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Scopri cosa dicono le persone

Valutata 1 stelle su 5

If I could give a zero I would. The amount of time to receive the order, a Christmas gift, was ridiculous. It took a month and arrived on Christmas Eve. Can’t mail it. It looks nothing like the item s... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I ordered the wooden plaque with me my husband & my maisie with her angel wings. I actually tried to cancel as somebody else had ordered us they said similar but was too late to cancel. So glad I didn... Leggi di più

Valutata 5 stelle su 5

I purchased one heart memorial plaque for my mom. Her sister loved it so much that we purchased four more with the exact same design! The company was quick, clear, knowledgeable, honest, and patient d... Leggi di più

Valutata 5 stelle su 5

This was a beautiful ornament! We purchased as a gift for our son who lost his beloved puggle this past year. We were all moved to tears as he opened it. It was thoughtfully and carefully made and the... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli da regalo

Scritti dall'azienda

We are creative company to help you create and make the unique gift. You can personalized the design and custom the gift with many choices like dog breeds, cat breeds, horses and hairstyles,...


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

206 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Love their products

Love their products. Tracking is accurate and in real time. Have bought 2 things so far-will definitely buy more. Last delivery was Easter Sunday!! Very impressed.

9 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Perfect sign above expectations

There was a minor issue when my sign didn't arrive. So I contacted Cus gifts & somehow my email when I to the junk mail.
Once they found it in junk they responded quickly, remade my sign & shipped it to my home address not my PO. I was very happy with the sign when it arrived it was very well made & better than I imagined.
Thankyou for rectifying my issue so quickly & professionally.
Definitely recommend this company

3 aprile 2023
Non scritta su invito
Valutata 1 stelle su 5

Don’t waste $$ or your Heart

You can’t post a review on their actual page or post a photo. Their craftsmanship and csr is beyond 3 world horrible. It takes forever to get a defective item from within the United States.. after business response… the overprinting and date of death in no way is a protective coating.. nor is the deliberate shutting off reviews on your main page and not allowing photos to be posted ( 3 apr 2023)

Jun 19, 2024… the “protective coating “ had nothing to do with the locking mechanism failing..
the company was contacted multiple times.. customer service was horrible and they refused to correct the manufacturing error

21 marzo 2023
Non scritta su invito
Logo di CusGifts

Risposta di CusGifts

Hi
The front of your plaque has a protective film to prevent any scratches or damage during shipping, which may make it appear cloudy. This was clearly stated in the product description.
To remove the protective film, we recommend blowing hot air on it for a few minutes or rubbing it with soapy water to soften the film.
Alternatively, you can also scratch one corner of the product to partially tear the film, which will make it easier to remove.
We have also provided a helpful video for your reference: https://www.youtube.com/shorts/pj5yfKuodSE

Once the protective film is removed, the item will become clear and free from any cloudiness.

If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and cooperation, and we look forward to hearing from you soon

Valutata 1 stelle su 5

If I could I would have gave NO STAR I…

If I could I would have gave NO STAR I ordered a necklace in the rose box for a valentine present I didn’t receive my order and still haven’t received my order I contacted them and was basically told they are not refunding me and for me to do my own investigation I emailed them back and was ignored I haven’t been refunded and haven’t been sent out what I ordered STAY AWAY FROM THIS SITE THEY ARE A SCAM

21 febbraio 2023
Non scritta su invito
Logo di CusGifts

Risposta di CusGifts

Hello. I'm sorry but I think you had the wrong store. I do not find any order under your information and our store do not have the product like necklace in the rose box for Valentine also. Could you please help me to check again?
Thank you!

Valutata 5 stelle su 5

Great product!

My parcel arrived safely from the usa to the uk. It was in perfect condition and exactly what I wanted. I brought the glass heart for dog lovers. I had a query about the cover which was answered quickly and solved. I would definitely buy from this company again

16 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Beautiful blanket

I ordered this blanket for my daughter in memory of her horse that passed away a year ago. She cried when she opened it! The colors are vivid and bright and the turnaround time was actually quite reasonable. I'm sure I'll be ordering from them again!

27 dicembre 2022
Non scritta su invito
Valutata 4 stelle su 5

The final product made the experience…

The final product made the experience great. My wife loved the case! Quality and detail of picture is great! Image looks a lot if not exactly like her. Only issue is the shipping! I forgot about that in a previous review. I ordered this on 12/12/2023 and it didn’t arrive until almost mid January! Order with time!

12 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

My experience has been so frustrating

My experience has been so frustrating. I have emailed them twice and I haven’t received an answer to rectify the problem with my order. I also tried to call, but it only rings and goes to a voice mail message that says that there is no one available to take my call and to email them. What do i need to do to get an amswer?

23 febbraio 2023
Non scritta su invito
Logo di CusGifts

Risposta di CusGifts

Hi there
We're sorry but we could not find any order from your information
Can you please send us the transaction ID or the invoice number of the order for checking?
Thank you so much!

Valutata 5 stelle su 5

Damaged order.

When I received my original order it was damaged. I contacted CusGifts, and they were so prompt in rectifying my order by replacing it, both quickly and with ease. I will order from them again!

19 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

I'm really starting to lose my patience…

I'm really starting to lose my patience with this establishment. I understand due to covid things take a while but come on seriously? I placed my order January 18th for a phone case. When I kept checking on the order after weeks of the order being placed and saw no progress was being made, I emailed and did not hear back almost a week saying that they have broken machines in the warehouse and it wont ship until February 5th the latest. It did not ship until February 10th. And it has currently been sitting in the UK for 6 days. I want to get in contact with them again to see what the excuse is this time but what's the point? Never have I ever waited this long for a phone case. Sorry to say but I will never be ordering for CusGifts again.

18 dicembre 2022
Non scritta su invito
Logo di CusGifts

Risposta di CusGifts

hI. I'm sorry but I can not find your order from this email address
Can you please provide me the full name you used to place the order and the transaction ID for checking?

Thank you so much!

Valutata 5 stelle su 5

Great products

I have purchased a couple of times from CusGifts and have been happy with the product each time. The most recent purchase was a memorial plaque as a Christmas gift for my in-laws who recently lost their dachshund. They were very touched and loved it.

11 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

A Heartwarming Gift To Myself

My plaque arrived quickly and is absolutely wonderful!! The design is simple, yet very beautiful! The wording is probably the thing that makes it so meaningful.I’ll treasure this forever.

14 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

I bought an item for my wife for…

I bought an item for my wife for Valentine’s Day. It did not arrive in time. I will never shop this company again if you want something gonna get here on time shop something in the US not in a different country.

6 febbraio 2023
Non scritta su invito
Logo di CusGifts

Risposta di CusGifts

Hi there
I'm sorry but I can not find your order from this email address
Can you please provide me the full name you used to place the order and the transaction ID for checking?

Thank you so much!

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