Deliveroo Recensioni 

One of the worst companies around
Take a huge chunk of money from the resturants.
Don't handle any issues at all
Delivery cold or battered food. Food goes missing and they steal the money amd blame you. Or they try to blame the resthrant not themselves
Thieves end of

Ordered lunch through Deliveroo for collection — the app showed the restaurant as 0.0 miles away in Mayfair. This was completely wrong; the restaurant was actually in NW London. I spent 30+ minutes searching for a place that was never where the app said, used my full lunch break and my company food allowance, and ended up with no food at all. When I asked for a refund, Deliveroo customer service refused, saying it was the restaurant's fault and I should sort it out with them directly. That's not good enough — I ordered through Deliveroo's platform, based on Deliveroo's information. Poor accountability and poor customer service.

Deliveroo is the most dishonest company I've ever dealt with I have had a very unsavoury experience with this company It came to my attention that hundreds of pounds was fraudulently stolen from my bank account with the description Deliveroo I contacted the Customer Service team to make a complaint and for a refund to be applied back into my account I supplied bank statements as evidence It has been the most awful experience So many phone calls and emails There have been at least over 20 different Customer Service people asking me the same questions So much confusion It is now 3 months I am battling with Deliveroo I have written to the London office twice I have emailed the CEO about my complaint/dilemma and to date my messages have been ignored I was told my complaint would be escalated by a team member On the 5th August I was advised my case will be closed and no further action is likely to happen I was also told that Deliveroo had identified the suspect who had conducted fraud on my account and they advised them to reach out to me to apologise I asked them to provide details of the suspect They responded because of Data Protection they couldn't reveal information on the suspect My finances have been impacted also my health has taken a downward turn and Deliveroo have not shown any empathy or concern towards my plight The Customer Service team are rude and unhelpful They run rings around people to dismiss complaints outright If I could give 0 star I would do so The most disgusting company who should not be allowed to trade Please people be careful with Deliveroo They are very unsympathetic and do not refund customers at all

Deliveroo stole my money! Sure, it was 22. but after years of using the service and no doubt having spent thousands of pounds it is a disgraceful way to treat a longstanding customer.

A delivery arrived that was not acceptable. The food had spilled, soaking the paper bag which had burst open with the food everywhere. I refused the order and gave him some tissues to clean his own bag. I took it up with deliveroo and agreed to a full refund. I thought that was the end of the matter, I received an email confirming the full refund and I took screenshots of my chat messages with deliveroo which captured the agreement to a full refund.

After two I noticed that the refund had not been remitted to my bank account so I chased it up with deliveroo. At first I told the matter had been escalated. I got no further respons. I contacted deliveroo again and I was then asked to confirm the last 4 digits for the method of payment, which I provided. Again, no response. I contacted deliveroo repeatedly and I provided the screenshots of their email confirmation and our messages. Deliveroo blocked me and I was unable to go the "Chat" with an agent.

I went to my other orders and contacted deliveroo chat through a different order. An agent said they were their to help and asked me to provide details. When I provided all the above they ignored me and would not respond when I asked after waiting for a response.

And so this is how it has continued, I go to a different order, they respond and I provide the said evidence, then silence. Insane.

absolutely useless customer service and company itself avoid at all cost

As a first-time user, my experience with Deliveroo has been nothing short of a disaster. I spent £32 on an order, only for it to arrive completely cold and essentially inedible. When I reached out to support, I was met with a dismissive response claiming that because the food was delivered "within the timeframe," they would not offer a refund.

The service level here is borderline disgusting. It is clear they have a cold, "one for all" approach to customer support that completely ignores the actual state of the food delivered. It is unacceptable to pay this much for a meal only to be told that the company’s internal metrics matter more than the customer’s satisfaction. I will not be using this app again, and I would strongly advise others to steer clear.

Ordered from Morrisons, over an HR for delivery. Not the best

The customer service is appalling.
I was sent a bag soaked in blood when there was no meat in that bag. Deliveroo asked me to leave a review for the grocer and offered no help at all.
For another order two bad items were sent, provided refund for one item and not for the second.
The chat agent, comes in sends an apology and ended the chat.
Again I sent a message asking abiut the refund, and questions about the service chat. The agent comes to the chat hours late, copies and pastes another apology and ended the chat.
All this was a refund of 1 pound or 2 pounds.
So, now I am stopping the usage of Deliveroo.
They refuse to log complaints, not goverened by any regulatory body here and have no qualms about sending bot like messages to you. And you are paying a a higher amount for the groceries plus sevice charges plus delivery charges etc
However I must say the delivery agents are always great. But sadly I have decided never to use Deliveroo again, due to their cusromer service or lack of.

The worst food delivery app always takes twice as long as it says in the app. Why do they even provide delivery times when they never deliver on time? It almost takes an hour for every order.

What an absolute shite show - ordered from Toby Carvery, apparently collected by two different Deliveroo drivers and neither delivered, they cancelled the order DO NOT USE DELIVEROO

Now have 2 occasions when unavailable items should have their store prices refunded BUT they aren’t. The first occasion my bank refund was £2.10 instead of £4.10. The second occasion was £4.65 instead of £5.05. Small amounts but it all adds up to money for Deliveroo given the thousands of customers who use them. I won’t.

A totally waste of time and effort trying to get a manager to call you back they will never do been over 3 months after enquiry

The worst service and customer service possible ...

It was an awful experience from start to finish.

When I placed my order from Sainsbury’s, I was told it would take no longer than 80 minutes, which I was happy to accept. However, the delivery ended up taking over two hours.

During the delay, I contacted customer service, but they were completely unhelpful. I was told there was a driver assigned to collect my order and that it would arrive within 15 minutes of our conversation. Five minutes later, I checked the app again and there was still no driver assigned, despite my order having been left waiting for a considerable amount of time.

When the order finally arrived, some of the items were no longer fit for use. The raw chicken legs had been left out for so long that I had to throw them away, along with the yogurt, as I could no longer be confident they had been stored at a safe temperature.

To make matters worse, the total compensation offered was just £5. That doesn’t even cover the cost of the items I had to throw away, let alone compensate for the hours I lost waiting on a Sunday. I also had to cancel my plans because there was no option to cancel the order while it was delayed.

Overall, the handling of this situation was completely unacceptable. There was no accountability, communication was poor throughout, and the compensation offered was wholly inadequate given the extent of the inconvenience and the wasted groceries.

Be careful when signing up for Deliveroo.

I’m very unhappy that I’ve been charged £4.99 for the second consecutive month, even though I cancelled my account.

The first time this happened, I was told I wouldn’t receive a refund despite Deliveroo being able to see that I don’t use the service or place any orders. Now, after contacting them again, they’ve emailed me saying they can’t find my account, so no action has been taken.

This is completely unacceptable. I’ve cancelled my account, yet I’m still being charged. As Deliveroo has failed to resolve the issue, I’ll now be contacting my bank to dispute these charges and prevent any future payments.

This is a completely useless company. Never ever use Deliveroo if you want your food delivered. They just cannot deliver it correctly for some reason from whichever restaurant. One star should be zero stars. Avoid using at all costs!!!! Pity the shareholders.

Wow. Never again. Chose a business that had a short delivery time as we only had an hour to eat and go. The delivery time.just kept changing for longer and longer times and there was no way I could find to cancel it so ended up losing a fair amount of money as.it didn't arrive when initially said it would. As I say, never again!

The delivery person came to me, left without giving me my order but filled it as completed at the system. I tried to contact them for compensation and the were really unhelpful and did nothing to help

I'm basically going to mirror what many thousands of people have said... Deliveroo is absolutely terrible in every conceivable way. We place an order through Deliveroo for a KFC from the South Woodham Ferrers (Essex) branch. It was a simple 2 person order yet they got 4 things wrong! I appreciate it isn't Deliveroo's fault that the employee at KFC that assmeble our order was stunningly inept at their job, however it is ABSOLUTELY Deliveroo's fault for their purposefully impossible 'customer service'. Firstly, their AI chatbot is clearly specifically designed to reject all first attempts at a claim as I provided photos of the incorrect order with multiple wrong items as well as the receipt that showed what we DID order. The chat bot simply said 'we have taken everything into account and on this occasion cannot issue credit or a refund', no rationale behind that decision, just a 'no'. I was then escalated to another chat bot with obviously purposeful 10 minute delays between responses claiming they were 'consulting the matter'. I took it upon myself to drive to the KFC in person, firmly place the bag of food on the counter and request the attention of the manager. I asked them to read the ticket stapled to the side of the bag, then look in the bag and tell me what he thought was wrong. He quickly redid the full order with a few token extras and I was then eventually back home over an hour after the delivery of the order. Both Deliveroo and KFC South Woodham Ferrers are utterly useless and we will never use either again. Though once the manager became aware, he acted swiftly to resolve, so at least he is in the correct position within the branch. Which ever completely inept employee put the original order together needs firing.