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Cuddly Panda is proud to be a manufacturer and supplier of premium bedding products in Australia. With over 50 years of experience in the bedding industry, your sleep is our passion. Cuddly Panda aims to provide Australians, and those around the world, with industry leading products aimed at giving you the best night sleep.
Australia
I had a very good experience especially being kept in formed with the progress of the delivery. We are very happy with our purchase and would highly recommend your company as this is a very special time for first time parents and we couldn't be happier. Thank you again for making this experience a good one.
Unfortunately i cannot give good feedback as
1. They did not give me tracking updated/number (reason they say i dont give my mobile number) on checkout.
2. Chase with them and the beginning they have advised they will send replacement.
3. dont want replacement-request refund and they have advised item actually was delivered
4. Not happy -request refund they offer less than 30% from my original payment
5. I dont think it is fair and this order will be my last order with them.
6. Mistake can happen but the way it was handle was really poor from my experience.
7. Replacement email was sent on 04 May 23 by Steve. Please check before keep getting excuse!
Risposta di Cuddlypanda
Hi Frank,
Thanks for your feedback. Unfortunately for this circumstance, the items where delivered to your house which you confirmed, we have proof of delivery from the transport company also.
We never said we would resend the item as we needed to investigate first on our end. Upon investigation and receiving proof of delivery, we did offer you two scenarios, one to get a second mattress delivered at less than 50% of the total cost of the first order, or the offer of a partial refund.
We are sorry that you feel this way and will continue to look at ways of improving our service in the future.
We are in discussion with PayPal about the resolution to this as we wish to clear this up and move forward.
My husband and I are ecstatic with our baby's furniture set from Cuddly Panda. We purchased the Classic Sleigh Cot and My First Breathe Eze Innerspring Mattress, along with the cot's matching set of Sleigh Chester Drawers, Sleigh Change Table and Change Mat High Sides. The whole process was efficient, simple and great value for money. The owner Steve was a pleasure to speak with regarding any questions/concerns. Steve ensured that every step of our order was dealt with professionally and always kept in touch with updates. We were very grateful that all our items were delivered all the way to Darwin NT with no damage and in a timely manner. We highly recommend the products supplied by Cuddly Panda and strongly encourage you purchase your baby furniture from Steve and his business.
These guys are amazing! The amount of questions I asked, the research they did, the calls and texts they made, incredible customer service, totally unexpected and very appreciated.
The down mattress topper I purchased is perfect, the best price available and the shipping was super quick. I could not ask for more
Risposta di Cuddlypanda
Thanks so much for the kind words Lesley, We hope you enjoy the mattress topper:)
Couldn't be happier....Love the quilt! Great Product, Great Price and Great Service and the cherry on top - Australian Made!
Risposta di Cuddlypanda
Thanks Diane, Appreciate the kind words. We are so happy that you love your quilt :)
Thanks for supporting our local small business, and be sure to spread the word :)
Great price, quick dispatch & postage, beautiful product which will be a feature in our babies room/nursery, thank you!
Risposta di Cuddlypanda
Thanks so much for your kind words Jess. We hope it is a hit in the nursery!
Honestly the best service I have received for a very long time!
I had a enquiry which I reached out to via chat, from there the service was phenomenal. Steve assisted me and he went above and beyond to ensure what I needed was available and sent it to me on time, by keeping the whole process simple and communicating on time.
Whilst my order was a custom order, I received it within 4 days of placing it.
They really are worth buying from, as you won’t be disappointed with the service.
You don’t alway have places, especially online stores that are willing to go above and beyond.
Risposta di Cuddlypanda
Thanks so much for the kind words Bhauna, we pride ourselves on being as helpful as possible so we are so happy you feel this way :)
Cuddly Panda custom made my Super King doona extra thick for more warmth and we love it! Can’t recommend more highly - love their tailored approach and the fact they were able to custom make a quilt just how we like it that can’t be bought anywhere else. Beautiful quality!
The guys in charge here are very professional and trustworthy. They went out of their way to provide me with an excellent product, in a timely manner. I would 100% buy from here again and recommend to all :)
Thanks guys!
Friendly and knowledgeable staff. Cuddly Panda have a fantastic baby range to purchase from and I love my new venice package, which was great value for money. Thanks again for all your help.
Was looking for an Australian made cot mattress for my baby girl as I noticed the Boori ones are made in China. I found Cuddly Panda and in particular their Kangaroo Bedding Innerspring Cot Mattress. Made locally and you can sure tell with the quality. LOVE this product!
Excellent customer service- shipped same day, arrived quickly and product was excellent quality. We love our new quilt! Competitive pricing too!
My order was acknowledged promptly and I was given means of tracking its progress. Delivery occurred in three days. The quilt is of excellent quality and my bed is now extremely comfortable.
Purchased this Beautiful Cotton Blanket "ADELE HAND WOVEN BLANKET" as it was a true King Size and a good price - [no Postage as item was over $50]
I googled alot of Cotton Blankets before selecting Cuddlypanda, so did the comparisons.
Quick time wait for package and I washed it just for 30 minutes on Delicate to freshen.
Dried and on Our Bed that night.
I wanted a cotton blanket to put over the Jersey Sheet but nothing too heavy.
This beautifully woven blanket did the job, even Hubby commented.
Communication and Customer Service was Excellent.
Very Happy Customers and even though we Don't have Babies at 70 & 72 we LOVE your Items for US!!
Susan & Greg in Alkimos Western Australia
The service I received was amazing. Super friendly and very knowledgeable. I got a tour of there factory and was shown how everything was made. I love supporting Australian businesses
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