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Valutata 5 stelle su 5

Whenever I need equipment for a photo shoot, CSI is always the first place I look. Their staff is incredibly helpful, accommodating, and responsive. They will answer all of your questions and have bee... Leggi di più

Valutata 5 stelle su 5

Our production company requires a constant turn around of high level equipment in a pinch. CSI has always been great with accommodating our production needs with that personal touch you don't usually... Leggi di più

Valutata 5 stelle su 5

I had to cancel an order which included a delivery/pickup fee. The auto-generated cancellation email included the rental charge, but not the delivery fee. Minutes later, before I could finish an ema... Leggi di più

Valutata 5 stelle su 5

We have chosen CSI rentals to fulfill all of our equipment needs. Their equipment is always on point and after nearly a decade of relationship we have never encountered a more professional, courte... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per la fotografia
  2. anche in
  3. Negozio di elettronica

Informazioni fornite da varie fonti esterne

CSI Rental in Manhattan And Brooklyn featuring Pro Digital, Video and Cinema Cameras, Digital Backs, Lenses, DSLR HD Video and Cinema Rigs, Strobe Lighting, HMI, Tungsten, Kino Flo, LED, Grip and Production Equipment, Location Truck Packages, Photo and Video Expendables sales, Geared towards a user friendly atmosphere understanding your needs and will help you choose the right equipment within your budget for a successful photo video shoot. Rent with confidence for best rates and service, Locations in Manhattan New York City and Williamsburg/Bushwick Brooklyn NY.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

239 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(239)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent, Friendly Service

I needed to make a last-minute reservation, submitted the order online (which was a very easy process), and picked it up 15 minutes later. Everyone was incredibly helpful and friendly.

21 gennaio 2016
Non scritta su invito
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Risposta di CSi Rentals

Thanks Jeanette Glad to hear looking forward to serve you again soon even quicker and easier

Valutata 5 stelle su 5

Affordable and Reliable

They're incredibly affordable, offer an extensive stock of equipment, and always have great customer service. I've rented from them several times now, and I have never been disappointed.

17 gennaio 2016
Non scritta su invito
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Risposta di CSi Rentals

Thanks Emely, Its a pleasure serving you

Valutata 5 stelle su 5

Great customer service!

I've rented several items from their Brooklyn location and every time it's been a good experience. They are super helpful and patient with my dumb questions.

15 gennaio 2016
Non scritta su invito
Valutata 5 stelle su 5

Really helpful, great rental company.

They answered any questions I had promptly and accurately. Facilitated a really pleasant and easy rental experience.

would highly recommend.

14 gennaio 2016
Non scritta su invito
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Risposta di CSi Rentals

Thanks Paul

Valutata 5 stelle su 5

Best in tiwn

From the many places you can rent from in NYC, CSI is the one.
These people are knowledgeable, super nice and professional ..... Problem solvers

13 gennaio 2016
Non scritta su invito
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Risposta di CSi Rentals

Thanks allot for your positive review

Valutata 5 stelle su 5

Great service

Straight forward no hassle. Will come back!

7 gennaio 2016
Non scritta su invito
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Risposta di CSi Rentals

Thanks David, looking forward to serve you again soo n

Valutata 5 stelle su 5

Reliable TOP QUALITY Equipment and INCREDIBLE Staff

We have chosen CSI rentals to fulfill all of our equipment needs. Their equipment is always on point and after nearly a decade of relationship we have never encountered a more professional, courteous and efficient staff. Thanks to George, Mark, Elizabeth and all of the amazing staff that keeps the best equipment always in top shape for us!!!

Love,

Famille Photo Team

7 gennaio 2016
Non scritta su invito
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Risposta di CSi Rentals

Thanks Carlos, Same here you are a top quality customer so we deserve each other...

Valutata 1 stelle su 5

Horrible customer service disorganized

I picked up equip for a pro shoot in mid Friday. We do not shoot over the weekend. We were charged a full day upon pickup along with serval items we decided to go with lighter options.

On rerun the next business day we returned approximately the and time we picked up and were charged two more full days. They are so disorganized there that they didn't realize they had changed me a full day on pick up and the. Double charged me bc the equip was late. I conplained bc usually with pro rentals you can drop off around the same time you pick up the next busies day. We used the equipment t on Fri only for a few hours. They forgot to give us a pin that screwed the boom together so the entire boom fell over twice and shattered a lense which was mine and cost me over 459 to fix. All bc the second pin wasn't included in the boom kit.

So I was charged 3 days rental, I showed them the charges and they justified the double charge bc I returned past 10 am. I told them on a pro rental when you pick up at 3pm you can usually return late the next business day. Nope I got charged 2 days upon return. They Neber addressees why I was also charged another day on pickup and why none of these amounts matched. I have written over 10 times with one response and nothing done about it. This was 6 months ago. It's insane to have to pull my credit card statement show 3 days of charges for a day rental and not get a credit back. I do t plan on renting from them again.

30 dicembre 2015
Non scritta su invito
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Risposta di CSi Rentals

Hi James, sorry to learn about this, as per our records your rental has returned at 6pm instead of 10am which added an additional full day
in the future if you feel you were over charged or miss treated please email our customer service dept. where here to help

Valutata 5 stelle su 5

Great Place

When I got there, I had made a mistake on the day I was to pick up. However, they were patient and helped me to find a lens that would suit my needs since the one i reserved was not on hand.

Great Service all around.

29 dicembre 2015
Non scritta su invito
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Risposta di CSi Rentals

Thanks for your kind review, its a great pleasure to serve you

Valutata 2 stelle su 5

Unsatisfactory Experience

I picked up the camera I had reserved and when I went to set it up on my shoot, found that the card that it came with was not recognized by the camera and no matter what I did, the camera would not use it to record. I ended up using my own sd card, and when I looked at what I had recorded and absolutely no sound had been recorded--thankfully I had recorded audio separately, but was hoping for some kind of back up.

Its quite frankly unacceptable to receive a camera that is not ready to go and requires so much attention prior to shooting.

28 dicembre 2015
Non scritta su invito
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Risposta di CSi Rentals

Hi Shulie, It hurts to hear about your negative experience while taking a closer look at your transaction it seems that the memory card was not formatted which is a simple setting and our techs are trained to do it at each rental and seemed to have been missed by accident at this occasion, due to the inconvenience we would gladly offer you a store credit for your next rental.

Valutata 3 stelle su 5

Good selection, friendly staff, quality of rental prep could improve!

I have rented small packages from CSI for the past two years and most often things go very well but the last time I rented a camera I received three uncharged batteries in my kit. My camera also kept turning off. Granted, this is very rare and I rented the Black Magic Pocket Cinema Camera which is known for bad battery power. They did give me 50% off for the issue with the camera. I will continue using them -- they are very accessible and their courteous staff make working with them easy!

24 dicembre 2015
Non scritta su invito
Valutata 5 stelle su 5

Great Company!!

Best place to rent camera and video equipment in NYC! Great Staff that works with you!

24 dicembre 2015
Non scritta su invito
Valutata 3 stelle su 5

good rate but bad equipment

I rented a AC monitor but it didnot work... one of my team member had same experience.. he said usually their monitors never work.
Not sure if some one has informed you guys or not but you guys should at least make sure you give aways working equipments..

when we rent, we can't carry the big cameras with us and after renting if we are shooting we wont have time to go back and return.

23 dicembre 2015
Non scritta su invito
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Risposta di CSi Rentals

Hi Jay, Sorry to hear that This is so not CSI as our team is trained to thoroughly inspect every item at every rental and we are of course here to enforce that i would ask you to please email us at customerservice@csirentals.com with your order info so we can follow with 100% satisfaction

Valutata 5 stelle su 5

CSI delivers.

I have nothing bad to say about my experiences with CSI. Several years ago, someone made an exception about needing a credit card to rent a piece of gear when I was just starting out and couldn't qualify for one. Ever since then, CSI's been my go to spot for anything I need.

23 dicembre 2015
Non scritta su invito
Valutata 4 stelle su 5

Pretty good

CSI rentals never have white gaffers, I always order the white and end up with the black, and no one says a word or takes it off the bill.
But The customer service is great. The people are very knowledgeable, and have my equipment delivered on time even with short notice.

23 dicembre 2015
Non scritta su invito
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Risposta di CSi Rentals

Hi Brady, Thanks for the note our apologies about the gaffers tape color issue up which seemed to be due to a item sku number mix up which has been corrected in our system

Valutata 5 stelle su 5

CSI is the best.

CSI is my go-to rental place. They have great prices, excellent policies, super customer service, and quality products. I'm a huge fan.

23 dicembre 2015
Non scritta su invito
Valutata 5 stelle su 5

Good price good service

I liked the fact that someone ran out side to help me pull a big light out of my car and return it.
Thanks for doing the little extra things like loaning out hand carts.

22 dicembre 2015
Non scritta su invito

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