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Scopri cosa dicono le persone

Valutata 5 stelle su 5

A big shoutout to luxe flowers delivered for creating an unforgettable anniversary surprise! The bouquet I ordered for my wife was not only stunning but also arrived exactly when I requested it. Her e... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Terrible. Wedding flowers arrived an hour and a half after chosen time slot when the ceremony had already started and no one was home. Very expensive flowers for what had arrived. Customer se... Leggi di più

Valutata 5 stelle su 5

I had originally ordered 10 planted hyacinths in a basket for my mother’s birthday earlier this year. On arrival they looked lovely and as described but unfortunately they didn’t last more than a day.... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

The basket of forget me nots was pretty but not as pictured on the website. It was ~50% evergreen stems and not all forget me not stems as shown. The parcel was initially sent to the wrong address and... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

104 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,4

Tutte le recensioni

(104)

18 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

I ordered some flowers to get delivered…

I ordered some flowers to get delivered between 7am-11am. And the flowers didn’t arrive during that period of time. I tried to contact the store by email and phone however didn’t get a response. The tracking system informed me the flowers were delivered however that wasn’t the case. The flowers finally arrived by 16:00pm. And that was also the time I got a response from the store stating the flowers were delivered. Shortly put the customer service was very poor. The flowers themselves were gorgeous.

25 novembre 2025
Valutata 2 stelle su 5

I've paid for same day delivery

I've paid for same day delivery. They accepted and took the payment (even if I've placed the order at 1.00pm).
Delivery happened only 2 days later with no refunds on the extra I've paid. Not very serious

25 settembre 2025
Valutata 1 stelle su 5

Terrible

Terrible.
Wedding flowers arrived an hour and a half after chosen time slot when the ceremony had already started and no one was home.
Very expensive flowers for what had arrived.
Customer service - not helpful at all, they don’t answer their phone, different addresses shown.
I can see it’s not the first time - they should really get carriers who are more reliable like dpd and do guaranteed delivery. Very clever with it as they take your money.
Avoid.

7 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

So Thoughtful and Lovely

I ordered some flowers to cheer up a friend who’s been going through a rough patch, and she was so moved. She sent me a photo and they looked gorgeous – colourful, fresh, and not squashed like some deliveries can be. It’s so nice to know I can trust a service like this to get it right when it matters. Also, big shoutout to the delivery driver who called when he couldn't find the flat – very polite and professional

16 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Avoid at All Costs - Unreliable Service and Zero Accountability

We had an incredibly disappointing experience with “Luxe Flowers Delivered”. We ordered our wedding bouquet with time-specific delivery (£20+ extra fee) between 8:00 AM and 3:00 PM on the day of our celebration. Not only was nothing delivered during that time, but no one from their team responded to our multiple calls, WhatsApp messages, or emails on the day – a complete communication failure.

They claim delivery was attempted at 8:12 AM, but we were home the entire time, with a working intercom that was never rung. There was no notification, no photo, no call, and no parcel when we returned. A vague call came after 7 PM, far past the window, by which time we had already left for our wedding hotel.

In the end, we had no bouquet for our wedding and had to arrange a last-minute alternative late in the evening — a stressful and heartbreaking experience.

Despite providing clear evidence that nothing was received, they refused a refund, insisting the bouquet was left “at the door” — which is not only irresponsible for a perishable item but false, as there was nothing left behind.

They showed no empathy or accountability for a failed time-sensitive delivery that caused stress on our wedding day.

If your order is time-critical or emotionally important in any way, do not trust this company.

22 maggio 2025
Non scritta su invito

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