Fantastische Lösung, die mein Recording Studio flüsterleise gemacht hat! Super Preise und Super Result! Was will man mehr! Danke schön!!! PS: Habe es jetzt auch im Schlafzimmer installiert und höre n... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeHAUPT, 9020 Klagenfurt am Wörthersee, Kärnten, AT
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Scopri cosa dicono le persone
Throughout the years we worked with Decibel on the sound proofing optimisation of several public spaces (offices, restaurants) and on a private residences, as well. On all of them their engineer... Leggi di più
L'azienda ha risposto
Es hätte so schön sein können ... ich habe mir einen Schallschutzvorhang für einen Privathaushalt anfertigen lassen. Die Beratung durch den Kundenkontakt in Österreich war sehr freund... Leggi di più
L'azienda ha risposto
The products are very good quality and Dominik from Decibel is really reactive and pro.
L'azienda ha risposto
Dettagli dell'azienda
- Consulente acustico
- Negozio di articoli per il rinnovamento della casa
- Negozio di materiali isolanti
- Negozio di impianti audio domestici
Scritti dall'azienda
Customers trust DECIBEL for top-quality soundproofing and acoustic solutions. With exceptional range of products and outstanding customer service, DECIBEEL has built reputation for excellence. DECIBEL's commitment to providing expert advice and guidance ensures that every customer receives the best possible experience. Join the over 30 000 happy clients globally.
Informazioni di contatto
HAUPT, 9020, Klagenfurt am Wörthersee, Kärnten, Austria
3,7
Nella media
6 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Fantastische Lösung
Fantastische Lösung, die mein Recording Studio flüsterleise gemacht hat! Super Preise und Super Result! Was will man mehr! Danke schön!!!
PS: Habe es jetzt auch im Schlafzimmer installiert und höre nicht mehr die Hunde jaulen am morgen!
23 luglio 2024
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Risposta di DECIBEL *soundproofing & acoustics* - Austria
Vielen Dank für dein tolles Feedback, Fritz! Es freut uns sehr zu hören, dass unsere Lösung dein Recording Studio so leise gemacht hat und auch im Schlafzimmer für mehr Ruhe sorgt. Es ist großartig, dass du mit den Ergebnissen und den Preisen zufrieden bist. Wenn du weitere Unterstützung benötigst, stehen wir dir jederzeit gerne zur Verfügung!
Herzliche Grüße,
Das DECIBEL Team
Es hätte so schön sein können ..
Es hätte so schön sein können ... ich habe mir einen Schallschutzvorhang für einen Privathaushalt anfertigen lassen.
Die Beratung durch den Kundenkontakt in Österreich war sehr freundlich und gut.
Doch leider wurde er dann in Bulgarien falsch angefertigt, für mich komplett unbrauchbar.
Ab dann gestaltete sich der Kontakt sehr mühsam und unzuverlässig. Die Reklamation wurde mir erst auf meine Aufforderung hin schriftlich bestätigt, jegliche Terminzusagen wurden in diesem Prozess nicht eingehalten und ich habe zwischenzeitlich wirklich Angst um meine 535 € bekommen, die ich natürlich schon bezahlt hatte.
Zudem erschienen mir auch die Versandkosten von 155 € (!!!) viel zu hoch. Das wurde anfangs damit argumentiert, dass der Vorhang nicht zusammengerollt werden könne, er wurde jedoch zusammengerollt geliefert.
Beim Vorhang stimmte auch die Breite nicht. Hier wurde meinem Foto wohl kein Glaube geschenkt, sondern der Hersteller in Bulgarien wollte, dass ich den Vorhang auseinander ziehe und schaue, ob sich da nicht vielleicht doch noch die 2,5 cm ergeben, die fehlten.
Nach sehr, sehr viel Mailverkehr habe ich dann am Ende doch den Vorhang, wie bestellt, erhalten.
Leider riecht er sehr chemisch, ich hoffe, das gibt sich noch.
Ich würde auf jeden Fall davon abraten, sich dort etwas eigens anfertigen zu lassen und lieber die Dinge zu kaufen, die es schon fertig im Shop gibt.
Man bestellt hier in Bulgarien, auch wenn die Kundenkontakte jeweils in anderen Ländern sitzen.
Das kann die Sache kompliziert machen.
27 febbraio 2024
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Risposta di DECIBEL *soundproofing & acoustics* - Austria
Dear Ulrike Mücke,
Thank you for sharing your recent experience with us regarding your custom soundproof curtain order. We sincerely apologise for any inconvenience caused by receiving the incorrect dimensions of the curtain.
Upon receiving your feedback, we took steps to rectify the situation by swiftly processing and dispatching a replacement curtain. However, this has to be produced especially for you. It's our commitment to provide quick and effective solutions to any issues our customers may encounter, and we appreciate your understanding in this matter.
Concerning the request for pictures, we understand this may have caused inconvenience. The purpose of this request was to reassess the product and ensure that we accurately understood the issue, enabling us to provide you with the best possible resolution. Your cooperation greatly assisted us in swiftly resolving the problem.
We acknowledge your concerns about pricing and shipping costs. Our pricing structure reflects various factors, including manufacturing, materials, and shipping. We want to clarify that we are a Bulgarian company with our factory located in Bulgaria. While we have sales offices in major European regions to serve customers locally, we have never claimed that our goods are produced elsewhere. We are committed to maintaining transparency in our pricing and continuously working to improve our communication in this regard.
Your satisfaction is of the utmost importance to us, and we are dedicated to providing the highest level of service to valued customers like yourself. If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for choosing our products, and we genuinely appreciate the opportunity to serve you.
Best regards,
Diana Nedkova
Co- founder/ CMO
Super knowledgeable and technically competent approach
Throughout the years we worked with Decibel on the sound proofing optimisation of several public spaces (offices, restaurants) and on a private residences, as well.
On all of them their engineers gave an outstanding solutions and showed out if the box approach for solving the diverse acoustic problems of the different spaces.
We are very happy to work with so professional people.
Interior Designer & Founder
COZY. Design Studio
10 gennaio 2024
Non scritta su invito
Risposta di DECIBEL *soundproofing & acoustics* - Austria
Thanks for your amazing review, Geya! 🥳🥳🥳
We look forward to working with your interior design studio in many more offices, restaurants and homes :))
Have a great day! ✌🏼
Very good quality
The products are very good quality and Dominik from Decibel is really reactive and pro.
27 novembre 2023
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Risposta di DECIBEL *soundproofing & acoustics* - Austria
Thank you for your review Sylvain! 🤩
We are very happy that Dominik has been of your service and ensure you that you can rely on our team for any soundproofing and acoustics case that you may have in Austria!
Have a great day!
Kompetente Beratung | schnelle…
Kompetente Beratung | schnelle Rückmeldung | große Produktpalette
Vielen Dank für die hervorragende Zusammenarbeit!
3 novembre 2023
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Risposta di DECIBEL *soundproofing & acoustics* - Austria
Dear Robert, thank you so much for your review and for your great cooperation and frequent orders. We are so happy that you like our products and service in Austria :)
Condition
16 panels ordered and not one was received in good condition.
Product is good but the packing and delivery conditions are something that needs addressing.
24 settembre 2023
Risposta di DECIBEL *soundproofing & acoustics* - Austria
We sincerely apologize for the inconvenience you encountered with your recent order. It's disheartening to hear that they arrived in less-than-perfect condition.
We want to assure you that the panels left our factory in impeccable condition, and we take great care in ensuring the quality of our products. However, it appears that the handling and delivery by the shipping company may have led to the damage.
Our customer support team will get in touch with you and send images of the panels and boxes in your order before they left our factory. We would like to ask for your assistance with further investigating this issue towards the courier. Your feedback is invaluable in helping us improve our processes.
Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to rectify the situation.
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