DAVID KIND Recensioni 

224
TrustScore 4 su 5

4,1

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Valutata 3 stelle su 5

I placed my order in early November & didn’t receive it until after the new year. I also feel like they made need some fine adjustments on the nose area & pressure point behind my ears. I have exper... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Tightening up and new lenses are great. My small complaint is that the area inside the frame where it meets the lens was not cleaned up (they're clear frames). *EDIT* - quick response from Sami and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've used David Kind for my sunglasses the past 8 years, ordering at least one pair per year. I've yet to be disappointed by their glasses, with amazing lightweight frames and the highest-quality le... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Remarkably responsive service, but suboptimal quality of finished product. I am now skeptical about the quality of the lenses and accuracy by which a prescription can be filled off an online photo. Af... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Ottico
  2. Negozio di occhiali da sole

Informazioni fornite da varie fonti esterne

Premium online eyewear hand-selected for you by a professional optician. 6 frames to try on at home for 6 days. Free shipping both ways.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

224 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,1

Tutte le recensioni

(224)

9 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

A bit disappointed

A bit disappointed. Sent my frames in for a refurbishment. Turn around time was about 2-weeks, which was expected. However, when I received my frames they weren't polished and buffed as I expected. Crucially, the left temple arm was cracked, which it wasn't before I sent them in. Michelle and the David/Kind crew were helpful in getting a new shipping label sent and the frames were sent back for polishing and a new temple arm (still waiting on them at the moment). Customer service was great and really responsive. However, for the price of the refurbishment, I was disappointed in the apparent lack of care in the failure to clean the frames and the broken temple. I love both pairs of David/Kind frames that I own, however the luster of the experience has been reduced a bit.

24 maggio 2022
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Risposta di DAVID KIND

Hi Michael, thank you for your honest feedback. In your case, I do think we missed the mark and we apologize. Our dispensing optician is aware of the situation. He received your glasses back, replaced the temple, polished the frames and shipped them back out yesterday. Excited for you to receive them and thank you for your patience.

Valutata 2 stelle su 5

Avoid For Rx

Remarkably responsive service, but suboptimal quality of finished product. I am now skeptical about the quality of the lenses and accuracy by which a prescription can be filled off an online photo. After month of trying the provided Rx frames, Ive gone back to my old frames & lenses as they cause less eye strain despite the same prescription. I would caution anyone buying prescription glasses through this service.

26 marzo 2022
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Risposta di DAVID KIND

Hi JD, we're sorry to hear this but would love to resolve the issue or troubleshoot with you. We have a 3% remake/return rate which is below the national average of 7-11% (this includes in person optometry offices). We really pride ourselves on accuracy of measurements and prescription. Please send us an email to optician@davidkind.com and we'd love to help.

Valutata 5 stelle su 5

Perfect!

The service was excellent, the process was easy, and the glasses were just what I ordered - great experience!

18 marzo 2022
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Risposta di DAVID KIND

Wonderful, thank you :)

Valutata 5 stelle su 5

Working with Michelle at David Kind was…

Working with Michelle at David Kind was such a breeze. Ordered the trial glasses and found the one I liked. Put in my order and got them in exactly 10 days. Love my new shades and the prescription is perfect. Thank you very much.

3 febbraio 2022
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Risposta di DAVID KIND

So wonderful to hear and glad that you are happy :)

Valutata 5 stelle su 5

High Quality Glasses With Amazing Customer Service

Very high quality frames and lenses. I've bought 3 pair of glasses and 1 pair of sunglasses over the past years. Customer service is superb and went out of their way to make sure we well taken care of. I'll continue to shop my glasses exclusively through David Kind.

31 gennaio 2022
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Risposta di DAVID KIND

Good to hear, thank you!

Valutata 1 stelle su 5

For cost it’s disappointing overall

For cost, disappointing.

27 gennaio 2022
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Risposta di DAVID KIND

Hi There! Bummed that you feel this way, but we'd love to look into this further for you. Any additional info on your dissatisfaction so we can potentially resolve it is appreciated. You can send that info to optician@davidkind.com

Valutata 5 stelle su 5

I am buying all my glasses from David Kind

Great service and knowledgeable employees. They were prompt to ship out try-on kit and helped me pick a pair of eyeglasses that fit my person the best. I would highly recommend them for your next eyeglasses purchase.

Eyeglasses were of high quality material (Titanium/Acetate) and felt solid in hand. Lenses are very clear and have a good anti-reflective coating. Plus, they gave me a discount for turning in my old pair of glasses to donate to someone in need, so its a win-win.

In addition, they offer a 10-year limited warranty for any manufacturing defects, so I can rest assured that David Kind stands behind their quality craftmanship.

22 gennaio 2022
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Risposta di DAVID KIND

Wonderful, thank you :)

Valutata 5 stelle su 5

David Kind glasses have very high…

David Kind glasses have very high quality frames and lenses. In addition, they include wonderful glass cases and cleaner with the purchase. Frame designs are classic and attractive. Do your research to find the proper size. The trial is very helpful for this purpose. Great company!

24 dicembre 2021
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Risposta di DAVID KIND

Thank you so much!

Valutata 5 stelle su 5

Will be a return customer.

I got everything I wanted in a pair of glasses. From the direct to consumer model, try on box, customer service, quality of the product, and specific offerings within the designs. I cannot be happier with my purchase.

22 dicembre 2021
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Risposta di DAVID KIND

Thank you Bill! So glad that you enjoyed your experience :)

Valutata 4 stelle su 5

The product is good quality though…

The product is good quality though maybe a bit small for my face. I think the couple of areas for potential improvement:
1. At the time of placing an order on line, it should be clearly indicated how long delivery would take. The item took about 3 weeks to arrive; knowledge of that timeframe at the time of making the decision may have impacted the decision.
2. For an expensive product, I would suggest additional facial measurements since it is not possible to try the product ahead. I like the quality of the item I ordered but it is a bit snug on my face.

22 dicembre 2021
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Risposta di DAVID KIND

Thank you for the feedback - we will definitely be more transparent on the timing on our website. With regards to the measuring, we do have a home try on where you can try them on physically before buying the final product to make sure the fit is good for yourself. Thank you for your patience and we hope you give us a try again in the future :)

Valutata 5 stelle su 5

Great eyewear and great service

Great eyewear and great service! I really enjoy their recommendations for what looks good on me. Saves me a ton of time. I’ve been using them since 2014!

24 ottobre 2021
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Risposta di DAVID KIND

We love to hear this! Thanks for your support and so happy you love our glasses :)

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