Darch Oil Recensioni 

558
•
TrustScore 4 su 5

4,2

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Valutata 4 stelle su 5

I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Leggi di più

Valutata 5 stelle su 5

I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Leggi di più

Valutata 1 stelle su 5

You pay upfront for domestic oil and are given a latest delivery date. Nothing comes by that date, nor the next guaranteed date, nor the one after. I've been a loyal customer of this company for many... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Fornitore di carburante

Scritti dall'azienda

Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

558 recensioni

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4,2

Tutte le recensioni

(558)

55 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Poor delivery service from Darch OIl

I am a long time customer with Darch Oil and I can only express my disappointment with my recent order which I still have not received!
I ordered my oil ten days ago (6th Jan) and asked could I pay for next day delivery as was quoted on the website to which I was informed that it was not available and I was told that the delivery would not be scheduled until the 15th Jan. I rang this morning to confirm that my delivery would be coming today to be told that they had no idea when it would be delivered despite being promised and was given a litany of excuses, bad weather, no drivers etc etc. This is just not good enough for a company such as this, we have had to turn our heating off now as a result of running low on oil. We are both pensioners in out seventies and now have no heating or hot water .

15 gennaio 2026
Non scritta su invito
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Risposta di Darch Oil

Hi David,

Thank you for taking the time to leave this review, and we’re very sorry for the distress and inconvenience this delay has caused — particularly given the impact of being without heating and hot water.

While recent severe weather and driver availability issues have unfortunately caused disruption to some deliveries, we recognise that this does not lessen the difficulty of your situation, and we’re sorry that clearer information and reassurance were not provided at the time.

We would like to urgently look into your order and see how we can expedite delivery. Please could you email feedback@darchoil.co.uk with your account number and/or delivery address, so we can identify your order, investigate what has happened, and take immediate action.

Kind regards,
The Darch Oil Team

Valutata 1 stelle su 5

Ordered about 2 weeks in advance

Ordered about 2 weeks in advance. They confirmed delivery would be between the 11th and 17th December. Phone call on 17th to say it would be the 18th. 18h, a text to say the 19th. 19th, a text to say the 20th. By 4:40pm n the 20th, no delivery and a very, very close to empty tank in cold weather! Phoned Yeovil, was diverted to some Midlands branch (phone lines probably busy with other people constantly let down). Was told on the phone it "should be on the 22nd, I can't promise anything, but we'll do our best for you|" So bloody annoying! This always happens with Darch - they set the date then cannot stick to it! I cancelled as I urgently needed heating oil and found another provider who came the following morning.

11 dicembre 2025
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Risposta di Darch Oil

Hi Ian,

Thank you for your feedback, and we’re very sorry for the frustration caused by the delays to your delivery. We understand how stressful this situation must have been, especially during cold weather.

We’ll be investigating this fully, and our Domestic Manager will be in touch shortly. In the meantime, if there’s anything further you’d like to discuss, please email feedback@darchoil.co.uk.

Kind regards,
The Darch Oil Team

Valutata 1 stelle su 5

This company is the pits

You pay upfront for domestic oil and are given a latest delivery date. Nothing comes by that date, nor the next guaranteed date, nor the one after. I've been a loyal customer of this company for many years. It's a pity that loyalty doesn't work both ways. Darch are now just a tissue of lies, lame excuses and worthless guarantees. Use this company at your peril.

13 dicembre 2025
Non scritta su invito
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Risposta di Darch Oil

Good morning,

We’re very sorry to read this and to hear how disappointed you feel — this certainly isn’t the experience we want any of our customers to have, especially long-standing ones.

We’d like to investigate what happened and get in touch to make things right. Please could you email feedback@darchoil.co.uk
with your account number and/or delivery address, so we can locate your order and review the delivery details.

Thank you for taking the time to leave your feedback. We hope to have the opportunity to resolve this for you.

With our apologies and thanks,
The Darch Oil Team

Valutata 4 stelle su 5

Check delivery date

Everything was fine delivery was fine, only issue was when paying for the oil a delivery date was given, then an email was sent with a delivery date 3 days later. Could be a pain in your tank is very empty .

7 novembre 2025
Valutata 5 stelle su 5

Brilliant company

Brilliant company, always friendly & helpful when you call the office. Drivers excellent,
Never had a problem with Darch Oil service & reliability, great communication at all times. Wouldn’t go anywhere else.
Many thanks Carol Clark

17 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Oil order on line…

Very easy to order and good information about the delivery day. The delivery driver was extremely pleasant and followed the original online directions perfectly.

I have been using this company for about 30 years and everyone with whom I have spoken - originally on the phone - has been very helpful and polite.

26 settembre 2025
Valutata 5 stelle su 5

I have used Darch for years and have…

I have used Darch for years and have always been very pleased with the quality of the drivers and how they handled their work. Office staff are polite and efficient and will continue to be my company of choice.

10 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

You have not delivered

You have not delivered ! Please don’t bother to try again!

9 settembre 2025
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Risposta di Darch Oil

Update:
Hi again Sue,

We've investigated the delayed delivery and can see there was a payment issue on your online order. Several of the payment options require an account to be setup (e.g. for Direct Debit) so without payment we were unable to deliver the fuel.

Our team tried unsuccessfully to contact you via phone and email in order to create an account (or make a one-off payment) so we could release the order.

From our perspective this one was miscommunication rather than poor service. As such we'd really appreciate it if you gave us another chance on your order and edit your review to reflect the circumstances - the team take feedback seriously and are always disappointed when with low-rated reviews.

Thanks,
The Darch Oil Team

Hi Sue,

Thanks for your review.

We're sorry your order was delayed and we'll investigate what happened.

A member of our team will be in touch shortly with an update and to make amends.

Kind regards,
The Darch Oil Team

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