be so careful before ordering from these con artists.

12 giugno 2017
Non scritta su invito
Logo di The Dessy Group

Risposta di The Dessy Group

Lauren,
We responded to the inquiry placed on our website promptly and offered to work with you on a solution to your sizing issue but never received a reply back. Are you still in need of a different dress? If so, please reply to our original email so that we may facilitate a solution. If you d not have that original reply, please email stylists@dessy.com and include your order information and wear date along with contact info.
cindy@dessy.com

Valutata 5 stelle su 5

Dressy saved our wedding

Dressy was great. Rebecca C was very attentive and went above and beyond to get the dresses ordered and ready in a very short timeframe. Truly blessed to have had Rebecca and Dessy.

10 giugno 2017
Non scritta su invito
Valutata 2 stelle su 5

Not impressed

I was not impressed or happy with the dress. The zipper continues to snag on the fabric in the same place. I'm going to have to take it to tailor to see if they can fix this problem as I'm afraid it will eventually rip the fabric.

9 giugno 2017
Non scritta su invito
Valutata 2 stelle su 5

Not a customer focused company

Dresses take forever to ship. Do not accept exchanges which is baffling for an online company where you can't even try on the dresses.
I had a dress that did not fit so I had to reorder it again therefore paying double and waiting another 9-10 weeks.
Bad customer service. Customer support reps don't reply

9 giugno 2017
Non scritta su invito
Valutata 5 stelle su 5

Swatches

Ordered earlier this week and I received my swatches the same week. Fast shipping loved it!

9 giugno 2017
Non scritta su invito
Valutata 5 stelle su 5

Beautiful 👗

Beautiful dress. Fits well though will need hemming. Never ordered dresses online before and was worried I'd get the wrong size since everything I tried in stores the size varied with the style. I'm very pleased

8 giugno 2017
Non scritta su invito
Valutata 1 stelle su 5

I didn't get a shipping email notifying …

I didn't get a shipping email notifying me that my dress had shipped. I was out of town and my $250 dress sat outside my house for probably 2 or 3 days. Thankfully it was not stolen but easily could have been. If I had known it was arriving I would have had someone stop by to take it inside. When you are paying this ridiculous amount for a dress you should AT LEAST expect communication on shipment and arrival date, but none of that occurred. HORRIBLE CUSTOMER SERVICE.

7 giugno 2017
Non scritta su invito
Logo di The Dessy Group

Risposta di The Dessy Group

Jessica,
We are so sorry that you are unhappy with our shipping. I've checked our system and I cannot find an open ticket for a complaint. Can you please email stylist@dessy.com and include your order number so that we can open a ticket? We would really like to make sure that you are happy with your purchase. WE do send email notifications of shipping and tracking info and I would like to investigate why you did not receive yours.

Best,
Cindy@dessy.com

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