Biggest load of crap I have ever bought. Trusted Thermomix but this company must be a scam. Blade has a central plastic piece that breaks first use. Contacted them but they said no warranty as I bough... Leggi di più
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Products came very quickly, in perfect order inside slightly sqashed boxes, fragile labels on post pack too. Instructions leaflet for free spinsplat was not in English, however pictorially worked it o... Leggi di più
L'azienda ha risposto
So pleased to receive my utensil for scooping out food from Thermomix bowl. It’s made of very strong material and is easy to use, ensuring food is removed safely. No more tricky manoeuvres with wea... Leggi di più
L'azienda ha risposto
The great thing about the thermo is that it caters to all my food intolerance and more. It's even got my husband and kids making meals, and I don't buy shop brought biscuits, cakes, and muffins. Eve... Leggi di più
L'azienda ha risposto
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Scritti dall'azienda
At Culinary Family, we offer you premium kitchen accessories for exceptional family moments !
Informazioni di contatto
Australia
- culinary-family.com
3,9
Molto buono
204 recensioni
Non risultano inviti alla recensione recenti
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service
Easy to order, prompt delivery. I will definitely come back and buy from you again!
5 dicembre 2024
Non scritta su invito
Risposta di Culinary Family
Dear Jules,
Thank you so much for your lovely feedback! We're thrilled to hear that your experience was smooth and that your order arrived promptly. Knowing you'll be back means the world to us — we can't wait to welcome you again soon!
Warmly,
The Culinary Family Team
Terrible product
Terrible product - broke after 3 uses. No replacement parts or replacement product offered. Told the warranty has expired - 10 months old but only used 3 times. Dealing with their customer service is like banging your head against a brick wall. They just send the same email offering you a discount on a replacement. Buyer beware
19 dicembre 2024
Non scritta su invito
Game changer.
So pleased to receive my utensil for scooping out food from Thermomix bowl.
It’s made of very strong material and is easy to use, ensuring food is removed safely.
No more tricky manoeuvres with weak spatulas or getting fingers too close to sharp blades.
2 dicembre 2024
Non scritta su invito
Risposta di Culinary Family
Dear Suzanne,
Thank you so much for your lovely feedback! We're thrilled to hear how much you're enjoying your new utensil for the Thermomix bowl. Knowing that it has made such a positive difference in your cooking experience truly brightens our day.
We take great pride in crafting durable and easy-to-use products that make kitchen tasks safer and more efficient. Hearing that it’s a "game changer" for you reassures us that we're on the right track.
Thank you for choosing Culinary Family—we're so grateful to have you as part of our community!
Warm regards,
The Culinary Family Team
Love the Customer Service
Prompt service, well packaged, good communication and overall excellent customer service.
21 novembre 2024
Non scritta su invito
Risposta di Culinary Family
Dear Debbie Horrocks,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with our customer service. Your satisfaction is our top priority, and it's wonderful to know that our efforts in packaging, communication, and prompt service met your expectations.
We truly appreciate your support and look forward to serving you again in the future. If there's anything more we can do for you, please don't hesitate to reach out.
Warm regards,
The Culinary Family Team
As I mentioned we are moving in 2 weeks…
As I mentioned we are moving in 2 weeks and I haven’t used it yet so it’s still in the box. Sorry. Thank you for the free gift. Much appreciated
1 novembre 2024
Non scritta su invito
Risposta di Culinary Family
Dear Sue,
Thank you for your kind message! We completely understand that things can get busy, especially with a move coming up. We're thrilled to hear you appreciated the free gift – it’s our way of saying thank you for choosing Culinary Family.
Best wishes with your upcoming move, and we hope you’ll love using your product once you’ve settled in. If you have any questions or need assistance, we’re just an email away!
Warm regards,
The Culinary Family Team
Loving this
Loving this - makes it so simple and quick to make salads, grate cheese etc. Its a game changer!
20 novembre 2024
Non scritta su invito
Risposta di Culinary Family
Dear Fiona,
Thank you so much for your wonderful feedback! We're delighted to hear that you're loving your new accessory and that it’s making meal prep so much simpler and quicker for you. Knowing it’s a "game changer" truly makes us happy! 🥗🧀
Your satisfaction is our top priority, and comments like yours inspire us to keep delivering products that bring ease and joy to the kitchen.
Thank you for being part of the Culinary Family community!
Warm regards,
The Culinary Family Team
The utensil works very well
7 novembre 2024
Non scritta su invito
Risposta di Culinary Family
Dear Cherie,
Thank you for your kind words! We’re thrilled to hear that you’re enjoying your utensil and that it’s working well for you. Your satisfaction means the world to us!
If you ever have any questions or need assistance, don’t hesitate to reach out.
Warm regards,
The Culinary Family Team
Quick delivery
Quick delivery. And answered my email query quickly. Product is working well.
3 ottobre 2024
Non scritta su invito
Risposta di Culinary Family
Dear Janet,
Thank you for your lovely feedback! We're delighted to hear that your delivery was quick, your query was promptly answered, and that you're happy with the product's performance. Your satisfaction is what drives us to provide the best service possible.
Thank you for choosing Culinary Family, and we’re here whenever you need us!
Warm regards,
The Culinary Family Team
Great service
21 ottobre 2024
Non scritta su invito
Risposta di Culinary Family
Dear Ronelle,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. Your support means a lot to us, and we're here to ensure your satisfaction every step of the way.
Thank you for being a valued member of the Culinary Family!
Warm regards,
The Culinary Family Team
I would NOT recommend the Smart Slicer…
I would NOT recommend the Smart Slicer nor Culinary Family as a company. Whilst the Smart Slicer seems like a good idea, the one we ordered broke after 3 uses. We contacted Culinary Family about their product breaking and they advised that the warranty had exceeded and therefore they were unable to replace the product nor provide any assistance. Their warranty is 30 days which is completely unreasonable given the high price. Since then, Culinary Family have ignored our emails and we have been put into a situation where we either just accept and lose $159 for a product that was used twice successfully (over a 4 month period) or to contact the Australian Department of Fair Trading. We ended up contacting the Department of Fair Trading, however Culinary Family have also ignored them and because Culinary Family are not an Australian company there is little that can be done. In my opinion, Culinary Family have acted dishonestly and dishonourably by providing a low quality product for a high price and then very little customer service despite reporting on their website that they provide 24/7 customer support. From the other reviews, it is clear we are not the only family who have been treated in this exact manner. It is a terrible way to conduct business. We are truly disappointed as we bought the Smart Slicer in good faith.
17 giugno 2024
Non scritta su invito
Risposta di Culinary Family
Dear Lauren Chaitow,
Thank you for taking the time to share your feedback and for bringing your concerns to our attention. We’re deeply sorry to hear about your disappointment with your SmartSlicer and the challenges you’ve faced. At Culinary Family, our mission is to ensure that our customers have a positive experience with both our products and our service, and we regret that we did not meet your expectations on this occasion.
We are proud to share that over 7,000 customers are enjoying the SmartSlicer, which has been designed to make kitchen tasks quicker and easier. While the original version of the SmartSlicer was a high-quality product, we did receive feedback about a handful of issues. In response, we launched a new version just a few weeks ago that is three times more durable and refined, taking into account valuable input from customers like yourself.
Our warranty policy provides 30 days of coverage for any manufacturing defects or breakage, ensuring peace of mind for our customers. However, products purchased during promotional periods are not eligible for refunds, as these offers provide the absolute best prices we can extend. This policy is clearly outlined in our terms and conditions to ensure transparency.
We also understand your frustration with the delays in response times. Over the past few months, we’ve experienced an exceptionally high demand, which temporarily affected our ability to respond as promptly as we strive to. To address this, we’ve restructured our customer service team, and we are now fully up-to-date and ready to assist you efficiently.
We’d like to make things right for you and believe we’ve found an exceptional solution to resolve your concerns. Please contact us at info@culinary-family.com, and we’ll be happy to discuss this resolution with you in detail. Your satisfaction is incredibly important to us, and we’re committed to ensuring you feel valued as one of our customers.
Thank you again for your feedback, Lauren. We’re here to support you and look forward to the opportunity to turn your experience around.
Warm regards,
The Culinary Family Team
I was so disappointed I wished I…
I was so disappointed I wished I hadn’t bought it very flimsy, and the service in delivering was terrible 3 weeks it took a week to travel 40 kms. If I had known it was from china I could have bought cheaper from Temu and received it quicker,
Hope it performs okay
29 agosto 2024
Non scritta su invito
Risposta di Culinary Family
Dear Jean Yessayan,
Thank you for sharing your experience with us. We truly regret any inconvenience caused by the delivery time and appreciate your patience throughout this process. Your feedback is invaluable to us as we constantly strive to improve our service.
At Culinary Family, we deliver from warehouses in Australia and New Zealand to ensure quick service. However, due to an unexpectedly high demand, these warehouses faced temporary stock shortages. To ensure you received your order, we shipped from our warehouse in China. We recognize that this led to longer delivery times, and we sincerely apologize for the delay. As a token of appreciation for your understanding, we included a complimentary surprise accessory valued at $40 in your package.
Regarding your comparison to Temu, we would like to highlight that we focus on delivering premium-quality products, designed to offer durability and performance that exceeds expectations. By choosing Culinary Family, you opted for superior quality, and we thank you for trusting us to meet your needs.
To further enhance your experience, we’d like to invite you to contact us at info@culinary-family.com. We would be delighted to provide you with a comprehensive user guide for your SmartSlicer, along with 10 bonus recipes to help you make the most of your purchase. Additionally, we’d love to offer you 30% off your next order as a thank-you for sharing your feedback and supporting our mission.
Thank you again for your trust, Jean. We’re here to ensure you continue to enjoy the Culinary Family experience to the fullest.
Warm regards,
The Culinary Family Team
Poor customer service
Within one hour of ordering I realised this was NOT a genuine Thermomix product and requested my order be cancelled. I was told the order couldn’t be cancelled. (I use a product distribution warehouse myself so know this is false). Culinary Family then stated “You must therefore wait to receive it and send it back to us if you do not wish to keep it.” I thought this was good service until I asked how I return the product. They then said they won’t allow a return because the product had $50 off, and offered me 30% off. They come across polite in their emails but all they do is cite small print conditions. They could have immediately cancelled my order and I would have rated them highly and been inclined to buy something else from them. Bad experience.
20 agosto 2024
Non scritta su invito
Risposta di Culinary Family
Dear Sue Jackson,
Thank you for reaching out and sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations, and we truly appreciate the opportunity to assist you further.
Our products are designed to enhance your Thermomix experience with high-quality, 100% compatible accessories at an affordable price. While they are not original Thermomix items, they are thoroughly tested for compatibility and performance, ensuring they meet the high standards our customers expect. As outlined in our policies, our accessories are not original Vorwerk products—a distinction that we make clear to ensure transparency and avoid any misunderstanding.
Regarding your request to cancel the order, we process orders swiftly to minimise delivery times for our customers. Unfortunately, once the order is in the shipping process, cancellations are no longer possible. However, we are committed to finding solutions that ensure your satisfaction even in such cases.
To address your concerns, we’re delighted to offer you $60 off the new version of our SmartSlicer. In addition, we will include a surprise accessory valued at $40, which will be automatically added to your package, at no extra cost. To access this exclusive offer, please contact us directly at info@culinary-family.com, and we will provide you with the necessary promotional codes.
Thank you for giving us the chance to resolve this matter. We’re confident this offer will not only meet but exceed your expectations and provide you with an enjoyable experience with our products.
Warm regards,
The Culinary Family Team
Very happy
Very happy , looks to be of good quality and a bonus surprise was very nice too.
13 agosto 2024
Non scritta su invito
Risposta di Culinary Family
Dear Jacobina Petersen,
Thank you for your kind words! We're thrilled to hear that you are very happy with the quality of our product and that the bonus surprise added a nice touch to your experience. At Culinary Family, we strive to ensure that every product we deliver meets our high standards and brings joy to our customers.
Your satisfaction is very important to us, and we're delighted that we could exceed your expectations. Thank you for choosing Culinary Family, and we look forward to continuing to serve you with great products and pleasant surprises in the future.
Warm regards,
The Culinary Family Team
Smart Cutter.
I received my Smart Cutter and I have given it a go, so far I am happy with it and the quality is really good fits the T.M. very well.
2 agosto 2024
Non scritta su invito
Risposta di Culinary Family
Dear Jane Wilkinson,
Thank you for sharing your positive experience with the Smart Cutter. We're delighted to hear that you are happy with its quality and that it fits your Thermomix perfectly. Our team works hard to ensure that our products not only meet but exceed customer expectations in both functionality and quality.
We appreciate you taking the time to provide feedback, and it's wonderful to know that the Smart Cutter is serving you well. Thank you for choosing Culinary Family, and we look forward to continuing to provide you with products that enhance your culinary adventures.
Warm regards,
The Culinary Family Team
Tracking and communication
Tracking and communication between culinary family and myself were great. Packaging and delivery was also great. Very happy with product and customer service.
5 agosto 2024
Non scritta su invito
Risposta di Culinary Family
Dear Joann Wellington,
Thank you so much for your positive feedback regarding the tracking, communication, packaging, and delivery of your order. We're thrilled to hear that you are very happy with both the product and the customer service you received. At Culinary Family, we strive to ensure that every aspect of our service—from the initial order through to delivery—is smooth and satisfying.
Your comments are greatly appreciated and motivate us to continue providing excellent service and quality products. Thank you for choosing Culinary Family, and we look forward to serving you again in the future.
Warm regards,
The Culinary Family Team
Hi I’ve emailed x2 to the email you…
Hi I’ve emailed x2 to the email you suggested sent a photo of the part that snapped but I’ve had no reply!
2 agosto 2024
Non scritta su invito
Risposta di Culinary Family
Dear Hilda Watson,
Thank you for reaching out again, and we apologize for the delay in our response to your emails. It seems there was a duplication issue with your support ticket which caused the delay in our communication. We are addressing this immediately to ensure it does not happen again.
Please rest assured, we are now fully aware of the situation with the broken part of your SmartSlicer and are prioritizing your case. We will send you a new replacement part at no cost to you as soon as possible. Our team is committed to resolving this promptly and ensuring that you can continue to use your SmartSlicer without further inconvenience.
Thank you for your patience and understanding. We appreciate you bringing this to our attention and apologize for any stress this may have caused. You can expect a follow-up from us very shortly with confirmation of the dispatch details for your replacement part.
Warm regards,
The Culinary Family Team
I haven’t received my spin spat
I haven’t received my spin spat. Wasn’t able to return unused slicer as wasn’t genuine Thermomix slicer
27 giugno 2024
Non scritta su invito
Risposta di Culinary Family
Dear Anna Luca,
Thank you for your continued feedback. We sincerely apologize for the inconvenience you've experienced regarding the missing SpinSpat® and the concerns surrounding the slicer.
Firstly, we would like to address the missing SpinSpat®. Please contact us directly at contact@culinary-family.info, and we will promptly ship the missing item along with a special gift as an apology for this oversight. We aim to ensure complete satisfaction with your purchase, and we hope this gesture will help make up for the inconvenience.
Regarding your concerns about the slicer not being a genuine Thermomix product, we understand your disappointment. As stated in our policies, which are clearly outlined on our website, our products are compatible with Thermomix appliances but are not manufactured by Vorwerk. We aim for transparency in all our communications and product descriptions to ensure that our customers have a clear understanding of what they are purchasing.
If you still wish to discuss a return or refund, despite the slicer not being used, please email us with your order details. We treat each case individually, especially under unique circumstances such as yours, to consider what accommodations can reasonably be made.
We appreciate your patience and the opportunity to resolve these issues. We look forward to your email and hope to resolve the matter to your satisfaction soon.
Warm regards,
The Culinary Family Team
Very quick despatch and delivery
Very quick despatch and delivery. Packaged well. Great products.
29 luglio 2024
Non scritta su invito
Risposta di Culinary Family
Dear Patricia Dyke,
Thank you for sharing your positive experience regarding the quick dispatch, delivery, and packaging of your order. We're delighted to hear that you are pleased with the products and the overall service you received.
At Culinary Family, we aim to ensure that every aspect of our customers' experience is handled with care, from the moment an order is placed to when it arrives at your doorstep. Your feedback is invaluable as it reinforces our commitment to maintaining high standards across all our operations.
Thank you for choosing Culinary Family. We look forward to continuing to provide you with great products and exceptional service in the future.
Warm regards,
The Culinary Family Team
Great service and quick delivery!
Love the products you offer and how quickly it was delivered!
26 luglio 2024
Non scritta su invito
Risposta di Culinary Family
Dear Amber Simon,
Thank you so much for your kind words about our service and the quick delivery! We're thrilled to hear that you are satisfied with our products and the speed with which they reached you. At Culinary Family, we strive to provide not only high-quality products but also efficient service to ensure a great experience for our customers.
Your feedback is greatly appreciated, as it motivates us to continue our efforts in maintaining high standards of service and delivery. Thank you for choosing Culinary Family, and we look forward to serving you again in the future with more great products and timely delivery.
Warm regards,
The Culinary Family Team
Great product need to learn how to use…
Great product need to learn how to use it
21 luglio 2024
Non scritta su invito
Risposta di Culinary Family
Dear Lynda Hamilton,
Thank you for your positive feedback about our product! We're delighted to hear that you're pleased with your purchase. We understand that getting accustomed to new kitchen tools can sometimes be a learning process, and we're here to help ensure that you can make the most out of your new product.
If you need any guidance on how to use it or if you have any specific questions, please don't hesitate to contact us at contact@culinary-family.info. We can provide you with more detailed instructions, tips for best practices, or even direct you to video tutorials that might help.
We're committed to supporting your culinary adventures and ensuring you have a great experience with our product. Thank you for choosing Culinary Family, and we look forward to assisting you further.
Warm regards,
The Culinary Family Team
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