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Scopri cosa dicono le persone

Valutata 5 stelle su 5

A big shoutout to luxe flowers delivered for creating an unforgettable anniversary surprise! The bouquet I ordered for my wife was not only stunning but also arrived exactly when I requested it. Her e... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Terrible. Wedding flowers arrived an hour and a half after chosen time slot when the ceremony had already started and no one was home. Very expensive flowers for what had arrived. Customer se... Leggi di più

Valutata 5 stelle su 5

I had originally ordered 10 planted hyacinths in a basket for my mother’s birthday earlier this year. On arrival they looked lovely and as described but unfortunately they didn’t last more than a day.... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

The basket of forget me nots was pretty but not as pictured on the website. It was ~50% evergreen stems and not all forget me not stems as shown. The parcel was initially sent to the wrong address and... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

104 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(104)

18 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Not delivered

Flowers I chose from the website were not available, then second choice were never delivered. Can’t get a response from the company.

22 luglio 2025
Valutata 1 stelle su 5

Untrustworthy

Really bad experience with this company. They had advertised a gift pack of mini Toblerones that it turns out they didn't have. They just sent random other Toblerone products instead. When I complained they said they had tried to call me to let me know they didn't have the product in stock, but I don't believe this, as I don't have any missed calls. They offered a refund but not including the postage which was an extortionate £16, and more than the order itself. I took a chance on an unknown company because it was the only place that had the product I wanted, and I paid the price for trusting them. What's even more disappointing is that it's still on their website, and will likely trick someone else in future. I would advise against buying from this company.

21 luglio 2025
Valutata 5 stelle su 5

Simple process. Beautiful arrangement. Good price.

Simple process even though I was ordering from Australia. I found exactly the arrangement I was looking for. The recipient said that the flowers were exactly what they would want to receive.

2 luglio 2025
Logo di xxx xxx

Risposta di xxx xxx

Hi Maria,

Thank you for your lovely feedback! We’re so glad you found the perfect arrangement and that it reached your recipient just as you hoped — even all the way from Australia.

We appreciate your support and look forward to helping you with future orders!

Best wishes,
Luxe Flowers Team

Valutata 1 stelle su 5

DO NOT BUY....!!!!!!

If you don't want to spoil your surprise or wedding etc.....Do not order from this company.!!!
We ordered a Sympothy Flowers with 1-2 days delivery and flowers not just was delay but never arrived!!!
The company saying its been delivered but not replying for my emails with confirmation of address or picture it's been delivered.
Horrible company, Horrible customer service!!!!

28 giugno 2025
Valutata 5 stelle su 5

Delivered on time and flowers exactly…

Delivered on time and flowers exactly as seen on website.

16 giugno 2025
Logo di xxx xxx

Risposta di xxx xxx

Hi Keith,

Thanks for your great feedback! We’re glad the flowers arrived on time and just as you expected.

Looking forward to helping you again!

Best,
Luxe Flowers Team

Valutata 1 stelle su 5

Disappointing

I ordered a bridal bouquet for my big day. Flowers arrived on time but didn’t looked fresh, some of the rose petals were already dry and yellow. Very disappointed as I couldn’t take any close up pictures of the bouquet

16 giugno 2025
Valutata 2 stelle su 5

Disappointed!

Paid extra money for a Sunday delivery so the bouquet was fresh, it arrived a day early. A couple of the roses had a small amount of brown on them. Original plan was to store in fridge overnight, but have had to store for 2 nights. Unfortunately more brown on petals has appeared. Very disappointed.

23 maggio 2025
Valutata 5 stelle su 5

Outstanding service

Outstanding service, thank you so much.
The flowers are beautiful and amazing quality, highly recommend and will definitely be using them again ☺️

21 maggio 2025
Logo di xxx xxx

Risposta di xxx xxx

Hi Leeanne,

Thank you so much for your kind words! We’re thrilled to hear you loved the flowers and our service. Your recommendation means a lot to us, and we can’t wait to help you again soon!

Best wishes,
Luxe Flowers Team

Valutata 1 stelle su 5

Incredibly poor customer service

Incredibly poor customer service, with threatening emails from them as I questioned their service. I ordered specifically for a Sunday delivery, I live in US and wanted to surprise my sister for her wedding in the UK. They delivered on a Saturday instead and completely ruined my surprise. I disputed this with them as I have an order confirmation stating Sunday delivery, to which I was told to read their delivery policies. I had placed a hold on my Amex charge and was told they would sue me if I don't remove complaint. POOR service all around and need to work on customer service skills.
Quick follow up, I was told to day that complaint about a messed up delivery was inappropriate language, here's the email they reference:
Quick update, since you threatened me, I have lifted the Amex dispute, it will take 7-10 business days to clear. I did try to call you but nobody picks up , you must be so busy. Also as promised I have posted a review on Trustpilot with special shout out to you .
I suggest you review emails sent confirming orders moving forward, mine said Sunday delivery and unfortunately no sub text saying I should read your delivery policies.

2 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Flowers arrived promptly

Flowers arrived promptly, and looked great!

14 maggio 2025
Logo di xxx xxx

Risposta di xxx xxx

Hi Barbara,

Thank you for your kind words! We’re happy to hear the flowers arrived promptly and looked great.

We look forward to helping you again soon!

Best,
Luxe Flowers Team

Valutata 5 stelle su 5

The sweet peas were perfect and my…

The sweet peas were perfect and my friend who received them was delighted by them

6 maggio 2025
Logo di xxx xxx

Risposta di xxx xxx

Hi Elizabeth,

Thank you for your lovely feedback! We’re so happy to hear the sweet peas were perfect and that your friend was delighted.

We look forward to helping you again soon!

Best,
Luxe Flowers Team

Valutata 5 stelle su 5

Red Gladiola

I wanted a particular colour flower that wasn't in season and they went above and beyond to source the colour and get them delivered. Fantastic service xx

24 aprile 2025
Logo di xxx xxx

Risposta di xxx xxx

Hi Steph,

Thank you so much for your wonderful feedback! We’re thrilled we could source the exact red gladiola you wanted, even out of season. Going above and beyond for our customers is what we love to do! Looking forward to helping you again soon.

Warm regards,
The Luxe Flowers Team

Valutata 5 stelle su 5

Perfect flowers

Perfect flowers, delivered safely and on time. Thank you!

23 aprile 2025
Logo di xxx xxx

Risposta di xxx xxx

Hi Richard,

Thank you so much for your kind words! We’re delighted to hear your flowers arrived safely and on time. Looking forward to helping you with your next order!

Best regards,
The Luxe Flowers Team

Valutata 5 stelle su 5

Flowers with soul

This wasn’t just flowers. This felt like someone poured heart into it. My partner said it was the most beautiful bouquet she’s ever received. She kept taking pictures of it from every angle We dried some of them to keep. Thanks for making her smile like that.

15 marzo 2025
Non scritta su invito
Logo di xxx xxx

Risposta di xxx xxx

Hi Scott,

Thank you so much for sharing such a heartfelt message. We’re beyond happy to hear the bouquet brought so much joy to your partner—and that it felt like it truly came from the heart. Knowing some of the flowers will be kept as keepsakes is just beautiful. We’re honored to be part of those special moments.

Warm wishes,
The Luxe Flowers Team

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