I made my own arrangements paying upfront online. Booked a specific delivery date and small lorry due to need to reverse down single track road. Delivery date was missed three times and lorry was... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We needed an urgent delivery of heating oil having just moved into our new home. We were let down by another supplier so tried Darch. Charlotte, who answered the phone was so positive, checking to see... Leggi di più
I have been using Darch Oil for the last 25+ years. They have never failed to provide the most excellent service. Their communication is superb and they allow me to raise and reduce my payments whenev... Leggi di più
You pay upfront for domestic oil and are given a latest delivery date. Nothing comes by that date, nor the next guaranteed date, nor the one after. I've been a loyal customer of this company for many... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Our oil distribution network operates from Yeovil, Glastonbury, Portland and Amesbury, we deliver to Somerset, Dorset, East Devon, South Wiltshire and West Hampshire supplying quality fuels, heating oil and lubricants at very competitive prices. Order ...
Informazioni di contatto
Regno Unito
- darchoil.co.uk
4,2
Molto buono
558 recensioni
Chiedi ai clienti di scrivere una recensione
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Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
They turned up on time
They turned up on time. The driver was very polite and left no mess.
30 gennaio 2024
Excellent service
Used darch oil for a few years now and always had excellent service,deliver on time everytime,from delivery drivers up to receptionists.Very Happy Customer.
29 gennaio 2024
Efficient and friendly staff
28 gennaio 2024
Thank you Tom
The lovely Tom.A nice young Man .Outstanding service start to finish. Service with a smile. The office staff were very obliging. Especially Karen and Stacy I was grateful for how patient and kind they were with me. I sometimes get myself in a muddle but they explained everything to me . Thank you
1 febbraio 2024
Non scritta su invito
What a joy to find a company that does…
What a joy to find a company that does what it says on the can. Having been with another now USA owned company that outgrew their local clients after 20 years I am delighted to be with Darch and their excellent operative Evelelina. . I’ll be back. Julian Payne West Dorset.
31 gennaio 2024
Non scritta su invito
Damage to flower bed
Delivery in early morning drove on to plants and stepping stones on entrance bank.
18 gennaio 2024
Weather hiccups but delivered and happy client
After a slow start when I reported ice on my drive and recommended that the large tanker driver gave the trip a miss, and then the next day the tanker broke down (but the office were apologetic and told us by phone and email) we received the delivery by smaller tanker on Saturday, young lady driver, excellent skills and delivered oil to both tanks very efficiently. Full marks in difficult weather conditions.
6 gennaio 2024
You arrived a week early but otherwise…
You arrived a week early but otherwise all good!!👍
5 gennaio 2024
Happy New Customer
After being let down by another company . I won’t mention. Failed to deliver my oil at all!
Went to Darch oil delivery within 7 days . Had in 2 days . Amazing service . Driver Josh was nice and polite . Had a text message the evening before which is brilliant never had that before . Happy New customer.
22 gennaio 2024
Non scritta su invito
Great communication.
Does what is asked, excellent communication. Good prices. Never been let down.
Message to let me know delivery was at 6.30am and didn’t want to disturb us. So very considerate as well.
2 gennaio 2024
Great service
Delivered on schedule. Driver friendly and helpful completing the delivery with a large tanker even though difficult (small tanker was booked).
23 dicembre 2023
Delivered quickly
19 dicembre 2023
Poor Service, will not use again
Paid above per litre of oil and additional fee for guaranteed pre xmas delivery. Failed to deliver, leaving me with no oil.
18 dicembre 2023
Risposta di Darch Oil
Hi Graham,
We are sorry to hear you have had a bad experience with us.
I have passed this over to The Depot Manager to investigate further and they will be in contact to get this resolved for you.
Thankyou - Darch Oil
Darch oil make it very easy to order…
I live in the USA but have a house in the Uk. I need a service I can trust and that is easy to navigate.
Darch oil make it very easy to order and their online delivery booking system is great
My house is used as an airbnb so I need services I can rely on for everything. Even if there is a provider a few kinds cheaper, I see no reason to switch from Darch.
Very impressed
11 dicembre 2023
What’s going on.
I had made it clear that I needed to know of delivery the day before but I was not advised of delivery and got a note saying they could not deliver as access blocked. The second time the delivery was fine, but I got a note saying they could not deliver as the tank was already full, but I was there when the tank was filled and handed a delivery note.
I query this but get no answer. Had I not seen the delivery, I would have been very worried.
22 dicembre 2023
Risposta di Darch Oil
Hi Ricky,
I am sorry to hear you had a negative experience - I will pass your feedback over to the depot manager and ensure this is addressed for you. We hope you will continue to use NWF Fuels for your future fuel top ups.
Thanks - NWF Fuels
I phoned up and asked a question and I…
I phoned up and asked a question and I got told you be in touch and nobody did
2 dicembre 2023
Good communication on arrival and…
Good communication on arrival and delivered timely
23 novembre 2023
Prompt and friendly service
1 dicembre 2023
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