Awful experience in buying a sale item from Decadorn. Be aware that all sale items are 'sold as seen'. This entitles the company to send whatever they like with no comeback from your bank.... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Ordered the set of 3 mini charms and a necklace, there was a small issue when they arrived but after an email to customer services this was quickly resolved - it is how a company acts when things go w... Leggi di più
Had never heard of Decadorn before but was sucked in by the tiny star sign charms. After having a nightmare with royal mail stealing my parcel I’ve had such a positive experience from the customer car... Leggi di più
I lost my mum five years ago so to mark the anniversary and her may birthday which was just two days later, I bought the raw emerald necklace with Gemini disc which was her star sign. It makes me feel... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Decadorn is a British jewellery brand that showcases and celebrates the raw, natural beauty of the world using semi precious stones. We’re inspired by free-spirited adventure and a joy in things long-lasting and beautifully made. To us, beauty doesn’t mean perfection, but honesty, workmanship and timeless design. A fascination with the earth’s natural wonder is revealed in each of Decadorn’s jewellery collections. Designed and hand finished in our London studio, the unusual becomes precious and the imperfect turns into treasure for a lifetime.
Informazioni di contatto
London, Regno Unito
- info@decadorn.com
- decadorn.com
4,3
Eccellente
448 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Lovely piece
Lovely piece, and you guys went above and beyond to get the item to me in time for a birthday! Thank you 💗
29 marzo 2022
Great experience
Great product and great company to deal with. Their website wouldn't accept my discount code so I emailed them and they got back to me straight away and refunded me the discount. Quick delivery very good experience with them.
29 marzo 2022
Beautiful jewellery
Beautiful jewellery! Very good value for money. Items of high quality. Will definitely purchase more and will recommend to family and friends.
29 marzo 2022
Chain broke
I bought a beautiful decadorn necklace,sadly the second time I wore it the chain broke. Clearly not very good quality
3 marzo 2022
Non scritta su invito
Risposta di Decadorn
Hi Sally, I'm really sorry to hear your chain broke. On occasion a chain may snap due to many factors, all of which can be resolved easily. Had we of known about this issue we would have sent a replacement immediately. Please contact our customer services if you require a replacement.
Many thanks
Helen.
Receive the Strength pendant with pearl…
Receive the Strength pendant with pearl and star. Disappointed as the pictures look a lot bigger than the stone I received. I forgot to check and measure before ordering. There was no returns slip with the item so felt obliged to keep. No good if your used to wearing chunky jewellery. I probably will not make any further purchases.
1 marzo 2022
Risposta di Decadorn
Hello, we are sorry to hear you were dissapointed. We do use the word delicate as the chain is quite fine and we have many photos of this style to try to show customers how it looks, so im sorry it wasnt quite right for you. We do have other options which are described as chunky if that is something you were after. Our returns information is on our website and is a direct link to our customer services team. Please do get in touch if you need any further help.
My necklace was dispatched quickly and…
My necklace was dispatched quickly and was tracked. There are similar necklaces on the market for a lot more £££. Very happy with how it looks.
1 marzo 2022
Risposta di Decadorn
Great to hear you are happy with your purchase
Stunning jewellery
Fantastic service and necklace was so pretty I almost didn’t give it away as a present!
2 febbraio 2022
Risposta di Decadorn
Great to hear thankyou!
5* love this site!
Love the idea behind the stones and love every item I've purchased ... whether as gifts or for myself! Highly recommend 5*
2 febbraio 2022
Risposta di Decadorn
Thank you for coming back to us, your support is really appreciated.
Poor quality
Disappointed that one of the pendant tumble stones on the bespoke necklace had a very noticeable chip in it and the gold initial disc had a dent. I bought the gift for a friend for her birthday and felt embarrassed giving it to her in that state. Felt like a big waste of money which is upsetting as I previously had a great experience with Decadorn.
1 febbraio 2022
Risposta di Decadorn
I'm so sorry this happened. The team responded quickly and did everything they could to rectify the problem and a full refund was given. This is not a representation of the product we sell or dispatch, apologies again.
Risposta di Decadorn
Great to hear;)
Tiny Tumbled Family Birthstones necklace
We purchased the Tiny Tumbled Family Birthstones necklace for our daughter, which she's delighted with. The colours of the stones are beautiful, enhanced by the gold settings, making such a special keepsake, many thanks.
15 gennaio 2022
Non scritta su invito
Risposta di Decadorn
Thank you for the lovely review, so pleased you were happy with the item;)
Disappointing and overpriced
Was given one of the labradorite gold-plated necklaces for Christmas. Nice chain design but the collection of pendants are tiny, a bit rough round the edges and look like they are wrapped in plastic foil rather than gold plate. My partner was disappointed to see the size of them when I opened it on Christmas Day as he'd ordered the necklace gift-wrapped and had only seen it online. The information that came with it said it's made of steel under the plating. Personally I don't think it's worth the money and would only buy another in sterling silver. Pretty enough but overpriced.
14 gennaio 2022
Non scritta su invito
Risposta di Decadorn
Hello, We are really sorry to hear how dissapointed you were with the item. As far as I'm aware you haven't contacted our customer services team who would have been more than happy to offer a refund or exchange if the item was not as expected. The gold plate is electroplated around the edge of the item which we clearly describe as this allows the natual shape of the item to be seen rather than a 'casing'. There is no plastic involved, in fact we are 100% plastic free company ;). I'm also sorry it wasnt big enough for you, but we also clearly state the size of all items and the item purchased is also photographed on a model, so we have done everything to demonstrate how this looks in reality. We do offer the item in sterling silver but we were not made aware you would have preferred this so were unable to offer any alternative.
The base of some of our chains are stainless steel, they contain pure metal that does not cause a negative skin reaction, many jewellery brands use this metal as it is very strong and a pure metal.
Thank you for your review, we welcome all views of our products and discuss with the team.
Many thanks
Helen.
Product lovely although a little…
Product lovely although a little smaller than suggested in photos.
5 gennaio 2022
Risposta di Decadorn
Sorry to hear it wasn't quite as you expected, we are aiming to add model photos to all products to help solve this;)
Beautiful products, lovely service
Beautiful products, just as described/pictured, have ordered previously and customer service was fantastic, would highly recommend.
3 gennaio 2022
Risposta di Decadorn
So pleased you were happy with both the product and service;)
Excellent present
Excellent present. Even better than it looked on the website. Recipient delighted. Looks to be well made as well as unique and very pretty to look at. Everyone happy. Great service and delivery.
31 dicembre 2021
Risposta di Decadorn
Wonderful! Thank you for taking the time to review
Beautiful products and even better…
Beautiful products and even better service.
Would highly recommend.
31 dicembre 2021
Risposta di Decadorn
Great to hear thank you ;)
Beautiful jewellery and fantastic customer service!
I had an issue with a pair of earrings. This was dealt with quickly and generously by the Decadorn customer service team. You can buy with confidence from this company. Excellent products and service. Thank you!
15 dicembre 2021
Non scritta su invito
They have been so helpful
They have been so helpful as the beautiful necklace and earings I ordered didnt turn up and they hand delivered another oredre without any quibble - the jewellery is beautiful and the service has been amazing - thank you
10 dicembre 2021
Non scritta su invito
I have not received my order yet so…
I have not received my order yet so can’t give 5 stars.
6 dicembre 2021
Risposta di Decadorn
Hello Hilary, I've just checked and the item was delivered on the 24th November. Please get in touch at customerservices@decadorn.co.uk if you still havent received this as it was delivered by a 5 point tracking system via Royal mail, the team can recover GPS exact location of delivery from RM if you are still without the item. The team are here to help, I have checked and cannot see that you've reached out to the team before today, please do so they can help resolve this.
Many Thanks, Helen
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