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Valutata 5 stelle su 5

Excellent communication and fast despatch. A shame to hear that the physical store had to shut, we all need to support independent games stores as much as we can. I'll definitely shop with Dark Hammer... Leggi di più

Valutata 5 stelle su 5

The guys at Darkhammer have exceeded expectations once again. I remember when they opened their shop in between two lockdowns in the UK and quality of service was good then and has only got better. On... Leggi di più

Valutata 5 stelle su 5

Ordered something and literally first thing the next morning it was delivered. Super speedy. Also, description said the box was damaged and I was thinking the box would be in bits only to disco... Leggi di più

Valutata 3 stelle su 5

The packaging was absolutely insufficient. The items were simply shoved in a thin mail bag, with no protection whatsoever. The box of hive guards / tyrans guards was completely destroyed.... Leggi di più

L'azienda ha risposto


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

36 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent communication and fast…

Excellent communication and fast despatch. A shame to hear that the physical store had to shut, we all need to support independent games stores as much as we can. I'll definitely shop with Dark Hammer again and highly recommend them to everyone.

15 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

An amazing company

An amazing company! I ordered on a Sunday and had the parcel by Tuesday. Well packaged and well priced. Great communication too.

1 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Recently brought the leviathan box from…

Recently brought the leviathan box from dark hammer and I honestly can't recommend this company enough. Fast delivery, excellent packaging and always sending emails to keep you in the loop. 10/10 company will definitely be buying from here again.

26 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Good Experience

Order was dispatched quickly and arrived earlier than I was expecting. The items were in good condition and packed well. Will use them again in the future.

1 febbraio 2023
Non scritta su invito
Valutata 3 stelle su 5

Shipped in a thin plastic bag...

The packaging was absolutely insufficient. The items were simply shoved in a thin mail bag, with no protection whatsoever.

The box of hive guards / tyrans guards was completely destroyed. The plastic wrap completely broken, the cardboard box ripped up,opened, crumpled like a pancake, all the corners shredded broken and ripped open, with the sprues showing at the sides. The middle of the box was caved in as though something heavy and pointy was placed on top of it, and the whole package looked as though it was kicked about substantially.

Luckily, the paint pots did not open, even if the pot of Agrellan earth was battered and the sticker on it peeled off. The models themselves luckily were okay, a corner of one of the sprues broke off but very luckily, nothing else inside was damaged (the build instructions however were damaged at the corner and had marks from the sprues digging into it inside the box).

I appreciate that the items I have ordered were delivered very quickly, but much more effort should be made packaging parcels correctly in order to minimise damage during transit. Considering the poor packaging I will not use your website again, for fear that items get damaged in the post and I would have to go through a lengthy and inconvenient returns process.

Please, package your parcels properly. They should be in a cardboard box, with either bubble wrap,parcel beans, or at least packing paper. The way my parcel was packaged was absolutely unacceptable.

3 stars for quick delivery and good prices.

EDIT after reply : it was not an air padded jiffy bag. There was no padding whatsoever. It was a DPD branded thin plastic bag, not much thicker than a kitchen waste black bag. No bubble wrap, no packing paper, no protection. Just shoved inside a very thin plastic bag, and sent like that. I am very surprised the paint pots did not explode everywhere. Games workshop must be making some sturdy paint pots...

29 luglio 2022
Non scritta su invito
Logo di DarkHammer

Risposta di DarkHammer

I'm sorry for the condition your order was received in. The majority of our orders go out in boxes, but some of the smaller items are sent in air padded jiffy bags like yours.

In 2 years of trading this is the first item packed in a jiffy bag like this that has been damaged, while we have had a couple that were packed in pretty sturdy boxes that have been severely squashed during the same period - sometimes no amount of packaging is sufficient if a very heavy box drops on it in the van.

However, I will feed this back to packing to see if we can get small, sturdy boxes for the smaller items.

But we're happy to arrange a return for refund/replacement for any/all of the damaged items, just let us know.

EDIT: Well it definitely shouldn't have been sent like that, I will talk to the person concerned.

Valutata 5 stelle su 5

Above Expectations

Amazing service, items arrived crazy quick and very well packaged. Excellent price and selection of Warhammer, will almost certainly use again.

2 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Super happy with the service

Super happy with the service, prices, delivery time and correspondence. I ordered 17 citadel paints at a beautifully discounted rate, went for standard delivery and they only took 2 days to arrive! They sent an email confirmation of my order and constant contact regarding the delivery. Really happy thanks so much, will be ordering again 😊

18 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

Outstanding store for Warhammer!

Fantastic selection, well stocked and some of the most competitive pricing on the interwebs. Delivery was super quick too, ordered late o'clock on a Monday, arrived Wednesday - perfect!

1 febbraio 2022
Non scritta su invito
Valutata 5 stelle su 5

These guys don’t mess about!…

Ordered something and literally first thing the next morning it was delivered. Super speedy.

Also, description said the box was damaged and I was thinking the box would be in bits only to discover the tiniest scuff in the corner.

Amazing service.

26 gennaio 2022
Non scritta su invito

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