My son ordered this case for his new phone, he designed it himself, ordered it himself, in fact did everything except pay! He's only 14 so it must have been an easy straightforward process. It arrived... Leggi di più
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The ordering was easy and prices were very good. When the case arrived, the quality was much better than I expected for the price i paid, the printing on the case was fantastic,the photo looks really... Leggi di più
Excellent quality and perfectly designed case for my pixel 9. Was a little worried when the website preview showed a different camera cut out, but it came through as the correct case with my custom ma... Leggi di più
L'azienda ha risposto
AVOID - absolute scammers. Ordered a case from them. Received an email that I would I’d be notified when it out for shipping but usually takes 1-3 business days to print and dispatch. Order the case o... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At Design My Case, we make personalised phone cases that combine style, protection, and quality craftsmanship, all made right here in the UK. With thousands of verified customers and over 10 years of experience, we’re trusted for our custom iPhone and Samsung cases that fit perfectly and look incredible. Choose from a range of popular styles including Impact Tough, 3D Snap, Clear, and Wallet cases — all carefully made to bring your photos, designs, or artwork to life. Whether it’s a family photo collage or a unique gift idea, every order is handled with care and delivered fast across the UK. Join thousands of happy customers who rate us highly for quality, speed, and customer service, and discover why Design My Case is one of the UK’s most trusted names for personalised phone cases and accessories.
Informazioni di contatto
Regno Unito
- info@designmycase.co.uk
- designmycase.co.uk
4,4
Eccellente
671 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 44% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent love it
Excellent love it. Strong quality & great graphics 👌
27 giugno 2026
Non scritta su invito
Risposta di Design My Case
Hi Tommy,
Thank you so much for taking the time to leave us a review!
We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.
We really appreciate your kind words and hope to welcome you back again soon.
DMC Team
Risposta di Design My Case
Hi Ella,
Thank you so much for taking the time to leave us a review!
We're delighted to hear you had a great experience. Your support genuinely means a lot to our small UK team, and we're so pleased we could create something you love.
We really appreciate your kind words and hope to welcome you back again soon.
DMC Team
Ordered paid never delivered
Ordered paid, no item ever sent for delivery. No customer service, phone line dead, online message dead no replies to emails.
26 giugno 2026
Non scritta su invito
Risposta di Design My Case
Hi Christopher,
We're sorry that your order was delayed.
As soon as we became aware of the issue, we reached out to you directly and arranged a full refund, which has now been processed.
We'd also like to clarify that while our telephone line is currently unavailable, this is clearly stated on our Contact Us page, where we also provide several alternative ways to get in touch, including email, live chat and our contact form. We actively monitor these channels and do our best to respond as quickly as possible.
We appreciate your feedback and apologise again that your experience didn't reflect the standard of service we strive to provide.
Thanks
DMC team
AVOID
AVOID - absolute scammers. Ordered a case from them. Received an email that I would I’d be notified when it out for shipping but usually takes 1-3 business days to print and dispatch. Order the case on the 27/5/26 still haven’t received it. Have spoken with their online bot several times they have said email this address which I have on 3 separate occasions and had no response at all. The bot then said they would escalate it twice and still nothing. I’m going to have to claim this payment back through my bank. Absolutely disgraceful company. If I could give 0 stars I would. Im assuming all these good reviews are completely fake.
27 maggio 2026
Non scritta su invito
Risposta di Design My Case
Hi Becca,
We're sorry to read your review, as this isn't the experience we aim to provide.
After thoroughly checking our records, we've been unable to locate an order matching the information available. We also reached out privately to request a few details so we could investigate properly, but unfortunately we haven't received a response.
If this review relates to an order placed with us, we'd genuinely welcome the opportunity to resolve it. Simply reply with your order number, the email address used at checkout, or the name on the order, and we'll investigate it as a priority.
For transparency, we'd also like to reassure anyone reading this that we have been unable to verify the order referred to in this review. We value all genuine customer feedback and are always happy to investigate concerns when we're given enough information to identify an order.
We're still here to help and hope to hear from you soon.
DMC Team
Customer Service Does Not Respond
I received a case on the 20th of April from Design My Case, which I noticed had several printing defects on it. I reached out the same day to their customer service email, which responded after several follow-up emails were sent. My email was apparently forwarded to management for review on the 30th of April.
After some more follow-ups, on the 13th of May, a customer support manager said that they had escalated it "to ensure an immediate response and resolution".
Almost a month on, after several more follow-ups, I have not received that response, let alone a resolution. I'm doubtful at this point if I even will.
Annoyingly, I have used cases from Design My Case before, and they've been a high quality (hence the two star review, rather than one) - this is the first time I've had such an issue. At this point, however, it looks like I'm stuck with a faulty case, since their customer support has ignored a month and a half's worth of emails. In the future, I'll most likely consider alternative stores in order to avoid the risk of having to deal with customer support.
20 aprile 2026
Non scritta su invito
Wrong case sent but sorted quickly
May 2026. Case was for a Samsung S21 with custom photo but it didn't remotely fit.
I contacted their customer support who responded quickly and after a couple of photos it turned out I'd been sent a case for an S22. New case issued and arrived quickly
22 maggio 2026
Non scritta su invito
The case looks nice
The case looks nice, fits the phone well. HOWEVER, the case blocks NFC/contactless and is a huge inconvenience. Support took almost 2 weeks to respond despite several attempts at contact via live chat. On responding, I was told NFC is not compatible with the case and it's stated in the description of the case, which I can't seem to find anywhere. When I asked support to show me where it's stated they don't reply, which is not shocking at this stage. I was offered a discount on another case - why would I want another case when this one doesn't work as advertised?
1 maggio 2026
Non scritta su invito
Photo upload phone case
Very easy to order photo upload phone case. Arrived very quickly. Excellent quality and reasonably priced. Would recommend.
14 maggio 2026
Non scritta su invito
Easy to up load my design
Easy to up load my design. Fast and efficient service.
Phone case looks great
7 maggio 2026
Non scritta su invito
Great products, quickly delivered
Great products, very quickly delivered. Have purchased before and yet again, very pleased
13 maggio 2026
Non scritta su invito
Easy to Design Your Own Case
Really easy to use website and designing the phone cover was really easy.
Well priced as well for such a quality product.
9 maggio 2026
Non scritta su invito
High quality photo personalisation
High quality photo personalisation, robust case and very quick delivery thank you
12 maggio 2026
Non scritta su invito
Amazing product and service
Excellent service, amazing quality, would highly recommend this company to anyone!! 5✨️
13 maggio 2026
Non scritta su invito
Excellent phone case and quality
Excellent phone case and quality, customizing was so simple and arrived safe and quickly and wow as I said the quality is amazing. Thank You
13 maggio 2026
Non scritta su invito
Arrived quickly and good quality
Arrived quickly and good quality. Very happy with my purchase.
10 maggio 2026
Non scritta su invito
I was just happy with the service all…
I was just happy with the service all round and my friend really loves the case.
22 aprile 2026
Non scritta su invito
This case was simple to design and the…
This case was simple to design and the finished product is fabulous- so pleased with it. It was bought as a gift and the recipient loved it. Good quality product, would definitely recommend.
1 maggio 2026
Non scritta su invito
Really good service and great product
Really good service and great product. Good value for money
8 maggio 2026
Non scritta su invito
Order a phone cover begining of March
Order a phone cover begining of March, still waiting for it but I lost hope. Customer Service doesn't work, Chat assistant the same.
EDIT: the company says they contacted me and they didn’t receive a response but that’s NOT TRUE
7 maggio 2026
Non scritta su invito
Risposta di Design My Case
Hi Gonçalo,
We're sorry to read your review.
We've already reached out to you privately to investigate this, but unfortunately we haven't received a response.
If you're still experiencing an issue, we'd genuinely like the opportunity to resolve it. Please reply to our message with your order details and we'll look into this as a priority.
For clarity, our telephone line is currently unavailable, as clearly stated on our Contact Us page. However, we continue to provide support through multiple channels, including email, live chat and our contact form, all of which are actively monitored.
We look forward to hearing from you so we can help.
Thanks
DMC team
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