If I could give a zero I would. The amount of time to receive the order, a Christmas gift, was ridiculous. It took a month and arrived on Christmas Eve. Can’t mail it. It looks nothing like the item s... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I ordered the wooden plaque with me my husband & my maisie with her angel wings. I actually tried to cancel as somebody else had ordered us they said similar but was too late to cancel. So glad I didn... Leggi di più
I purchased one heart memorial plaque for my mom. Her sister loved it so much that we purchased four more with the exact same design! The company was quick, clear, knowledgeable, honest, and patient d... Leggi di più
This was a beautiful ornament! We purchased as a gift for our son who lost his beloved puggle this past year. We were all moved to tears as he opened it. It was thoughtfully and carefully made and the... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
We are creative company to help you create and make the unique gift. You can personalized the design and custom the gift with many choices like dog breeds, cat breeds, horses and hairstyles,...
Informazioni di contatto
Stati Uniti
- cusgifts.com
3,6
Nella media
206 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Beatiful and original
The colors and the design are so beatiful. I gave it as a gift and it liked alot.
26 dicembre 2022
Non scritta su invito
It was a great gift for my…
It was a great gift for my roommate/bestie! I ordered the largest size and it was quite generous. I also asked for customization and it turned out perfect!
15 dicembre 2022
Non scritta su invito
Alles war perfekt
Alles war perfekt der Teppich paßt wunderbar in den Laden von meiner Frau
Die SeifenHexe
14 dicembre 2022
Non scritta su invito
LOVE the personalized kitchen witchery…
LOVE the personalized kitchen witchery poster! I can't wait to hang it up once the kitchen renovations are done.
Also bought a personalized witch's doormat! OMG! It's perfect!!!
16 novembre 2022
Non scritta su invito
I love my purchase it is truly…
I love my purchase it is truly beautiful. It’s exactly how I ordered it. The only suggestion I have would be to let the customer know when it is shipped. I never got a notice.
25 gennaio 2023
Non scritta su invito
Love their products
Got my phone case today. Amazing product. This was the second one I purchased from them. They are awesome to work with. Customer service is great and very helpful. Love this company and their products. They are so easy to deal with.
28 gennaio 2023
Non scritta su invito
I ordered shoes for work
I ordered shoes for work. I am a nurse. Order made in November. I still have not received anything. And no response to my emails.
29 novembre 2022
Non scritta su invito
Risposta di CusGifts
Hi Kristell
I'm sorry that you did not receive the order as quick as expected
I checked and saw your tracking URL has not updated since December 10th
I will check with the carrier to verify the problem as soon as possible
Please wait for us a little longer
Thank you so much!
I highly recommend this company
I highly recommend this company! Very high quality phone case
18 gennaio 2023
Non scritta su invito
Nice
Very nice. Need to reach out to customer service and they responded in a timely fashion.
13 gennaio 2023
Non scritta su invito
Disappointed in the quality
I was extremely disappointed in the quality, it's as bubbles on surface as well as visible lines and the name is so dull. The sample on the computer is so very attractive but the finished product is disappointing.
13 gennaio 2023
Non scritta su invito
Risposta di CusGifts
Hi there.
The front has a protective film to protect the item which makes it look cloudy - which we noticed in the product description
Please blow it with hot air for a while or rub it with soapy water, the film will be easier to tear after softening.
Or please help us scratch one corner of the product first, once this protective film is torn a little, it will be easy to tear.
You can see this video: https://www.youtube.com/shorts/pj5yfKuodSE
You will see it clearly after removing the film.
We look forward to hearing from you.
Thank you.
Great quality items
Great quality items, love that they are personalised. received them in a timely manner. Will definitely purchase from here again.
3 gennaio 2023
Non scritta su invito
They took my money for nothing.
Took a month to get my order and when it arrived it was not what I ordered. I have been trying to contact customer service for a refund and I have not had any response.
4 gennaio 2023
Non scritta su invito
Risposta di CusGifts
Hi there
I'm sorry but can you send me the full name you used to place the order and the transaction ID to our suppoer email: support@cusgifts.com for checking?
I can not find your order number
Thank you so much!
Acrylic Plaque for Vickie Sue
I had order a Acrylic Plaque for my cousin Vickie Sue. When it arrived it was the correct size. Thanks to the Freshdesk Support Desk, they pushed the Reorder and I was able to give it to my cousin for Christmas. Vickie Sue Loved both of them. Great products and a Great Staff taken care of the customer.
1 dicembre 2022
Non scritta su invito
It is wonderful !
It is wonderful !
Perfekt and friendly support. Fast delivery.
Love cusGifts 🤩
15 novembre 2022
Non scritta su invito
I have tried to contact them through…
I have tried to contact them through phone and email and have gotten no response. It has been showing it’s in NY for weeks now!! Seems like a total scam to me!!!
29 dicembre 2022
Non scritta su invito
Risposta di CusGifts
Hi Mary. We're so sorry that there is a delay in the shipment
Due to the peak season, the number of packages increased quickly, the shipment may take longer than usual.
Your parcel got the new update on December 29th.
We and the local carrier are doing our best to solve the problem
So please be patient and help us wait for the update.
Thank you so much and we truly apologize for all inconvenience caused!
The product quality turned out great
The product quality turned out great! Very clear even with a photo from an iPhone. The company was quick to respond to emails as well, which shows their dedication to customer service. The only complaint I have was there were no instructions to taking off the protective film that was on the product when I received it. :).
27 dicembre 2022
Non scritta su invito
Where the hell is my order
My husband has e-mailed them twice with no response, we never got a delivery date, it's been 22 days and we have no idea when the hell it's coming if at all. Were we just plain robbed? I mean they updated tracking to say twelve hours and a couple minutes AFTER the update it was put on a truck that apparently hasn't moved in 5 days. Update... It has now returned to the shipping partner it left on the 22cd. All I want is for this company to give me an arrival date so I know if I should be reordering through a better company. I realize the month to ask for a return has passed, I'm pretty sure it's their plan so no one can get a return just don't ship it say you have and make over $50 with no delivery or returns allowed after the 30 days.
Jan 9th my order finally came and it is beautiful, all I wanted was an expected delivery date, and someone to answer our e-mails. The product is perfect but from what I've seen in other reviews it's hit or miss if anyone will answer e-mails or help you with problems or questions. Also it would be so easy for them to simply state it will take a month or two to get it, that would fix half their bad reviews. And customers would be happy if they got it early instead of worrying they've been robbed. Overall the product is great but other companies have it as well, so cus gifts needs to improve customer service or people will simply order elsewhere. Also because they have no problem answering reviews I'm sure someone will see this! I will not be reordering through them ever.
27 dicembre 2022
Non scritta su invito
Risposta di CusGifts
Hi Customer.
We're so sorry that there is a delay in the shipment
Due to the peak season, the number of packages increased quickly
Your order got the new update on Jan 4th.
Please help us to follow the news on the tracking URL we sent
We will try our best to help you receive it as soon as possible
Thank you so much and we truly apologize for all inconvenience caused!
Twas so cute ~
Twas so cute in the advertising. I love it and it’s at the entrance of my house. If you come in with bad energy you have to go back and start again 🤣 …. The cat thinks it’s hers. So perfect so pleased I bought it ….. xx
26 ottobre 2022
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.