Ordered two pairs in September but received the wrong size and style. Returned them immediately but then only got one pair in exchange. The second pair are now on their way together with apologies fro... Leggi di più
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I must admit I was a bit sceptical when the delivery was taking longer than I had realised - thought I'd fallen for a scam or some cheap Temu rubbish. However- these trousers really are excellent qua... Leggi di più
The customer service was excellent during the ordering process. The Cuddlr pants were exactly as promised. I tried them on…. They’re awesome!!! Great fit, soft and warm, and actually cute!!! Warmer a... Leggi di più
Communication was very good when there was a delay in shipping. The product- well- it’s fantastic. I am so pleased I chose to purchase these trousers! Got two pairs now thinking I need a third so I ca... Leggi di più
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Ha risposto al 59% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Absolutely delighted with my Cuddlr's
Absolutely delighted with my Cuddlr's. Worth the short wait for them. Received mine yesterday and played golf in them this cold morning. Was toasty warm. Perfect fit and length. I'm so pleased with my Cuddlr's, I am about to buy another pair in a different colour.
Disappointing delivery
Disappointing delivery, communication and product
I placed my order on 22 September, with delivery stated as 9 October.
Following a stock delay, I was advised that stock was due on 13 October and outstanding orders would be sent via “next-day delivery”, aiming for delivery from 14 October.
On 13 October, Royal Mail tracking showed that the sender had notified them of the parcel. It still showed Royal Mail awaiting receipt on the evening of 14 October. Receipt appeared in tracking on 15 October, with delivery expected on 17 October. The service used was Tracked 48.
When I questioned this, Mike replied, “We shipped it in the timeframe we said we would” and attributed the delay to Royal Mail. This did not answer my question about why Tracked 48 had been used after I was explicitly told next-day delivery.
Meanwhile, I received daily promotional emails encouraging further purchases, along with marketing texts. I had not knowingly subscribed to. When I raised the unwanted emails, I was told I could unsubscribe. I did not appreciate being left to stop unwanted marketing myself while still chasing my first order.
The order has now arrived. In my opinion, the trousers do not justify the price paid. I also find them difficult to put on because of the loose internal fleece lining.
Stock delays can happen. However, the inconsistent delivery information, unanswered questions, unwanted marketing and disappointing trousers have left me regretting this purchase. Based on my experience, I would not order again.
Excellent service and Trousers
I was kept informed of where my order was, which arrived quickly. Trousers are a lovely fit and easy to get on after a cold swim, keeping me nice and warm, no more of the cold shivers after a swim!
Surprised how quickly the pants and…
Surprised how quickly the pants and gloves arrived! In time for birthday! She opened them and said ‘these are the ones girls are wearing coming in the store! ‘ tried them on and perfect fit! Off she went to the barn! We will order more definitely! Saved the gloves for Xmas!
Great communication fantastic product
Great communication, fast delivery, love the product! Very warm. Exactly what I need working outside in Yukon winters!
Far exceeded expectation
The trousers seem to be amazing, far better quality and smarter and value than I had expected, and look and feel like they really will be warm (it was too hot to wear them today! Arrived fairly quickly too. Just a bit frustrated by constant barrage of cuddlr emails after registering, and by the use of Evri to deliver, but overall impressed, thank you.
I bought 2 pairs of weatherproof…
I bought 2 pairs of weatherproof fleece-lined trousers on 23 September 2026. The order was split into 2 deliveries. The 1st delivery was via Evri and delivered on 6th October 2026. The 2nd delivery was again via Evri and was delivered on 17th October 2026. On receipt of the 2nd delivery my wife and I both checked the trousers and we were both impressed with the fit, quality, warmth and style of this product and I would have given it a 5 star rating but the delivery tarnished the whole order. As you used EVRI as your delivery company we knew there would be delays in getting the product. In this part of Wales Evri is the worst courier service known to man. It is for this reason we only gave you a 4 star rating. On the next order (if there is one) please use Royal Mail. Regards Keith.
Truly sumptuous trousers
Great Facebook advertising. Easy ordering. Wonderful trousers which are going to my daughter in law…..they look and feel truly sumptuous.
Great trousers and shorter length fits…
Great trousers and shorter length fits perfectly lovely and snug
Love my trousers
Love my trousers, they are an absolute game changer, so much so that I have already ordered and received my second pair. Love the navy colour, looks really good. Was telling my swim buddy about them and she is going to buy a pair too. Can’t recommend these enough
Ordered two pairs of the insulated…
Ordered two pairs of the insulated pants for my wife for Christmas. She tried them on to make sure they fit but unfortunately I ordered the wrong size. In the one minute she had them on, she already could feel the warmth. The exchange process was super easy. Highly recommend!
I has accidentally pre ordered but o…
I has accidentally pre ordered but o has responses when emailed and information on the delivery
The items are fab just as shown very happy indeed with my trousers
Good communication
Good communication
Product as described (Trousers)
Socks 10 out of 10
Many Thanks
Fantastic quality
Excellent communication throughout this process. High quality goods. So warm, thick and fit perfectly. Very grateful for the shorter length
First time but won't be the last
Progress reports on availability and delivery helpful. Quality product.
Fabulous products
Fabulous products. Great customer service. The website is easy to navigate and ordering was a straight forward process. The goods arrived quickly and I was kept informed every step of the way. Highly recommend
I was skeptic but so glad I bought them!
I was skeptic when ordering these as i needed something to keep my legs warm in my wheelchair on cold and rainy days that didn’t cost a bomb. After reading the reviews, I decided to get a pair for me and my mum. I am so glad i did because they are so comfy, easy to out on especially for someone like me with poor dexterity. Kept me warm whilst I was out today. Going to be ordering 2 more but may try the straight cut this time so i have both versions
They run super small
They run super small. I sized up and they are still too small. If they fit, I’d give them more stars. They are thick and very cute as well. Just very disappointed in the sizing
Gloves arrived quickly fit perfectly…
Gloves arrived quickly fit perfectly looking forward to wearing in Iceland in November. The fingers work perfectly on my phone .

Risposta di Cuddlr
Super Trousers
Very happy with both pairs of the trousers I have bought. Super quality. Just in time for the Winter swim season to start.

Risposta di Cuddlr
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