Cycle Exchange Recensioni 

The online application was really easy to follow, The price was really good, delivery was prompt and easy to track. The customer service team are really helpful and always prompt to reply with any queries.

The prices are far too high. Trek bikes 3 years old that are the same prices as new ones. I just cannot see why anyone would buy from them unless it’s because they are desperate to sell their current bike. Their profit margins are far too high. Be warned.

Well I certainly upset them! All good fun. Just don't overpay and buy from them. Check the Madone SLR price as an example against a new one.

Bought an Orro road bike, great advice in store and a great bike. it was 40% off it's retail price, second hand, but had never been used. Built by the engineers perfectly and I really appreciated the advice from the staff on the pro's and con's of Di2 vs 105 mechs.

My experience with the Cycle Exchange team has been nothing but impressive. The scope of bikes they have on offer is impressive, their advice in store and the opportunity to try out different bikes is amazing, and no matter who you talk to of the team they are are all knowledgeable, friendly and helpful. I did not even know how could trade in my old gravel bike to by a wonderful new bike, so I upgraded from my original plans and am really happy with my choice. Special thanks to Max for his advice and giving me confidence to pick my new bike.

Great easy experience. The bike was ready to go in the condition described. Very helpful, especially when I wasn't aware of certain aspects of electric shifting. Also a query about what lube was used on the bike was answered swiftly in email , after purchasing.
Complete satisfaction, would recommend to anyone.

Great service and I brought a great bike I’m happy with. Very friendly and helpful when I came for a gravel bike and tested a few bikes before purchase. Met the owner who happened to be in and very friendly whilst we discussed riding as we age as we sipped coffee. I would gladly recommend a visit here

Fast, efficient, helpful and clear. Well-packaged and on schedule as specified.

I first used Cycle Exchange in 2023 for a TT bike and the advice plus customer service was exceptional. In June I contacted CE again to px a bike for a ‘new’ bike and once again the experience and service was second to none. Not only are the bikes amazing and as described but the service and smiles from the staff is the best.

Safe to say I will be back again and again. The very best

They were great!
1. They listened. I was fairly specific in what I was looking for (gearing, bike geometry etc). What I was looking for was "non-standard" and would require work on any bike. They got i. They didn't just say no "too difficult", they understood and set out to find a solution - great "can-do" attitude.
2. The staff i dealt with (Josh and El) mostly were wonderful to deal with. They really knew their stuff and were super helpful. One of the things that struck me was how enthusiastic the staff were - they all clearly loved cycling and seemed very happy with working for Cycle Exchange - and great credit to their company and the way it's run.
3. Price. I suppose I was asking for a lot whilst having a a clear price limit. At no stage did they try and "push me" - they were simply focussed on finding a solution that worked for me. In the end, I got everything I was asking for - plus some (electronic gearing Di2).

All in all, I was a very, very happy little camper

Outstanding 😄😃👏👏👏

Customer service is great. The store is full of amazing bikes, nice decorations and a wonderful café. No issues whatsoever. A special thank you to Benji!

Helpful and knowledgeable staff. bike to excellent condition (like new!); no pressure for additional aftersales products.

Cycle Exchange are, quite simply, outstanding. I’ve bought more bikes from them than I care to admit, and every time the experience has been faultless. The bikes arrive in superb condition, the staff are knowledgeable and friendly, and any issues are resolved quickly without fuss. Their guaranteed buyback scheme is a great reassurance, especially if you like to change bikes often. If you’re serious about cycling and want a team you can trust, Cycle Exchange should be your first stop.

Other than being a long‑standing customer, I have no affiliation with Cycle Exchange. My recommendation is based purely on repeated positive experiences.

Bike was exactly as it was shown. Prompt communication and delivery.
Excellent transaction.

I was sceptical at first buying a second hand bike but dealing with Cycle Exchange has changed my view, they have been excellent to deal with and the bike I received was in amazing condition.

First class communications through my exchange. Everything as described with my new bike too. Highly recommended.

Really helpful staff, good communication and friendly advice. Great stock.

Highly recommend Cycle Exchange. They are extremely gracious with their time and truly care about finding you the right bike.

Having seen a number of bikes online I was interested in and then visiting the shop, I was truly blown away by the quality on show. It seemed to me all the bikes were in immaculate condition.
The help and service I received in store was second to none and happily walked away with my new bike!

All the employees that I talked to were very helpful. They kept informed me of all the steps the bycicle was taking. The bicycle was packed really well.
Thank you for your time.

This was my second time purchasing a bike from cycle exchange, and once again 1st class service from start to finish.
After they gave me a fair quote for my canondale I was able to proced to purchase a orbea denna , which was brand new and had to be shipped from Spain, I was kept informed of the updates on my bike and 3 weeks later it arrived. It was paid for by, trade in, cash, and finance, which was straight forward. All in all just excellent service.