James from Dentplan brilliantly managed my emergency dental situation. Within the hour an emergency appointment was found near to where we were staying on holiday. This really took the stress out of... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I have been submitting claims the same way for several years: filling a form and attaching proof of payment. Never had problems. Until the latest claim: done the same way and declined. Asked for addi... Leggi di più
L'azienda ha risposto
On the second day of a month long very busy holiday in the USA I broke a tooth and had to find a dentist quickly in Seattle. After a morning searching managed to get a repair the same day. Being the... Leggi di più
L'azienda ha risposto
I have always been terrified of dentists. I trusted Henny from North Walsham after having treatment from him. But then he retired. I was introduced to Pearl dental surgery. Wow, what a lovely man D... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Denplan
Scritti dall'azienda
We are the UK's leading B-Corp certified dental payment plan specialist, we have around 2 million customers with over 6,600 member dentists and approximately 1.4 million patients across the country, as well as serving over 2,700 companies with employee benefit schemes.
Denplan is part of Simplyhealth, the UK's leading health solutions provider.
Supporting a preventive approach to private dental care, Denplan payment plans help our patients to stop dental problems before they start. With the very best oral health advice, up-to-date dental knowledge and the latest innovative techniques, our dentists and their practice teams work with our patients so that they can enjoy healthy teeth and gums for life.
Denplan is proud to be B Corp certified.
Visit Our WebsiteInformazioni di contatto
Regno Unito
- denplan.co.uk
4,3
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
I lost a tooth on a Saturday evening…
I lost a tooth on a Saturday evening and called Denplan emergency number Sunday morning. A very helpful lady suggested a dental advisor could call me back, l agreed and was called 10 minutes later . Having assured the dental advisor that l was in no pain nor was the gum bleeding, the dental advisor recommended keeping the tooth in water and to visit my dentist asap.. Two days it was reattached as a temporary measure and l await a further appointment.
24 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Diane,
Thank you for kindly taking the time to share your experience contacting us. We really appreciate your feedback and 5 star review.
Wishing you all the very best with your next appointment.
Thanks again,
Charlene
Denplan
DENPLAN WERE BRILLIANT
Both Evelyn and Naomi were brilliant today in getting me emergency dental treatment on my plan as there was a problem with the emergency number on the practice who were covering my practice over the bank holiday weekend. They kept me informed were very professional and kept me informed. My dentist agreed to come out although he wasn’t on call. Thanks to Andrei, Victoria Road Practice, Penrith. Most appreciated excellent service.
23 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Heather,
Thank you so much for your wonderful review and sharing your experience of interacting with Naomi and Evelyn. It's great to hear they were able to support you with your emergency over the Bank Holiday weekend.
I have forwarded your comments to them both as well as their manager who I'm sure will be equally delighted.
Take care
Esther
Denplan
I had originally been a customer of Denplan
I had originally been a customer of Denplan for over 25years and I was very well cared for with my Dentist of over 45 years under Denplan. I relocated to Scotland in 2021 and could not find a Denplan Dentist. My care was then under the NHS, I cancelled my contract with Denplan that year. Big mistake, my care needs suffered, I deeply regretted cancelling my denplan contract. I am now back with Denplan in England and I’m extremely happy as they really care. I now have no worries, great care, affordable care, very professional care, and a service that is second to none. After receiving many years under Denplan care, I fully recommend Denplan you won’t ever be disappointed. You will never have to worry about your Dental health and needs. In my opinion it’s a great service with great Benefits and great Dentists.
19 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Lynda,
Many thanks for your fantastic review and it's great you're enjoying the peace of mind and benefit of having your dental needs covered with Denplan again. It's also wonderful to hear you would recommend us.
Take care
Esther
Denplan
I feel valued on my call
I feel valued on my call, she is very polite, kind and very helpful. Very satisfied.
21 maggio 2026
Non scritta su invito
Risposta di Denplan
Hello Bonifacio,
Thank you so much for your great review. I'm pleased you felt valued during your recent call with Denplan.
Take care
Esther
Denplan
I just rang up because I’m on the plan…
I just rang up because I’m on the plan but my son who is on the NHS isn’t on the plan I rang to speak to someone so that they can explain how my son can be added or if there are any alternatives but I was put through an automated robot who couldn’t even sort out my problem … this is very annoying because I don’t want to speak to a robot I want to speak to a real person who could sort out my problem .
21 maggio 2026
Non scritta su invito
Risposta di Denplan
Hello Amanda,
I'm sorry to hear of your unhappiness in regards to our digital call handing assistant. The assistant i designed to answer many queries in the first instance and you should have been given the option of being transferred to a member of our Customer Services team if it was unable to.
In order for us to fully investigate your concerns please email us at DenplanCustomer.Relations@simplyhealth.co.uk with your name, date of birth and home post code.
Kind regards
Esther
Denplan
Holiday emergency
Had a dental emergency while on holiday and Shelley went the extra mile and then some more in order to ensure that I would get the care I needed at a the most convenient time and place. Many thanks.
20 maggio 2026
Non scritta su invito
Risposta di Denplan
Hello Greg,
It's lovely to hear Shelley was so helpful during your recent emergency whilst you were on holiday. I have forwarded your comments on to Shelley and their manager who I'm sure will be delighted.
Take care
Esther
Denplan
Thank you to El Goldthorpe who answered…
Thank you to El Goldthorpe who answered all my questions brilliantly, I was a bit confused about how the cover works in certain scenarios and she clarified everything fantastically. 10/10 customer service.
20 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi,
Thank you for your lovely 5 star review, we really appreciate you taking the time to share your feedback.
It's wonderful to know how pleased you are with our service and the support provided by El.
Please be assured your kind feedback has been shared with El, her Manager.
Thanks again.
Best Wishes,
Charlene
Denplan
I was on holiday in Suffolk when I…
I was on holiday in Suffolk when I started getting pain and discomfort in my lower left jaw, I contacted Denplan at 9:25 am on Monday morning and an appointment was arranged for me at 3:00 pm that day at a nearby Dentist.
Problem was soon identified and treated.
Thank you Denplan
18 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Glyn,
Many thanks for your positive review. We’re delighted we could arrange an emergency appointment for you so quickly while you were on holiday, and how pleased you are with the treatment and outcome.
Thank you for your feedback regarding your experience with contacting our Emergency Helpline Team.
Best Wishes,
Charlene
Denplan
Excellent service Sorted out my…
Excellent service Sorted out my appointment whilst away from home Life saver 😍
18 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Ann,
Thank you for your lovely review and kind words.
It's wonderful to know how pleased you are with our service and the support provided by your plan and our Emergency Helpline Team.
Best Wishes,
Charlene
Denplan
emergency treatment abroad
I had an emergency treatment abroad. After couple of weeks and following directions from the super nice team I had my bills reimbursed! Great insurance with super helpful customer service experts!
6 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi,
Thank you for taking the time to share your feedback regarding your claiming experience. It's great to know how pleased you are with our service and the support received from our team.
We really appreciate your feedback, thanks again.
Best Wishes,
Charlene
Denplan
Great response
Great response. Developed an abscess 500 miles from home. Emergency helpline very effective, within 2 hours James had found me a suitable appointment for early the following day. All promises to return calls by an appointed time were kept. The dentist I saw was great.
Submitting the claim online was easy. Can’t comment on payment just yet as I’ve only just submitted.
12 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Alison,
Thank you so much for sharing your experience contacting our Emergency Helpline Team.
It's wonderful to know how happy you are with our service, that we we're able to source you a prompt and convenient appointment when you were a long way from home and that everything went smoothly with your appointment and claim submission.
We really appreciate your review and hope you’re now feeling more comfortable.
Best Wishes,
Charlene
Denplan
Excellent service
Excellent service, whilst on holiday I needed an emergency appointment and Denplan arranged one within 2 hours with a very kind caring approach. The dentist was brilliant sorted out my issues without any fuss so would highly recommend using the emergency service if needed.
15 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Jane,
Many thanks for your lovely review. We’re really glad we could arrange an emergency appointment for you so quickly while you were on holiday, and that you felt supported throughout.
It's also great to know how happy you are with the service and care received at your appointment.
We really appreciate your recommendation, thank you again for sharing your feedback.
Best Wishes,
Charlene
Denplan
Emma was very helpful on the phone with…
Emma was very helpful on the phone with me today and was able to answer my questions and provide me extra information.
14 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Emma,
Many thanks for your review. It's wonderful to know how pleased you are with our service and the support provided by Emma when you contacted us yesterday.
Please be assured your kind feedback has been shared with Emma, her Manager.
Thanks again.
Best Wishes,
Charlene
Denplan
Outstanding customer resolution and service
Paris Dunn with the Claims department at Denplan provided outstanding customer services. Responsive , provided some background information to support a claim that I didn’t have on hand and resolved my query unexpectedly quickly.
Overall 5* interaction with Denplan .
14 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Fiona,
Thank you for your wonderful feedback. We’re delighted to hear that Paris provided such outstanding support and was able to resolve your query so quickly.
It’s wonderful to know how pleased you are with our service. We really appreciate you taking the time to share your review and your kind comments about the support you received, please be assured these have been shared with Paris and her Manager.
Thanks again and best wishes,
Charlene
Denplan
It’s the people that make the difference
Being totalling frustrated with the way my claim had been dealt with, I was pleasantly surprised when speaking to Elle today. Absolutely understood my frustrations, resolved the issue quickly and efficiently. An asset to Denplan.
Denplan need to remember that people don’t claim every day and when it’s an injury claim I did not realise that I had to tell the dentist to write the date and cause of injury in his notes in order for me to claim. That has left me out of pocket by £500.
However, Elle did help me get to a resolution on the call and I definitely feel happier. Thank you Elle.
14 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Lisa,
Thank you for taking the time to share your feedback.
We're very sorry to learn of your frustration with your recent claiming experience.
To support the prompt and accurate assessment of claims, we do have to adhere to our terms and conditions.
We're very happy to know, how pleased you are with the support and resolution provided by El. I can confirm I have shared your kind feedback to El and her Manager.
All customer feedback is extremely valuable to us, and a pinnacle consideration for our reviews. If you would like to provide any further feedback regarding this or anything else, or you would like us to investigate your experience.
Please kindly send an email to: DenplanCustomer.Relations@simplyhealth.co.uk. To enable us to access you account, please include your full name, date of birth, home post code and refer to this review.
Kind regards,
Charlene
Denplan
Very helpful person in the end of the…
Very helpful person in the end of the phone. Speedy response and clear communication. Thank you.
13 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Nick,
Thank you for your 5 star review. It's wonderful to know how pleased you are with our service.
Thank you for your kind words, we're very proud of our teams and the service they provide, so it's lovely to receive your feedback.
Best Wishes,
Charlene
Denplan
Fast and efficient servicr…
The call was answered and dealt with very quickly . I was over 40 miles from home and needed emergency dental treatment for a large filling which had broken and got dislodged. The assistant was sympathetic and got me an emergency appointment very close to where I was staying.
12 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Sue,
Thank you for your kind feedback. We’re delighted to hear how pleased you are with your experience contacting our Emergency Helpline Team.
It's wonderful know we were able to source you an appointment convenient to where you were staying.
We're very proud of our teams and the service they provide, so it's lovely to receive your review.
Thanks again and best wishes,
Charlene
Denplan
Emergency dental treatment Bank Holiday Sunday
Emergency dental treatment needed on a bank holiday Sunday. Dentist rand back within a couple of hours, work carried out on Sunday evening. Claim process very straightforward and settled within 10 days. Great service. Great repair. Very pleased to have Denplan emergency cover.
3 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Angela,
We’re delighted to know how happy you are with the service you received by our Emergency Assistance Team, thank you for kindly taking the time to share your feedback.
It’s fantastic to know we we're able to source you an appointment promptly. It's also lovely to hear how pleased you we're with the work carried out by the dentist.
Thanks again for taking the time to share your experience with us, we really appreciate your review, and are delighted to know how valuable you find your policy and our service.
Best Wishes,
Charlene
Denplan
El was professional
El was professional, clear, and very helpful throughout. She explained our policy to me in a straightforward way and made the whole process easy to understand.
Great support! Much appreciated.
12 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi Igor,
Thank you, It's wonderful to know how supported you felt during your recent contact with us. Please be assured your kind words have been shared with El and her Manager.
Thank you again for taking the time to share your feedback, we really appreciate your review.
Best Wishes,
Charlene
Denplan
Great customer service by Abbie
Great customer service by Abbie. And the claims get paid out fast too!
12 maggio 2026
Non scritta su invito
Risposta di Denplan
Hi May,
Many thanks for your great review, its always lovely to know when our customers are happy with our service.
Thank you for awarding us 5 stars and for your kind words, please be assured your feedback has been shared with Abbie and her Manager.
Best Wishes,
Charlene
Denplan
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.